Follow the conversation
Build lasting customer relationships via the power of social media
With 70% of B2C firms using chatbots and virtual assistants to interact with customers*, it’s time to take engagement to the next level with AI for the entire digital edge.
Personalizing customer engagement on buyers’ preferred channels is crucial for customer-facing businesses to grow revenue and drive loyalty—whether you’re selling direct-to-consumer or via partners. Social media is therefore becoming the place to be for marketers who want to deliver delightful omnichannel customer services that build relationships and open new opportunities. Yet with so many apps and platforms out there, you need a connected view of every interaction, across every channel to truly satisfy customers in a sea of B2C competition. This will allow you to provide tailored responses and programs that unlock deep customer insights about their needs and preferences.
*From Potential to Profit with GenAI, Boston Consulting Group, 2024
With Sprinklr you can:
Use external data to get real-time brand, consumer, and market insights
Adapt your marketing and brand strategy in line with changing customer needs
Respond quickly to key world events to protect your brand reputation
Why engage with business customers via Sprinklr Unified Social Media Management and Engagement Platform?
Discover the financial impact that deploying Sprinklr Social had on a composite organization based on interviewed customers.
In 2024, Forrester Consulting conducted a Total Economic Impact™ study to examine the potential return on investment of deploying Sprinklr Social. This found that an organization could achieve:
15% higher average order values
50% time savings on data collection and analysis
80% faster response times when identifying unhappy customers.
Learn more
Sprinklr Named a Leader in Multiple Analyst Reports
With Sprinklr there is no need to make the hard choice between best-of-breed functionality and a single interface. See our placement in recent Analyst Reports, and download the full reports.
Ragy Thomas, Founder, Advisor to the CEO, addresses the audience at CX Unifiers
Ragy Thomas, Founder, Advisor to the CEO, took to the mainstage at CXUnifiers to underscore the importance of unifying the edge; aligning front office team to streamline the workflows, enhance co-ordination and meet consumer needs more seamlessly.
Uncover your potential ROI with Sprinklr Social
Use the Sprinklr Social ROI Estimator and discover your potential savings with Sprinklr Social
Learn real-world applications of Generative AI for the marketing organization
In this webinar, we will demonstrate some real-world applications of Generative AI for the marketing organization. Brands you know and love are already implementing these and developing more real-time, adaptive and personalized content.
Sprinklr Named a Leader in Multiple Analyst Reports
With Sprinklr there is no need to make the hard choice between best-of-breed functionality and a single interface. See our placement in recent Analyst Reports, and download the full reports.
Ragy Thomas, Founder, Advisor to the CEO, addresses the audience at CX Unifiers
Ragy Thomas, Founder, Advisor to the CEO, took to the mainstage at CXUnifiers to underscore the importance of unifying the edge; aligning front office team to streamline the workflows, enhance co-ordination and meet consumer needs more seamlessly.
Uncover your potential ROI with Sprinklr Social
Use the Sprinklr Social ROI Estimator and discover your potential savings with Sprinklr Social
Learn real-world applications of Generative AI for the marketing organization
In this webinar, we will demonstrate some real-world applications of Generative AI for the marketing organization. Brands you know and love are already implementing these and developing more real-time, adaptive and personalized content.
How Prada Group Leads Digital Innovation for Brands
The partnership with Sprinklr helps the Prada Group sell, serve and retain customers at global-scale - all on one Unified-CXM platform.
Mastering AI driven automation in marketing
In this webinar, we demonstrate some real-world applications of Generative AI for the marketing organization. Brands are already implementing these and more real time, adaptive and personalized content, better campaigns and delivering enhanced CX
From Chaos to Control: Unify Your Martech Stack to Drive Connected Experience
In this session, three of the world’s most influential marketing leaders and an expert analyst discuss how the unification of data, teams, tools & touchpoints across social channels can lead to creative innovation and elevated customer experiences
How Prada Group Leads Digital Innovation for Brands
The partnership with Sprinklr helps the Prada Group sell, serve and retain customers at global-scale - all on one Unified-CXM platform.
Mastering AI driven automation in marketing
In this webinar, we demonstrate some real-world applications of Generative AI for the marketing organization. Brands are already implementing these and more real time, adaptive and personalized content, better campaigns and delivering enhanced CX
From Chaos to Control: Unify Your Martech Stack to Drive Connected Experience
In this session, three of the world’s most influential marketing leaders and an expert analyst discuss how the unification of data, teams, tools & touchpoints across social channels can lead to creative innovation and elevated customer experiences