Use proactive prompts based on users' behavior on websites and apps to provide contextual assistance, enhance the shopping experience, and reduce cart abandonment.
Reducing service costs will lesser call volumes
Gain access to complete customer context and leverage AI assistance for response & knowledge recommendations, CRM insights, real-time assistance, and more on a single unified desktop.
Unified agent desktop
Integrated self service
Co-browsing
Help agents to serve customers faster
Gain access to complete customer context and leverage AI assistance tools like response & knowledge recommendations, CRM data, real time assist and more on a single unified desktop.
Deliver authentic brand experience while adhering to guidelines
Customize the live chat experience to deliver consistent brand experience while ensuring enterprise-grade security and accessibility
Accessibility
Security
Authentication
Adhere to brand guidelines
Cater to a diverse audience
Stay compliant with Web content Accessibility Guidelines (WCAG) 2.1 Level AA.
Next-gen Platform for a Future Ready Contact Centre
