Sprinklr ServiceInbound Voice

Reduce costs by 50% with an AI powered CCaaS solution

Improve self-serve and drive efficiencies, with complete customer context; all from a single window using Sprinklr Unified CCaaS

Improve self serve with AI-powered Conversational IVR

Enhance the customer calling experience by replacing rigid, impersonal IVR menus with bots allowing customers to steer conversations

Frictionless Journeys

Extensive Integration

Digital Deflection

Connect customers at each touchpoint

Provide self-serve and seamless movement across journeys. Enable customers to resume from where they left off.

1.1 IB final

Drive operational efficiencies with AI-powered routing

Improve contact center operations and bring down customer wait times

Smart Pairing

Contextual Routing

Capacity Management

Leverage AI to find the ‘right’ agent

Leverage smart pairing to match the best agent for a specific case and the customer, or use your traditional routing logic.

2.1 IB final

Reduce agent attrition by 50% with a purpose-built unified agent desktop

Create an optimized work environment for agents by bringing 15+ channels in a platform tailored to their needs.

360° Customer View

Agent Assistance

Purpose built Interface

Enable quicker resolution with complete context

With customer data and historical conversations, empower agents to handle cross–channel cases on a single screen without switching tabs

3.1 IB final

Enhance performance with AI-powered actionable insights

Analyze 100% customer interactions with Sprinklr Service to identify opportunities to boost performance, optimize processes and innovate products

Quality Management

Contact Center Monitoring

AI-powered Insights

Automate service quality evaluation

Use AI-powered quality scores to drive insights and identify areas of improvement for every single agent.


Inbound Contact Center Software FAQ

Inbound contact center software is a platform that manages incoming customer communications such as calls, emails, chats and social media messages. It routes messages to appropriate agents, offers tools for efficient issue resolution and maintains comprehensive customer data to help personalize support. 

Next-gen Platform for a future ready contact centre

Conversational IVRIncoming call management and handling
Outbound VoiceOutbound contact center
Conversational AI PlatformOmni-channel AI chatbots & voicebots
Agent ConsoleAgent Console
Supervisor ConsoleTeam management and monitoring tool
Omnichannel RoutingOmnichannel Routing
Conversational AnalyticsReal-time actionable insights over 100% conversations
Agent AssistAgent Assist
Quality ManagementUncover actionable insights with Sprinklr’s AI-powered quality management
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