Increase Customer Service ROI by upto 40% with Livechat
Improve CSAT, increase sales conversions, and reduce service costs - all while adhering to security and accessibility standards.
Increase customer satisfaction on digital channels
Deliver prompt customer service and resolve complaints in the first interaction, on your websites and mobile applications.
Prompt Resolution
Coverage Expansion
24x7 assistance
Increase First Contact Resolution.Integrated live chat provides relevant context and tools like video and co-browse to resolve the query in the first interaction.
Improve sales conversion with minimal human intervention
Predict potential issues & respond proactivelyUse proactive prompts based on users' behavior on websites and apps to provide contextual assistance, enhance the shopping experience, and reduce cart abandonment.
Reduce service costs will lesser call volume
Enable customers to help themselves and empower agents to serve seamlessly
Unified agent desktop
Integrated self service
Co-browsing
Help agents to serve customers fasterGain access to complete customer context and leverage AI assistance tools like response & knowledge recommendations, CRM data, real time assist and more on a single unified desktop.
Deliver authentic brand experience while adhering to guidelines
Customize the live chat experience to deliver consistent brand experience while ensuring enterprise grade security and accessibility
Accessibility
Security
Authentication
Adhere to brand guidelines
Cater to a diverse audience Stay compliant with Web content Accessibility Guidelines (WCAG) 2.1 Level AA
Next-gen Platform for a Future Ready Contact Centre
