OUTBOUND CONTACT CENTER SOFTWARE
Improve connect rates by up to 30% with AI-powered outbound voice campaigns
Boost outbound contact center productivity by targeting relevant audience across channels — and drive higher connection rates and better campaign outcomes.
Reach out to your most relevant customers
Import data with seamless integrations
Fetch data seamlessly in real time from scattered and siloed data sources such as your CRM tools, websites and APIs.
Add filters to extract relevant data
Eliminate the need to clean your contact lists manually. Set custom validation rules to remove noisy data and ensure only clean, relevant campaign contact lists get imported.
Categorize and auto-assign priorities
Create dynamic segments from a single data import and prioritize your calling criteria with a precise weightage system based on campaign objectives.
Drive efficiency with AI-powered dialers and omnichannel workflows
Customize easy-to-use dialer solutions
Quickly configure outbound voice campaigns with Sprinklr’s simplified dialer solutions — including Predictive, Progressive, Outbound IVR, Manual Callbacks and more.
Minimize your call abandonment rate
Connect with customers seamlessly using dialers that predict your agent’s availability and ensure no calls are abandoned once your customer joins the call.
Improve connection rates across channels
Follow up with your customers and leads across multiple channels, including SMS, email and digitalplatforms to drive better business outcomes.
Maximize agent productivity and accelerate conversions with AI-powered automation
Automate callbacks to ensure maximum connects
Schedule callbacks for customers reaching out via various digital channels and expand your scope for conversion and revenue.
Increase agent efficiency with real-time assistance
Equip your agents with callback reminders and a 360° view of the customer. Leverage AI to accurately predict customer intent and provide the next best action with confidence.
Improve conversions with real-time triggers
Automate outbound calls using real-time triggers based on customer actions and behavior. Convert faster by detecting your customer’s ‘moments of need’ in real time.
Boost campaign performance with real-time campaign analytics
Schedule, monitor, and forecast campaigns
Set up your business hours, manage holiday schedules and configure dial plans while effectively overseeing campaign performance — all from a unified interface.
Dive into a holistic campaign monitoring experience
Monitor detailed aspects of your campaigns with insights on 20+ real-time metrics. Assess campaign-level performance with intuitive and fully customizable reports.
Ensure enterprise-grade compliance
Take advantage of Sprinklr’s AI-led risk recognition and stay compliant with all major local, national and international regulatory authorities — including TRAI, OFCOM, FTC and FDCP.
Frequently asked questions
Outbound contact center software is a specialized solution designed to support proactive customer engagement through various channels like voice, email and messaging. It automates and manages outbound communication for sales, marketing and customer service.
The key capabilities of outbound contact center software include:
- Auto Dialer: Automatically dials numbers from a contact list, improving efficiency by reducing idle time between calls for agents.
- Campaign Management: Allows for the planning, execution, and monitoring of outbound campaigns, ensuring targeted communication and efficient resource allocation.
- Call Management: Provides tools for call routing, recording, and monitoring, enhancing call quality and compliance with regulatory standards.
- Omnichannel integration: Integrates multiple communication channels (voice, email, SMS, social media) into a unified platform, offering a seamless customer experience.
- Performance Analytics: Analyzes call data and agent performance, offering insights for optimization and strategic decision-making to improve outcomes.
To stay ahead of the curve, your service team should be able to relay information to customers pre-emptively.
Outbound contact center software streamlines customer interactions by automating calls and messages, focusing on efficient outreach for feedback, support and updates.
It segments and targets customers based on their history and preferences, ensuring relevant communication. Advanced reporting and analytics measure engagement and response rates, guiding strategic adjustments to improve service quality. This targeted, data-driven approach directly contributes to higher customer satisfaction and retention rates by delivering timely, personalized service and support.
Yes, it can. Outbound contact center software seamlessly integrates with CRM and ERP systems, as well as omnichannel survey platforms, through API connections. This enables automated data flow, enriching customer profiles for targeted outreach. Integration with guided workflow tools optimizes agent performance, ensuring compliance and efficiency.
Here are some of the benefits of using outbound contact center software for businesses:
- Automated dialing and efficient campaign tools boost agent productivity by cutting downtime and manual tasks.
- Targeted lead management sharpens sales focus, lifting conversion rates through better lead engagement.
- Direct feedback and support outreach preempt issues, solidifying customer loyalty.
- Data-driven insights from performance analytics refine agent deployment and campaign effectiveness.
- Compliance safeguards within call management minimize legal exposure from outbound activities.
Unbelievable, right? Get a personalized demo of Sprinklr’s software to see how it delivers these benefits and more.
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