Sprinklr ServiceSocial Media Channels

Converge 15+ social media channels to improve customer satisfaction/reach

Effectively scale AI-driven social customer service strategy with unprecedented channel coverage.
Social Media Channel Coverage for Customer Service

Future Proof Your Channel Strategy with extensive coverage

Ensure wide channel coverage with 15+ social channels to reach customers at their preferred channels

Comprehensive Channel Coverage

Channel Integrations


Have smooth interactions across social media channels

Engage with customers and respond in a swift manner to customer service questions or complaints on social media.


Increase First Contact Resolution rates using AI activated features

Empower agents with AI powered capabilities resulting in reduced response time and increased customer satisfaction

Conversational AI

Agent Assist

Intelligent Routing

Deliver contextual support with multi-lingual bot

Deploy a single scalable AI powered chatbot on multiple social channels and train it in different languages.


Make social the focal point of your omnichannel strategy.

Ensure seamless customer engagement on preferred social channels

Unified Experience

Channel Prioritization

Seamless Channel Deflection

Connect conversations across different social platforms

Bring conversations happening across multiple channels in a single view to ensure effortless responses, agent efficiency and accuracy.

3.1 social

Next-gen Platform for a future ready contact centre

Live ChatEmbed personalised livechat on website & app
Inbound VoiceInbound contact center
Outbound VoiceOutbound contact center
Conversational AI PlatformOmni-channel AI chatbots & voicebots
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