Unified-CXM Platform
The first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise. What is Unified-CXM?
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Sprinklr Service
The world's leading digital-first, proactive customer experience solution.
Overview
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Inbound Voice
Inbound contact center
Outbound Voice
Outbound contact center
Self Serve Communities
Community platform for your end users
Live Chat
Embed personalized livechat on website & app
Conversational AI
Omni-channel AI chatbots & voicebots
Agent Assist
Augment agent capabilities using AI
Knowledge Base
Self Help centre for your agents and customers
Omnichannel routing
Omnichannel unified assignment engine
Unified Agent desktop
Integrated unified desktop
Supervisor console
Team management and monitoring tool
Conversational IVR
Incoming call management and handling
Quality management
Improve agent efficiency with AI powered Quality Management
Conversational analytics
Real time actionable insights over 100% conversations
Workforce management
Streamline your workforce and boost performance
Reporting and analytics
AI powered actionable insights to boost performance
Surveys
Track customer happiness
Social care
Manage 15+ social media channels
Sprinklr Insights
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.
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Social Listening
Real-time voice of customer insights on digital and traditional channels
Competitive Insights & Benchmarking
Analyze your content’s performance vs. competitors and best-in-class brands
Product Insights
AI insights from reviews & social: How customers feel about your products
Location Insights
Real-time, location-based analysis of face-to-face brand experiences
Visual Insights
Real-time visual intelligence that powers meaningful connections on digital
Media Monitoring & Analytics
Connect stories across social & news for a complete measure of earned media
Business-critical insights and reporting — get started with a demo.
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Sprinklr Social
Deliver a positive experience that’s true to your brand – no matter where your customers go digitally
Overview
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Social Publishing & Engagement
Plan, manage & measure brand content across 30+ channels from one platform
Distributed
Empower distributed teams to deliver on-brand social experiences
Conversational Commerce
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Ratings & Reviews
Transform valuable consumer insights into conversion-driving assets
Local Social
Build scalable, on-brand campaigns for distributed teams
Advocacy
Encourage, measure, and optimize employee advocacy for your brand on social
Get access to Sprinklr Social's Advanced Plan. Pre-built with OpenAI's ChatGPT.
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Sprinklr Marketing
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.
Overview
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Campaign Planning & Content Marketing
Save time, manage brand risk, and increase ROI with AI-powered insights
Marketing Analytics
Get a unified view of campaign performance on 30+ channels & 3rd party data
Social Advertising
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Named a Leader: 2022 Gartner Magic Quadrant for Content Marketing Platforms
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Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.
Overview
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Sprinklr AI
Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
AI Studio
Create customized, powerful AI text classification models easily — without coding.
Display
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Presentations
Build on-brand, shareable digital presentations that update with real-time data automatically.
Integrations
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Sandbox
Experiment and learn in an isolated test setting that mimics your live production environment.
Active Data Retention
Store Sprinklr data for customized time periods to meet business or compliance needs.
APIs
Integrate data and execute processes with external systems using RESTful web APIs.
Named a Leader in The Forrester Wave™: Social Suites, Q3 2021
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All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.
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Popular Use Cases
Customer Service
Deliver seamless customer service experiences across 30+ digital channels
Brand Management
Leverage a unified view of the customer to help you protect, grow, and manage your brand
Help Desk
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Contact Center
Manage customer care on 30+ digital channels from one AI-powered platform
Social Suites
Consolidate all of your social media needs on the only unified social suite
Case Management
Streamline case handling to reduce costs and accelerate time-to-resolution
Customer Engagement
Create a frictionless service experience no matter which channel customers use
Ticketing System
Deliver customers to the right agents—so you can reduce cost-per-interaction
Turn customer feedback into actionable insights that can improve products
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Sprinklr Service
Sprinklr Social
Sprinklr Insights
Sprinklr Marketing
Unified-CXM
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Unified-CXM Guide

Sprinklr ServiceInbound Voice

Reduce costs by 50% with an AI powered CCaaS solution.

Improve self-serve and drive efficiencies, with complete customer context; all from a single window using Sprinklr Unified CCaaS

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hero

Improve self serve with AI-powered Conversational IVR

Enhance the customer calling experience by replacing rigid, impersonal IVR menus with bots allowing customers to steer conversations.

Frictionless Journeys

Extensive Integration

Digital Deflection

Connect customers at each touchpoint

Provide self-serve and seamless movement across journeys. Enable customers to resume from where they left off.

1.1 IB final

1.1 IB final

Drive operational efficiencies with AI-powered routing

Improve contact center operations and bring down customer wait times

Smart Pairing

Contextual Routing

Capacity Management

Leverage AI to find the ‘right’ agent

Leverage smart pairing to match the best agent for a specific case and the customer, or use your traditional routing logic

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2.1 IB final

Reduce agent attrition by 50% with a purpose-built unified agent desktop

Create an optimized work environment for agents by bringing 15+ channels in a a platform which is tailored to their needs

360° Customer View

Agent Assistance

Purpose built Interface

Enable quicker resolution with complete context

With customer data and historical conversations, empower agents to handle cross–channel cases on a single screen without switching tabs

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3.1 IB final

Enhance performance with AI-powered actionable insights

Analyze 100% customer interactions with Sprinklr Service to identify opportunities to boost performance, optimize processes and innovate products.

Quality Management

Contact Center Monitoring

AI-powered Insights

Automate service quality evaluation

Use AI-powered quality scores to drive insights and identify areas of improvement for every single agent

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inbound3.1

Next-gen Platform for a future ready contact centre

Conversational IVRIncoming call management and handling

Outbound VoiceOutbound contact center

Conversational AIOmni-channel AI chatbots & voicebots

Agent ConsoleAgent Console

Supervisor ConsoleTeam management and monitoring tool

Omnichannel RoutingOmnichannel Routing

Conversational AnalyticsReal-time actionable insights over 100% conversations

Agent AssistAgent Assist

Quality ManagementUncover actionable insights with Sprinklr’s AI-powered quality management