Sprinklr ServiceConversational Analytics
Improve CSAT by 200% with Sprinklr’s Conversational AnalyticsLeverage Sprinklr’s AI-driven technology which evaluates 100% of your conversations to gain real-time actionable insights on product, process & agent performance
Uncover the reasons for customer dissatisfactionLeverage insights on why customers are contacting you from data across 30+ channels to reduce your contact center volumes
Top Contact Drivers
Voice of Customer
Identify Top Issues & Trending TopicsThe average contact center samples less than 1% of calls. Discover trending Topics & variations on customer intents & sentiments across 100% of your conversation Data
Improve Response Times to Critical IssuesGet actionable real-time alerts and recommendations for fixing the product & process gaps and drive better CX for your customers
Reduce Handling Time
Get alerted as soon as the CX issue is observedSprinklr AI analyzes live data to spot problems in need of attention — such as missed SLAs by a team or region, or interactions with low predicted CSAT — and generates automatic alerts for supervisors.
Unified Analytics from all your DataGet a complete picture of your contact centre performance by unifying data analytics from all sources and languages in one platform
Plug & Play
Real-time Transcription of Voice DataSprinklr's in-house automatic speech recognition (ASR) offers transcription in over 20 languages with a high accuracy of over 85%. It can accurately differentiate between the agent and customer speech in mono as well as stereo calls.