Sprinklr
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Follow the conversation

Build lasting customer relationships via the power of social media

With 70% of B2C firms using chatbots and virtual assistants to interact with customers*, it’s time to take engagement to the next level with AI for the entire digital edge. 

Personalizing customer engagement on buyers’ preferred channels is crucial for customer-facing businesses to grow revenue and drive loyalty—whether you’re selling direct-to-consumer or via partners. Social media is therefore becoming the place to be for marketers who want to deliver delightful omnichannel customer services that build relationships and open new opportunities. Yet with so many apps and platforms out there, you need a connected view of every interaction, across every channel to truly satisfy customers in a sea of B2C competition. This will allow you to provide tailored responses and programs that unlock deep customer insights about their needs and preferences.

*From Potential to Profit with GenAI, Boston Consulting Group, 2024

With Sprinklr you can:

Icon - Use external data to get real-time brand, consumer, and market insights

Use external data to get real-time brand, consumer, and market insights

Icon - Adapt your marketing and brand strategy in line with changing customer needs

Adapt your marketing and brand strategy in line with changing customer needs

Icon - Respond quickly to key world events to protect your brand reputation

Respond quickly to key world events to protect your brand reputation

Why engage with business customers via Sprinklr Unified Social Media Management and Engagement Platform?

Discover the financial impact that deploying Sprinklr Social had on a composite organization based on interviewed customers.

In 2024, Forrester Consulting conducted a Total Economic Impact™ study to examine the potential return on investment of deploying Sprinklr Social. This found that an organization could achieve:

15% higher average order values

50% time savings on data collection and analysis

80% faster response times when identifying unhappy customers.

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Image - Sprinklr named a Leader in Multiple Analyst Reports
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Sprinklr Named a Leader in Multiple Analyst Reports

With Sprinklr there is no need to make the hard choice between best-of-breed functionality and a single interface. See our placement in recent Analyst Reports, and download the full reports.

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Image - Ragy Thomas, Sprinklr's CEO and Founder took to the mainstage at CXUnifiers
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Ragy Thomas, CEO and Founder of Sprinklr, addresses the audience at CX Unifiers

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Image - Uncover your potential ROI with Sprinklr Social
Sprinklr Social
Uncover your potential ROI with Sprinklr Social

Use the Sprinklr Social ROI Estimator and discover your potential savings with Sprinklr Social

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Image - Learn real-world applications of Generative AI for the marketing organization
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Learn real-world applications of Generative AI for the marketing organization

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From Chaos to Control:
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