Future-proof your channel strategy with extensive coverage
Have smooth interactions across social media channels
Engage with customers and respond in a swift manner to customer service questions or complaints on social media.
Establish consistent brand presence on all channels
Add new channels including proprietary applications through flexible SDKs and APIs. Scale up channels within minutes to meet the rapid demand.
Expand your reach
Supporting new channels can help you reach new customer segments or demographics that prefer different channels of communication. This can help you expand your customer base and increase your market reach.
Increase first contact resolution rates using AI activated features
Deliver contextual support with multi-lingual bot
Deploy a single scalable AI-powered chatbot on multiple social channels and train it in different languages.
Drive compliance with AI
Ensure agents meet the required quality standards while reducing response times with AI-powered Smart Response and Paraphraser.
Optimize agent capacity with AI-Powered routing
Leverage AI to identify the best suited agent for an incoming query based on their skill sets and historic performance on different issue types. Centrally configure your routing logic based on dynamic agent capacity and skills.
Make social the focal point of your omnichannel strategy
Connect conversations across different social platforms
Bring conversations happening across multiple channels in a single view to ensure effortless responses, agent efficiency and accuracy.
Identify channel preferences
Optimize channel coverage by identifying customers’ preferred channels to prioritize agent assignment to the channels.
Simplify channel hopping for customers
Leverage 100% safe and secure channel transitioning without losing context of customer conversations.