Increase customer retention by upto 20% with Sprinklr’s community
Reduce service costEquip customers to ask and answer questions, access self-serve content, and get rewarded for helping peers
Peer to peer assistance
Enable customers to ask and answer questions, participate in discussions, and provide feedback. Allow moderators to monitor and respond to unanswered queries.
Increase customer loyalty & advocacyBuild stronger connections with customers, foster a sense of belonging, and create brand advocates more likely to recommend the brand to others
Increase sales conversion
Provide required tools and a safe space to customers where they can interact with peers and the brand to develop a sense of belonging.
Enable customers to exchange ideas and co-innovateLeverage collective insights and expertise of your community to drive innovation, develop new product, and create more value for your customers
Polls and contests
Use AI to analyze 100% conversations in the community to gather insights to improve your product and services.