Improve CSAT by 200%
with Sprinklr’s Conversational Analytics
Leverage Sprinklr’s AI-driven technology which evaluates 100% of your conversations to gain real-time actionable insights on product, process & agent performance
Uncover the reasons for customer dissatisfaction
Leverage insights on why customers are contacting you from data across 30+ channels to reduce your contact center volumes
Top Contact Drivers
Impact Analysis
Voice of Customer
Identify Top Issues & Trending Topics
The average contact center samples less than 1% of calls. Discover trending Topics & variations on customer intents & sentiments across 100% of your conversation Data
Improve Response Times to Critical Issues
Get actionable real-time alerts and recommendations for fixing the product & process gaps and drive better CX for your customers
Real-Time Alerts
Reduce Handling Time
Automated QM
Get alerted as soon as the CX issue is observed
Sprinklr AI analyzes live data to spot problems in need of attention — such as missed SLAs by a team or region, or interactions with low predicted CSAT — and generates automatic alerts for supervisors.
Unified Analytics from all your Data
Get a complete picture of your contact centre performance by unifying data analytics from all sources and languages in one platform
Real-time Transcription
PCI Compliance
Plug & Play
Real-time Transcription of Voice Data
Sprinklr's in-house automatic speech recognition (ASR) offers transcription in over 20 languages with a high accuracy of over 85%. It can accurately differentiate between the agent and customer speech in mono as well as stereo calls.
Trusted by the world’s biggest brands
Increase in CSAT score by 15%
"We want our customers to feel heard and supported. Sprinklr provides us with a unique platform that allows us to improve each customer experience while giving our agents the opportunity to become top performers."
Louis Brun-NeyDirector of Customer ServicesCdiscount
Next-gen platform for a future-ready contact center
