Sprinklr ServiceCommunity Forum
Increase customer retention by upto 20% with Sprinklr’s communityBuild & manage a customizable forum for customer self-serve, delivering proactive service and innovation.
Reduce service costEquip customers to ask and answer questions, access self-serve content, and get rewarded for helping peers
Peer to peer assistance
Collaborate with other users to find solutionsEnable customers to ask and answer questions, participate in discussions, and provide feedback. Allow moderators to monitor and respond to unanswered queries
Increase customer loyalty & advocacyBuild stronger connections with customers, foster a sense of belonging, and create brand advocates who are more likely to recommend the brand to others.
Increase sales conversion
Make voices of your customers heardProvide the required tools and a safe space to customers where they can interact with peers and the brand to develop a sense of belonging.
Enable customers to exchange ideas and co-innovateLeverage the collective insights and expertise of your community to drive innovation, develop new product, and create more value for your customers
Polls and contests
Analyze conversations using AIUse AI to analyze 100% conversations on the community to gather insights to improve your product and services