Sprinklr ServiceOutbound Voice
Increase revenue by 30% with AI-powered outbound voice campaignsTarget relevant customers and connect proactively across channels thereby driving campaign outcomes and higher conversions
Reach out to the most relevant customersExecute seamless import, validation and segmentation of customer data for your campaigns
Import data with seamless integrations
Fetch data in real-time from scattered and siloed data sources such as CRM, website, and APIs, and enable faster resolutions
Drive efficiency and customer connects with AI powered dialers and omnichannel workflowsAutomate dialing and manage operations smartly with Sprinklr Service, improving conversions.
AI-driven predictive dialer
Customize easy-to-use dialer solutions
Quickly configure outbound voice campaigns with Sprinklr’s easy-to-use dialer solutions: predictive, progressive, outbound IVR, agent, manual callback, and more.
Maximize agent productivity and conversions with AI powered automationLeverage easy-to-use, configurable, purpose-driven, and scalable automation capabilities thereby connecting with more customers than ever before
Real time calling
Automate the callbacks to ensure maximum reach
Easily schedule callbacks for customers reaching out through various digital channels and maximize chances of conversion and revenue.
Monitor and Improve campaign performance with AI-powered real-time campaign analyticsGet real time data and insights to improve metrics and KPIs which matter
AI-led risk mitigation
Schedule, monitor, and forecast campaigns
Easily configure business hours, holidays, and dial plans from a single screen and manage campaign performance.
Next-gen Platform for a Future Ready Contact Centre
Inbound VoiceInbound contact center
Conversational IVRIncoming call management and handling
Conversational AIOmni-channel AI chatbots & voicebots
Agent ConsoleAgent Console
Omnichannel RoutingOmnichannel Routing
Supervisor ConsoleTeam management and monitoring tool
Conversational AnalyticsReal-time actionable insights over 100% conversations
Agent AssistAgent Assist
Quality ManagementImprove agent efficiency with AI-powered Quality Management