Reduce costs by 50% with an AI powered CCaaS solution
Improve self serve with AI-powered Conversational IVREnhance the customer calling experience by replacing rigid, impersonal IVR menus with bots allowing customers to steer conversations
Provide self-serve and seamless movement across journeys. Enable customers to resume from where they left off.
Drive operational efficiencies with AI-powered routingImprove contact center operations and bring down customer wait times
Leverage smart pairing to match the best agent for a specific case and the customer, or use your traditional routing logic.
Reduce agent attrition by 50% with a purpose-built unified agent desktopCreate an optimized work environment for agents by bringing 15+ channels in a platform tailored to their needs.
360° Customer View
Purpose built Interface
With customer data and historical conversations, empower agents to handle cross–channel cases on a single screen without switching tabs
Enhance performance with AI-powered actionable insightsAnalyze 100% customer interactions with Sprinklr Service to identify opportunities to boost performance, optimize processes and innovate products
Contact Center Monitoring
Use AI-powered quality scores to drive insights and identify areas of improvement for every single agent.
Inbound Contact Center Software FAQ
Inbound contact center software is a platform that manages incoming customer communications such as calls, emails, chats and social media messages. It routes messages to appropriate agents, offers tools for efficient issue resolution and maintains comprehensive customer data to help personalize support.