Transform your Banking
Experience with Sprinklr
Service

Enable customer to self-serve most of the banking transactions, drive more sales with personalised services across channels & improve agent efficiency with AI automation

Why Banking Leaders prefer Sprinklr Service

Vector (2)

Reduce Operational Costs by 20%

Gain insights on Voice of Customer & engage proactively resolving key emerging issues

Vector (3)

Improve Self-Serve Rates by 70%

Empower customers to resolve queries on their own with frictionless self-service tools.

Vector (4)

Enhance Agent Efficiency by 40%

Enable agents to resolve customer queries in the very first contact through AI and Automation.

Accelerate Time to Market with Pre-built Banking Solutions

30+ Channels supported

Omni-Channel Banking

200+ Use Cases

Pre-Configured Workflows

80+ Integrations

Plug & Play Banking Systems

100+ Languages

Multilingual Support

500+ Banking Intents

Pre-Trained Library

10+ Personas

Pre-trained library

Backed by the Highest Security & Compliance Standards

GDPR EU

GDPR EU

PCI DSS

PCI DSS

Finra

Finra

Manage Customer Experience with Out-of-the-box Banking Use Cases

Manage Customer Complaints and Queries

Automate queries & enable customers to self-serve using conversational bots, communities
Pair customers with the best possible agent using omnichannel routing
Gather real-time actionable insights by listening to 30+ channels

Empower Customers to Self Serve within minutes

Empower Customers to Self Serve within minutes

Conversational Bots

Knowledge Base

Peer to Peer Assistance

Ensure 24x7 Availability with Chat & Voice Bots

Automate queries & enable customers to self-serve. Sprinklr bots are designed to handle 200+ pre-trained banking use cases, reducing the need for a human agent

Increase First Contact Resolution with AI-powered Agent Assist

Increase First Contact Resolution with AI-powered Agent Assist

Omnichannel Routing

Unified Agent Desktop

AI Powered Agent Assist

Pair Customers with the Best Possible Agents

Map customer requests to the right agent based on skill and prioritization. Prioritize requests like claims, credit card blockage etc

Get Unified Analytics from all your Data

<primary>Unified Analytics</primary> from all your Data

Voice of Customer

Quality Management

Workforce Management

Uncover Voice of Customer

Gather real-time actionable insights by listening to 30+ channels to identify emerging trends & issues early on

Using any other CXM?

Seamlessly migrate to Sprinklr with our exclusive offers and a 30-day free trial.