Sprinklr ServiceCommunity Forum

Increase customer retention by upto 20% with Sprinklr’s community

Build & manage a customizable forum for customer self-serve, delivering proactive service and innovation
Hero Community

Reduce service cost

Equip customers to ask and answer questions, access self-serve content, and get rewarded for helping peers

Peer to peer assistance

Self-serve resources

Integrated chat

Collaborate with other users to find solutions

Enable customers to ask and answer questions, participate in discussions, and provide feedback. Allow moderators to monitor and respond to unanswered queries.

1.1 Community

Increase customer loyalty & advocacy

Build stronger connections with customers, foster a sense of belonging, and create brand advocates more likely to recommend the brand to others

Increase engagement

Brand loyalty

Increase sales conversion

Make the voices of your customers heard

Provide required tools and a safe space to customers where they can interact with peers and the brand to develop a sense of belonging.


Enable customers to exchange ideas and co-innovate

Leverage collective insights and expertise of your community to drive innovation, develop new product, and create more value for your customers

Gather insights

Capture feedback

Polls and contests

Analyze conversations using AI

Use AI to analyze 100% conversations in the community to gather insights to improve your product and services.


Next-gen Platform for a Future Ready Contact Centre

Conversational AI PlatformOmni-channel AI chatbots & voicebots
Omnichannel CCaaSInbound Voice
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