Sprinklr ServiceOutbound Voice

Increase revenue by 30% with AI-powered outbound voice campaigns

Target relevant customers and connect proactively across channels driving campaign outcomes and higher conversions
Outbound Voice Dashboard

Reach out to the most relevant customers

Execute seamless import, validation, and segmentation of customer data for your campaigns

Data Integration

Data Validation

Data Segmentation

Import data with seamless integrations

Fetch data in real-time from scattered and siloed data sources such as CRM, website, and APIs, and enable faster resolutions.

1.1 OB F

Drive efficiency and customer connections with AI-powered dialers and omnichannel workflows

Automate dialing and manage operations smartly with Sprinklr Service, improving conversions

Comprehensive Campaigns

AI-driven predictive dialer

Omnichannel workflows

Customize easy-to-use dialer solutions

Quickly configure outbound voice campaigns with Sprinklr’s easy-to-use dialer solutions: predictive, progressive, outbound IVR, agent, manual callback, and more.

2.1 OB final

Maximize agent productivity and conversions with AI powered automation

Leverage easy-to-use, configurable, purpose-driven, and scalable automation capabilities connecting with more customers than ever before

Automated Callbacks

AI-driven nudges

Real time calling

Automate callbacks to ensure maximum reach

Easily schedule callbacks for customers reaching out through various digital channels and maximize chances of conversion and revenue.

3.1 OB final

Monitor and Improve campaign performance with AI-powered real-time campaign analytics

Get real-time data and insights to improve metrics and KPIs which matter

Campaign Management

Campaign Reporting

AI-led risk mitigation

Schedule, monitor, and forecast campaigns

Easily configure business hours, holidays, and dial plans from a single screen and manage campaign performance.

4.1 OB final

Next-gen Platform for a Future Ready Contact Centre

Inbound VoiceInbound contact center
Conversational IVRIncoming call management and handling
Conversational AI PlatformOmni-channel AI chatbots & voicebots
Agent ConsoleAgent Console
Omnichannel RoutingOmnichannel Routing
Supervisor ConsoleTeam management and monitoring tool
Conversational AnalyticsReal-time actionable insights over 100% conversations
Agent AssistAgent Assist
Quality ManagementUncover actionable insights with Sprinklr’s AI-powered quality management
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