Increase customer retention by upto 20% with Sprinklr’s community
Build & manage a customizable forum for customer self-serve, delivering proactive service and innovation
Reduce service cost
Equip customers to ask and answer questions, access self-serve content, and get rewarded for helping peers
Peer to peer assistance
Self-serve resources
Integrated chat
Collaborate with other users to find solutions
Enable customers to ask and answer questions, participate in discussions, and provide feedback. Allow moderators to monitor and respond to unanswered queries.
Increase customer loyalty & advocacy
Build stronger connections with customers, foster a sense of belonging, and create brand advocates more likely to recommend the brand to others
Increase engagement
Brand loyalty
Increase sales conversion
Make the voices of your customers heard
Provide required tools and a safe space to customers where they can interact with peers and the brand to develop a sense of belonging.
Enable customers to exchange ideas and co-innovate
Leverage collective insights and expertise of your community to drive innovation, develop new product, and create more value for your customers
Gather insights
Capture feedback
Polls and contests
Analyze conversations using AI
Use AI to analyze 100% conversations in the community to gather insights to improve your product and services.
Next-gen Platform for a Future Ready Contact Centre
