Reduce costs by 50% with an AI powered CCaaS solution.
Improve self-serve and drive efficiencies, with complete customer context; all from a single window using Sprinklr Unified CCaaS
Improve self serve with AI-powered Conversational IVR
Enhance the customer calling experience by replacing rigid, impersonal IVR menus with bots allowing customers to steer conversations.
Frictionless Journeys
Extensive Integration
Digital Deflection
Connect customers at each touchpointProvide self-serve and seamless movement across journeys. Enable customers to resume from where they left off.
Drive operational efficiencies with AI-powered routing
Improve contact center operations and bring down customer wait times
Smart Pairing
Contextual Routing
Capacity Management
Leverage AI to find the ‘right’ agentLeverage smart pairing to match the best agent for a specific case and the customer, or use your traditional routing logic
Reduce agent attrition by 50% with a purpose-built unified agent desktop
Create an optimized work environment for agents by bringing 15+ channels in a a platform which is tailored to their needs
360° Customer View
Agent Assistance
Purpose built Interface
Enable quicker resolution with complete contextWith customer data and historical conversations, empower agents to handle cross–channel cases on a single screen without switching tabs
Enhance performance with AI-powered actionable insights
Analyze 100% customer interactions with Sprinklr Service to identify opportunities to boost performance, optimize processes and innovate products.
Quality Management
Contact Center Monitoring
AI-powered Insights
Automate service quality evaluationUse AI-powered quality scores to drive insights and identify areas of improvement for every single agent
Next-gen Platform for a future ready contact centre
