Social Media Management System

The most complete social software platform in the world, purpose-built for large enterprises.
These days, the difference between doing social and being social for major global brands is the ability to manage each customer’s social experience across every area of your organization.

With a core enterprise architecture, purpose-built for sophisticated social infrastructures, our social media management platform gives you the power to implement social Conversation, Community, Content, Campaigns, and Collaboration for every one of your business lines, including Sales, Marketing, Customer Service, PR, Events, and Crisis Management. Want to see it in action?

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Standard Modules

Our modules allow enterprise businesses to take control of social publishing and asset management, conversation and campaign management, social analytics and reporting, as well as enterprise risk management. Click the icons below to learn more about each of the modules and how you can turn it on.

Social Publishing

enterprise social publishing toolsTurn your business into a content publishing powerhouse. Source, share, preview, target, and deploy rich media content across all major social networks. Learn more.

Social Media Automation

social automationEnhance operational efficiency, reduce and simplify workload and effort, perform bulk actions, and delegate repetitive, tedious tasks to software algorithms. Learn more.

Social Campaign Management

Social Marketing Campaign ManagementCreate and deploy social campaigns effectively across channels, markets, and demographic segments. Collaborate on campaign design across departments. Learn more.

Social Analytics & Reporting

social reporting and analyticsAnalyze the insight you need to drive business outcomes, track engagement, and conversion metrics. Discover what’s being said about your brand. Learn more.

Mobile Apps Suite

Sprinklr Mobile AppsManage all social activity 24/7 on tablet, smartphone, on iOS, Android, BlackBerry or Windows 8 Phone, and collaborate with your teams while out of the office. Learn more.

Social Asset Management

social asset management for content strategyMaximize your investment in content sourcing and production, and manage your multimedia content and deployment across all social channels. Learn more.

Social Conversations & Engagement

social media engagementManage massive volumes of complex social conversations and engagement across teams, automate workflows, and enforce compliance rules. Learn more.

Social CRM

social customer relationship managementShare a unified 360 degree view of your customers across hundreds of social channels, and preserve your social data by integrating it with your CRM. Learn more.

Social Governance

enterprise governanceControl and secure social media across your entire organization, stay within internal and external compliance guardrails, and maintain detailed audit trails. Learn more.

Distributed User Permissions

distributed social moduleManage, monitor, govern thousands of distributed users and accounts, safely and efficiently share and reuse content globally, and report on activity. Learn more.

 

Premium Modules

Enterprise Integration

social enterprise integrationBuild a 360 degree profile of your prospects and customers, break down corporate data silos, maximize your legacy IT investment, and eliminate redundancy. Learn more.

Social Listening

LISKeep eyes, ears, and trigger fingers on markets, customers, competition, and crisis situations. Remain innovative, competitive, and track your audiences. Learn more.

Social Media Advertising

APSPlan, execute, and optimize your social media advertising. Take control of your owned, earned and paid activities within a single solution. Learn more.

Social Apps Library

APSAccess a rich library of ready-to-go social apps. Deploy to reduce development costs, drive and monitor customer engagement, and run A/B testing. Learn more.

Social Command Center

APSMonitor news, trends, and topics in real-time. Embed social data feeds on any device, and conduct real-time marketing activities based on real data. Learn more.