Social Media Management: A Comprehensive Guide 2023

Explore how to enhance your social media management through strategic planning, engaging content and the appropriate social media management tool.

Aishwarya Suresh
August 23, 2023
7 min read

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These days, social media plays a crucial role in how companies worldwide sell products online. It helps brands reach billions of people and connect with their target audience around the globe like never before.   

But how can you navigate this complex ecosystem efficiently? From meaningful engagement with your followers to crafting impactful content and tracking the performance of your social posts, this guide will tell you everything you need to know about social media management. Whether you're a startup, non-profit, or a name brand, learn how to boost your presence on platforms like Facebook, Instagram, LinkedIn, X, formerly Twitter, TikTok, and more. 

What is social media management?  

Social media management refers to the process of handling and managing your brand’s online presence across various social media platforms, such as Facebook, Instagram, X, formerly Twitter, LinkedIn, TikTok, YouTube, and others. It involves creating compelling content, scheduling them for optimal times, engaging with followers, monitoring trends and online conversations, and measuring and analyzing performance metrics. 

The goal, overall, is to establish a strong online presence, increase brand awareness, and achieve specific marketing or business objectives using social platforms. 

Now that you’re familiar with social media management, let's look at some of the advantages it offers. 

Why is social media management so important for your brand?

Practicing responsible social media management comes with numerous advantages.

  • It amplifies brand visibility, fortifies your brand image, and fosters direct customer interactions.

  • Interacting with customers on social media improves stickiness and they go on to become loyal fans.  

On the other hand, learning about your customers through social media helps you make better decisions for your brand — from improving your products to rolling out engaging marketing campaigns.  

Social media also helps bring more traffic to your website and increases conversions. Also, advertising on social media is more affordable than traditional advertising, and you can target your ads to new audiences with relative ease. Lastly, social media is an excellent crisis management tool that enables real-time responses to brand-related discussions and challenges. 

Key responsibilities of a social media manager 

Social media management involves an array of roles and responsibilities that may vary depending on the size and nature of a business or organization.  From crafting social media strategy, and creating engaging content to fostering community engagement, and analyzing ROI, the life of a social media manager is aimed at not only amplifying a brand's voice but also nurturing loyal followers.

Below are some of the key responsibilities typically associated with a social media manager:

1. Social media strategy development

Developing a social media strategy means creating a well-rounded plan that matches the business's goals. It includes identifying the target audience, setting clear social media objectives, deciding what content to share, choosing the right platforms, and scheduling and publishing content.  

2. Content creation and curation

One of the main tasks of a social media manager is to create content that represents the brand's personality, and that the audience finds appealing. This involves writing, designing, video creation, and sourcing valuable content from third-party sources to share with the followers. 

3. Publishing content

This involves scheduling and publishing posts across various social media platforms at optimal times to maximize reach. 

4. Community management

This task includes monitoring comments and direct messages (DMs) on the brand’s social accounts, as well as responding to questions and feedback. It also involves engaging with users to build relationships. This collective effort aims to create an active and involved community centered around the brand.  

5. Monitoring and reporting

Social media analysts track various metrics to measure the performance of their social media activities. They use these insights to prepare reports, understand the effectiveness of their strategy, and make data-driven decisions for future campaigns.  

6. Social media advertising

Depending on the business's goals, the paid media specialist oversees paid social media advertising campaigns. This includes creating ads, setting budgets, targeting the right audiences, and tracking ad performance.  

7. Brand reputation

The brand's online reputation should be managed by responding appropriately and promptly to negative comments or reviews whenever they arise.  

8. Social media ROI

Performing social media ROI analysis is crucial for every social media manager, as it quantifies the impact of their overall efforts and budget allocation. By regularly measuring and optimizing ROI, social media managers can make informed decisions, and provide great value to the organization.

Steps to manage social media content

Content creation is a fundamental part of social media management. It helps attract and engage your audience, brings more people to your website, and makes your brand more visible. 

Here's how you can manage social media content creation effectively. 

