Sprinklr ServiceOutbound Voice
Increase revenue by 30% with AI-powered outbound voice campaigns
Target relevant customers and connect proactively across channels driving campaign outcomes and higher conversions
Reach out to the most relevant customers
Execute seamless import, validation, and segmentation of customer data for your campaignsData Integration
Data Validation
Data Segmentation
Import data with seamless integrations![1.1 OB F]()
Fetch data in real-time from scattered and siloed data sources such as CRM, website, and APIs, and enable faster resolutions.
Drive efficiency and customer connections with AI-powered dialers and omnichannel workflows
Automate dialing and manage operations smartly with Sprinklr Service, improving conversionsComprehensive Campaigns
AI-driven predictive dialer
Omnichannel workflows
Customize easy-to-use dialer solutions![2.1 OB final]()
Quickly configure outbound voice campaigns with Sprinklr’s easy-to-use dialer solutions: predictive, progressive, outbound IVR, agent, manual callback, and more.
Maximize agent productivity and conversions with AI powered automation
Leverage easy-to-use, configurable, purpose-driven, and scalable automation capabilities connecting with more customers than ever beforeAutomated Callbacks
AI-driven nudges
Real time calling
Automate callbacks to ensure maximum reach![3.1 OB final]()
Easily schedule callbacks for customers reaching out through various digital channels and maximize chances of conversion and revenue.
Monitor and Improve campaign performance with AI-powered real-time campaign analytics
Get real-time data and insights to improve metrics and KPIs which matterCampaign Management
Campaign Reporting
AI-led risk mitigation
Schedule, monitor, and forecast campaigns![4.1 OB final]()
Easily configure business hours, holidays, and dial plans from a single screen and manage campaign performance.
Next-gen Platform for a Future Ready Contact Centre
Inbound VoiceInbound contact center
Conversational IVRIncoming call management and handling
Conversational AI PlatformOmni-channel AI chatbots & voicebots
Agent ConsoleAgent Console
Omnichannel RoutingOmnichannel Routing
Supervisor ConsoleTeam management and monitoring tool
Conversational AnalyticsReal-time actionable insights over 100% conversations
Agent AssistAgent Assist
Quality ManagementUncover actionable insights with Sprinklr’s AI-powered quality management