Social Listening Tool
Turn data into action with AI-powered social listening from 500M conversations per day.
All brands say they listen to customers. But with AI-powered social listening tools from Sprinklr, you can tap into 500 million conversations every day beyond your core brand channels — and transform unstructured data into actionable, relevant insights for driving business growth and evolving customer experiences.
of board members view AI as one of the biggest game-changers for CX.
Sprinklr is trusted by the world's biggest brands
What experts say about Sprinklr
Sprinklr Service delivers up to 210% ROI
"With Sprinklr, there is no need to make the hard choice between best-of-breed functionality and a single interface."
Sprinklr Service named Contact Center Leader in the G2 Summer 2023 Report
“Sprinklr is a powerful platform with various features. With their intelligent service such as automated conversation routing, real-time sentiment analysis, customer service improved far more than expected.”
Sprinklr Insights is Top Rated on TrustRadius
“Sprinklr has helped us focus our social media strategy by presenting to us what our audience is talking about and what they care to see from our brand. We can use Sprinklr Insights to quickly and efficiently generate detailed and customizable presentations for our executives concerning brand health, competitor monitoring, the audience listening, and more.”
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90% of consumers look for immediate responses to service questions¹ — and voice systems can’t keep up. Sprinklr Service is the only digital-first solution powered by a unified customer experience management (Unified-CXM) platform, helping you engage with customers earlier across 30+ channels and scale service with a human touch.
Only 29% of firms use customer insights to inform decisions.
Sprinklr’s AI-powered social listening tool translates real-time, voice-of-the-customer data into actionable insights you can share across your organization to drive innovation, all on one unified platform.
Earn the business of 62% of customers that expect you to adapt based on their behaviors.
With insights from the most advanced, proprietary AI engine built for the enterprise, you can capture valuable customer feedback on products and services; gain a competitive advantage over competitors’ products and strategies; discover influential audiences; and identify key market trends you can capitalize on.
Protect your brand with AI social listening on 30+ modern channels.
Detect viral events and brand crises before they become a business risk. By using AI-powered social listening tools to monitor current events worldwide, you can transform insights into rapid action with decisive, proactive decision validation for your strategies and tactics on owned media.
How can social listening platforms help you increase sales up to 4%?
Unpacking insights from petabytes of data spread across 30+ modern channels is virtually impossible — without significant help. AI-powered social listening tools help brands instantly identify the trends, topics, and influencers that matter most to customers, then use those insights to drive better business decisions.
With AI-powered social listening from Sprinklr, brands can filter signals from noise to learn what their customers want... and where competitors fall short. They can explore volumes of data by building relevant queries manually, or by leveraging out-of-the-box templates built on 10+ years of hands-on client expertise — and refine listening on the fly to transform real-time or historical, unstructured data into actionable insights that fuel better customer experiences at every touchpoint.
Activate AI-powered social listening on 30+ digital channels with Sprinklr.
Connect with the Sprinklr Insights experts to discuss your goals and explore how you can:
Listen, learn, and act on untapped insights from global data aggregated from your customers’ preferred channels.
Analyze customer conversations to meet their needs and drive brand loyalty.
Contextualize conversations from more than 200 billion messages across years of historical data.
Listen proactively across 30+ digital and social channels.
AI-powered social listening tools unlock millions of conversations beyond your preferred brand channels, surfacing data and actionable insights across social media, messaging, chat, review sites, and much more.
Identify brand risks instantly to reduce response time by up to 70%.
Sprinklr’s AI-based crisis detection picks up on sudden changes or anomalies in online activity at very earliest stages — and alerts your team via emails and mobile notifications, so you can respond more quickly.
Gain unlimited insights from 200 billion historical messages.
Advanced query building and Entity filters allow you to dig into historical messages across X, formerly Twitter, news, blogs, and forums dating back to July 2014.
How McDonald’s keeps their customers lovin' it.
Driving growth with data
With Sprinklr Insights, McDonald’s collects customer data across 30+ digital channels — and leverages it to drive creativity, growth, efficiency, and competitive advantages.
Building better experiences
Sprinklr helps McDonald’s put customers at the center of their business decisions by listening to them in real-time across social, digital, and messaging channels.
Protecting the brand
McDonald’s uses smart alerts across its business units to keep everyone up-to-date on potential brand headlines and important customer feedback.
Leave your data silos behind with a Unified-CXM platform
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Does your social media team need more?
Social media management on 30+ modern channels and flexibility to add new channels quickly.
Enterprise-grade governance featuring 10x more granular roles and permissions and highly configurable workflows.
Advanced analytics with 5x more metrics and limitless customization to ensure you're getting the insights you need.
In-depth capabilities across Insights, Marketing and Service for a unified customer experience management.
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