Converge 15+ social media channels to improve customer satisfaction/reach
Future Proof Your Channel Strategy with extensive coverageEnsure wide channel coverage with 15+ social channels to reach customers at their preferred channels
Comprehensive Channel Coverage
Engage with customers and respond in a swift manner to customer service questions or complaints on social media.
Increase First Contact Resolution rates using AI activated featuresEmpower agents with AI powered capabilities resulting in reduced response time and increased customer satisfaction
Deploy a single scalable AI powered chatbot on multiple social channels and train it in different languages.
Make social the focal point of your omnichannel strategy.Ensure seamless customer engagement on preferred social channels
Seamless Channel Deflection
Bring conversations happening across multiple channels in a single view to ensure effortless responses, agent efficiency and accuracy.