Improve CSAT by 200% with Sprinklr’s Conversational Analytics
Uncover the reasons for customer dissatisfactionLeverage insights on why customers are contacting you from data across 30+ channels to reduce your contact center volumes
Top Contact Drivers
Voice of Customer
The average contact center samples less than 1% of calls. Discover trending Topics & variations on customer intents & sentiments across 100% of your conversation Data
Improve Response Times to Critical IssuesGet actionable real-time alerts and recommendations for fixing the product & process gaps and drive better CX for your customers
Reduce Handling Time
Sprinklr AI analyzes live data to spot problems in need of attention — such as missed SLAs by a team or region, or interactions with low predicted CSAT — and generates automatic alerts for supervisors.
Unified Analytics from all your DataGet a complete picture of your contact centre performance by unifying data analytics from all sources and languages in one platform
Plug & Play
Sprinklr's in-house automatic speech recognition (ASR) offers transcription in over 20 languages with a high accuracy of over 85%. It can accurately differentiate between the agent and customer speech in mono as well as stereo calls.