Sprinklr ServiceLive Chat

Increase Customer Service ROI by upto 40% with Livechat

Improve CSAT, increase sales conversions, and reduce service costs - all while adhering to security and accessibility standards

Increase customer satisfaction on digital channels

Deliver prompt customer service and resolve complaints in the first interaction on your websites and mobile applications

Prompt Resolution

Coverage Expansion

24x7 assistance

Increase First Contact Resolution

Integrated live chat provides relevant context and tools like video and co-browse to resolve the query in the first interaction.

1.1 livechatn

Improve sales conversion with minimal human intervention

Deliver product announcements, conduct engaging product demos, and reduce cart abandonment

Proactive Prompts

Video Calls

Product Announcements

Predict potential issues & respond proactively

Use proactive prompts based on users' behavior on websites and apps to provide contextual assistance, enhance the shopping experience, and reduce cart abandonment.

2.1 livechatn

Reducing service costs will lesser call volumes

Gain access to complete customer context and leverage AI assistance for response & knowledge recommendations, CRM insights, real-time assistance, and more on a single unified desktop.

Unified agent desktop

Integrated self service


Help agents to serve customers faster

Gain access to complete customer context and leverage AI assistance tools like response & knowledge recommendations, CRM data, real time assist and more on a single unified desktop.

3.1 livechatn

Deliver authentic brand experience while adhering to guidelines

Customize the live chat experience to deliver consistent brand experience while ensuring enterprise-grade security and accessibility




Adhere to brand guidelines

Cater to a diverse audience

Stay compliant with Web content Accessibility Guidelines (WCAG) 2.1 Level AA.

4.1 livechatn

Next-gen Platform for a Future Ready Contact Centre

Conversational AI PlatformOmni-channel AI chatbots & voicebots
Agent AssistAgent Assist
Conversational AnalyticsReal-time actionable insights over 100% conversations
Agent ConsoleAgent Console
Omnichannel RoutingOmnichannel Routing
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