Start Free Trial
Sprinklr ServiceConversational Analytics

Improve CSAT by 200% with Sprinklr’s Conversational Analytics

Leverage Sprinklr’s AI-driven technology which evaluates 100% of your conversations to gain real-time actionable insights on product, process & agent performance
Conversational Analytics Dashboard

Uncover the reasons for customer dissatisfaction

Leverage insights on why customers are contacting you from data across 30+ channels to reduce your contact center volumes

Top Contact Drivers

Impact Analysis

Voice of Customer

Identify Top Issues & Trending TopicsThe average contact center samples less than 1% of calls. Discover trending Topics & variations on customer intents & sentiments across 100% of your conversation Data
Top Contact Drivers

Improve Response Times to Critical Issues

Get actionable real-time alerts and recommendations for fixing the product & process gaps and drive better CX for your customers

Real-Time Alerts

Reduce Handling Time

Automated QM

Get alerted as soon as the CX issue is observedSprinklr AI analyzes live data to spot problems in need of attention  — such as missed SLAs by a team or region, or interactions with low predicted CSAT — and generates automatic alerts for supervisors.
Real-time alerts

Unified Analytics from all your Data

Get a complete picture of your contact centre performance by unifying data analytics from all sources and languages in one platform

Real-time Transcription

PCI Compliance

Plug & Play

Real-time Transcription of Voice DataSprinklr's in-house automatic speech recognition (ASR) offers transcription in over 20 languages with a high accuracy of over 85%. It can accurately differentiate between the agent and customer speech in mono as well as stereo calls.
Real-time Transcription

Trusted By The World’s Biggest Brands

cDiscount brand
Increase CSAT Score by 15%

"We want our customers to feel heard and supported. Sprinklr provides us with a unique platform that allows us to improve each customer experience while giving our agents the opportunity to become top performers."

Louis Brun-NeyDirector of Customer ServicesCdiscount

Next-gen Platform for a future ready contact center

Quality ManagementImprove agent efficiency with AI-powered Quality Management
Agent AssistAgent Assist
Conversational AIOmni-channel AI chatbots & voicebots
Analytics and ReportingReporting
Inbound VoiceInbound contact center
Outbound VoiceOutbound contact center


Sprinklr ServiceSprinklr InsightsSprinklr MarketingSprinklr SocialUnified-CXM PlatformEducation ExperiencePublic Sector Solutions


Our ServicesTrainingPartnersAgencyDeveloper Portal
PrivacyCookie PreferencesModern Slavery StatementIndex EgalitéTerms