AI-POWERED CUSTOMER SERVICE
Maximize productivity, minimize costs — all with an AI-powered CCaaS platform
Redefine customer service by consolidating your CX on a unified AI-powered CCaaS platform. Save costs by up to 30% by deflecting routine queries to self-serve channels and free up your agents' bandwidths for more complex issues.
The world’s leading brands trust Sprinklr
Reduce contact center costs by up to 33%
Unify your customer service on one platform and eliminate multiple point solutions. Improve contact center productivity and deliver frictionless customer experiences.
Digital-first
Unlock efficiency and drive sales with digital-first customer service experiences. Cut costs by deflecting calls to digital channels and enable customers to resolve issues by themselves with self-service solutions.
Channel-less
Go beyond omnichannel support. Get a single view of the customer across all channels. Drive a unified service experience by enabling seamless channel-switch without loss of context.
Industry-leading AI
Deploy unified AI models tailored to specific industries — and effortlessly scale them across use cases, channels and functions to enhance your contact center productivity.
Future-proof customer service with our all-in-one CCaaS platform
Redefine your contact center operations with AI at its core. Automate manual processes to improve agent productivity and delight customers at every touchpoint.
Effortlessly switch channels without losing context
Enable agents with a unified platform to ensure seamless conversations even as customers switch from one channel to another.
Inbound Voice
Simplify reaching out for assistance with hassle-free calls and empower your agents to provide unforgettable service.
Outbound Voice
Intelligently route omnichannel interactions to the right agent with the right expertise at the right time.
Social
Scale your customer service across 15+ social channels with a unified platform built to analyze millions of unstructured public conversations, trends and mentions with industry-leading channel coverage.
Live Chat
Deliver prompt customer service and increase sales with co-browsing and video commerce via live chat on your websites and mobile applications.
Community
Empower customers to engage, self-serve, collaborate and educate each other about your products and services.
Enterprises deliver exceptional experiences with Sprinklr Service
Eliminate point solutions
The world’s 4th largest bank unified 17 systems into one platform with Sprinklr Service, reducing total cost of ownership (TCO) by 50%.
Enable channel-less experiences
A leading global electronic devices conglomerate improved revenue and increased CSAT by 88%, bringing over 2,000 agents in 45 countries and 700+ online sales executives in 85 countries onto a single platform.
Uncover actionable product insights
The world’s leading computer manufacturer identified 6,000+ product issues in real time through an in-depth analysis of 53M mentions from 300M sources in 16 languages.
Improve scalability and efficiency
A popular brand in the consumer electronics industry successfully handled 2.4M phone calls without any human intervention with Sprinklr Service.
Why the most iconic brands chose Sprinklr.
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”
Bianca Löwemann
Senior Innovation Manager, Deutsche Telekom
How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
How Uber achieves industry-leading SLA and response times
"Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed."
33%
reduction in first response time
John Marston
Global Head of Social Media Care, External Tools and Systems Administration
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”
Bianca Löwemann
Senior Innovation Manager, Deutsche Telekom
How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
Ready to deliver happier customer experience?
Contact us today for a personalized business proposal.