Sprinklr ServiceLive Chat

Increase Customer Service ROI by upto 40% with Livechat

Improve CSAT, increase sales conversions, and reduce service costs - all while adhering to security and accessibility standards.
Hero_LiveChat

Increase customer satisfaction on digital channels

Deliver prompt customer service and resolve complaints in the first interaction, on your websites and mobile applications.

Prompt Resolution

Coverage Expansion

24x7 assistance

Increase First Contact Resolution.

Integrated live chat provides relevant context and tools like video and co-browse to resolve the query in the first interaction.

1.1 livechatn

Improve sales conversion with minimal human intervention

Deliver product announcements, conduct engaging product demos, and reduce cart abandonment

Proactive Prompts

Video Calls

Product Announcements

Predict potential issues & respond proactively

Use proactive prompts based on users' behavior on websites and apps to provide contextual assistance, enhance the shopping experience, and reduce cart abandonment.

2.1 livechatn

Reduce service costs will lesser call volume

Enable customers to help themselves and empower agents to serve seamlessly

Unified agent desktop

Integrated self service

Co-browsing

Help agents to serve customers faster

Gain access to complete customer context and leverage AI assistance tools like response & knowledge recommendations, CRM data, real time assist and more on a single unified desktop.

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Deliver authentic brand experience while adhering to guidelines

Customize the live chat experience to deliver consistent brand experience while ensuring enterprise grade security and accessibility

Accessibility

Security

Authentication

Adhere to brand guidelines

Cater to a diverse audience

Stay compliant with Web content Accessibility Guidelines (WCAG) 2.1 Level AA

4.1 livechatn

Next-gen Platform for a Future Ready Contact Centre

Conversational AIOmni-channel AI chatbots & voicebots
Agent AssistAgent Assist
Conversational AnalyticsReal-time actionable insights over 100% conversations
Agent ConsoleAgent Console
Omnichannel RoutingOmnichannel Routing
  • Privacy
  • Cookie Preferences
  • Modern Slavery Statement
  • Index Egalité
  • Terms