Sprinklr ServiceSocial Media Channels
Converge 15+ social media channels to improve customer satisfaction/reach
Effectively scale AI-driven social customer service strategy with unprecedented channel coverage.
Future Proof Your Channel Strategy with extensive coverage
Ensure wide channel coverage with 15+ social channels to reach customers at their preferred channelsComprehensive Channel Coverage
Channel Integrations
Outbound
Have smooth interactions across social media channels![1.1 SOCIAL]()
Engage with customers and respond in a swift manner to customer service questions or complaints on social media.
Increase First Contact Resolution rates using AI activated features
Empower agents with AI powered capabilities resulting in reduced response time and increased customer satisfactionConversational AI
Agent Assist
Intelligent Routing
Deliver contextual support with multi-lingual bot![2.1 SOCIAL]()
Deploy a single scalable AI powered chatbot on multiple social channels and train it in different languages.
Make social the focal point of your omnichannel strategy.
Ensure seamless customer engagement on preferred social channelsUnified Experience
Channel Prioritization
Seamless Channel Deflection
Connect conversations across different social platforms![3.1 social]()
Bring conversations happening across multiple channels in a single view to ensure effortless responses, agent efficiency and accuracy.