Step 1: Define your content strategy  

Begin by outlining your social media goals and target audience. Plan the types of content you want to create, such as text posts, videos, images, or stories. Determine the posting frequency and the platforms you'll be posting on. 

Sprinklr's Twitter Audience Study report creation

Learn More: How to set social media goals for your business  

Step 2: Establish your brand voice and aesthetic  

Make sure the content you create matches your brand's personality and style. Being consistent with your brand voice will help your audience recognize and relate to your content easily.  

Step 3: Content planning  

Create a social media content calendar to organize your posts and maintain a regular posting schedule. Utilize a social media management tool to schedule your content in advance, ensuring consistency and saving time with your content plan.  

Sprinklr's content calendar screenshot displays messages, tasks and events in calendar format, associated with the campaign.

Step 4: Content creation  

Based on your planning, start creating compelling and relevant content. Ensure your content is of high quality, engaging, and aligns with your brand guidelines.  

Sprinklr's Full Page Publisher

Step 5: Incorporate a mix of content types  

These might include educational posts, behind-the-scenes insights, user-generated content, promotional and interactive content such as polls or Q&As.  
You can also include calls-to-action (CTAs) in your posts to prompt engagement from your audience. 

Step 6: Test and optimize  

Experiment with different types of content and monitor your social media channels for comments, messages, and mentions. Use this data to refine your content creation strategy, focusing more on the content types that your audience engages with most.  

While it's essential to create content that promotes your products or services, social media is primarily about building relationships. Therefore, it's vital to balance promotional content with value-driven posts that educate, entertain, or inspire your audience.  

How to choose the right social media management tool? 

Selecting the right social media management tool can significantly optimize your strategy, helping you reach your target audience easily.  

Here are some steps to consider: 

1. Define your requirements

Identify your specific needs, whether it's content scheduling, audience analytics, or monitoring engagements. Knowing your requirements will help guide your selection. 

2. Know your audience

Understand where your audience is most active. Most tools in the market these days come with features tailored to specific platforms. If your audience is primarily comprised of working professionals, getting a tool with robust LinkedIn-related capabilities might be beneficial.  

3. Evaluate features

Look at the tool's features. Assess whether these features align with your strategy and whether the potential additional cost is justified.  
 Here are the top 5 must-have features: 

  • Content curation 

  • Social listening 

  • CRM integration 

  • Analytics and reporting 

  • Scheduling and publishing  

4. Consider usability

The tool should be user-friendly and compatible with your team's abilities. Use a free trial or demo to test the tool's interface and see if it's intuitive. 

5. Assess the price

Examine whether the tool offers good value for its price and is affordable. Consider both immediate needs and potential future expansion. 

6. Check customer support

Good customer support is crucial. Assess whether the tool helps provide prompt and helpful support through your preferred communication channel. 

7. Read reviews

User reviews can offer insights into potential strengths and weaknesses of the tool that you might not have otherwise considered. 

8. Security measures

Social media security is critically important, as it directly impacts individuals and businesses. The tool should offer solid security features to safeguard your social media accounts.

The ultimate social media management solution 

Your customers use social media, chat, and messaging every day. Neglecting these channels could damage your reputation and undoubtedly impact your bottom line.  But guess what? Engaging customers online at scale is a breeze with Sprinklr Social

  • Want to boost your revenue? Here's the trick: use conversational commerce, add social content to your website, and create custom communities to empower brand advocates.  

Sprinklr's AI-powered live chat
  • Manage all your digital channels in one unified platform, save time with AI-filtered messages and track your performance with the Publisher Console, and collaborate seamlessly with your team.  

Sprinklr's Publisher Console feature that consolidates all the tools required for Social Publishing within one single window.
  • Reduce PR risks by ensuring your content remains on-brand, teams adhere to compliance and you maintain full control over your posts. Prevent crises through account-level permissions, empower local teams to prevent off-brand engagement, and eliminate off-brand responses using compliance and approval paths. 

Sprinklr's account-level permissioning and governance feature to mitigate risks.

Frequently Asked Questions

Not the best idea. Each platform has its unique character and audience. While it's okay to share the same message, the presentation should be tailored to fit the platform's specific style and format. 

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