Sprinklr ServiceCommunity Forum

Increase customer retention by upto 20% with Sprinklr’s community

Build & manage a customizable forum for customer self-serve, delivering proactive service and innovation.
Hero Community

Reduce service cost

Equip customers to ask and answer questions, access self-serve content, and get rewarded for helping peers

Peer to peer assistance

Self-serve resources

Integrated chat

Collaborate with other users to find solutions

Enable customers to ask and answer questions, participate in discussions, and provide feedback. Allow moderators to monitor and respond to unanswered queries

1.1 Community

Increase customer loyalty & advocacy

Build stronger connections with customers, foster a sense of belonging, and create brand advocates who are more likely to recommend the brand to others.

Increase engagement

Brand loyalty

Increase sales conversion

Make voices of your customers heard

Provide the required tools and a safe space to customers where they can interact with peers and the brand to develop a sense of belonging.


Enable customers to exchange ideas and co-innovate

Leverage the collective insights and expertise of your community to drive innovation, develop new product, and create more value for your customers

Gather insights

Capture feedback

Polls and contests

Analyze conversations using AI

Use AI to analyze 100% conversations on the community to gather insights to improve your product and services


Next-gen Platform for a Future Ready Contact Centre

Conversational AIOmni-channel AI chatbots & voicebots
Omnichannel CCaaSInbound Voice
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