Sprinklr ServiceLive Chat
Increase Customer Service ROI by upto 40% with LivechatImprove CSAT, increase sales conversions, and reduce service costs - all while adhering to security and accessibility standards.
Increase customer satisfaction on digital channelsDeliver prompt customer service and resolve complaints in the first interaction, on your websites and mobile applications.
Increase First Contact Resolution.
Integrated live chat provides relevant context and tools like video and co-browse to resolve the query in the first interaction.
Improve sales conversion with minimal human interventionDeliver product announcements, conduct engaging product demos, and reduce cart abandonment
Predict potential issues & respond proactively
Use proactive prompts based on users' behavior on websites and apps to provide contextual assistance, enhance the shopping experience, and reduce cart abandonment.
Reduce service costs will lesser call volumeEnable customers to help themselves and empower agents to serve seamlessly
Unified agent desktop
Integrated self service
Help agents to serve customers faster
Gain access to complete customer context and leverage AI assistance tools like response & knowledge recommendations, CRM data, real time assist and more on a single unified desktop.
Deliver authentic brand experience while adhering to guidelinesCustomize the live chat experience to deliver consistent brand experience while ensuring enterprise grade security and accessibility
Adhere to brand guidelines
Cater to a diverse audience
Stay compliant with Web content Accessibility Guidelines (WCAG) 2.1 Level AA