COMMUNITY FORUM SOFTWARE

Engage customers, improve self-serve and drive meaningful relationships with communities

Build and manage a customizable forum for customers to easily interact with each other, share solutions and recommend product improvements.
Communities Hero

Enable customers to help each other

Encourage customers to ask and answer questions, access self-serve content and get rewarded for helping peers.

Collaborate with other users to find solutions

Enable customers to ask and answer questions, participate in discussions and provide product-related feedback. Allow moderators to monitor and respond to unanswered queries.

Collaborate with other users to find solutions

Browse company-curated self-serve content for answers

Leverage an SEO-optimized portal to help your customers explore and find solutions through knowledge base articles, pre-approved community responses, and step-by-step troubleshooting guides. 

Browse company-curated self-serve content for answers

Allow customers to interact with a chatbot or live agent

Provide a chat option on your community forum and make it easier for customers to contact your support teams whenever they need help . 

Allow customers to interact with a chatbot or live agent

Maximize business impact and customer loyalty

Build stronger connections with customers, foster a sense of belonging and create advocates more likely to recommend your brand to others.

Make your customers feel heard 

Provide the required tools and a safe space for your customers to easily interact with peers and your brand.

Make your customers feel heard 

Incentivize advocates and reward top users

Encourage active participation and turn customers into advocates by acknowledging their work through leaderboards, points and coveted badges. 

Incentivize advocates and reward top users

Increase the total lifetime value of your customers 

Increase your upsell and cross-sell opportunities with loyalty rewards and coupons based on user activity and behavior in the community. 

Increase the total lifetime value of your customers 

Analyze interactions and innovate with intelligence

Use the collective insights and expertise of your community to drive innovation, develop new products and create more value for your customers.

Analyze conversations using AI 

Use AI to analyze every conversation in the community and gather insights on your products and services. 

Analyze conversations using AI 

Use surveys and proactive feedback prompts 

Leverage communities to collect more diverse feedback through surveys or contextual, proactive prompts. 

Use surveys and proactive feedback prompts 

Run polls and contests to co-innovate with customers 

Collaborate with your customers in the community and branstorm ideas to identify gaps and improve your products and services. 

Run polls and contests to co-innovate with customers 

Sprinklr resources

How to Build an Online Customer Community in 2023
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How to Build an Online Customer Community in 2023
Customer communities help brands to track changing customer expectations, get feedback, and strengthen their relationship with customers. Learn more.
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