Sprinklr

Looking for a LivePerson alternative?

The best teams prefer Sprinklr

Sprinklr offers superior digital customer service with seamless omnichannel support, a wide range of advanced AI-powered agent assist capabilities and customizable reporting, making it the undisputed choice for teams worldwide.

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Upgrade from LivePerson for a radically superior and seamless digital CX

Truly Omnichannel Support Logo

Truly Omnichannel Support

Sprinklr’s Unified-CXM supports 100+ languages and 30+ channels, including chat, messaging, social and voice. LivePerson offers only 44 languages and 17 channels, and lacks built-in voice support.

Advanced AI-powered Agent Assistance Logo

Advanced AI-powered Agent Assistance

Sprinklr’s AI offers smart responses, smart compliance, auto-escalation, real-time nudges and course correction, while LivePerson’s basic agent assist and clunky UI limit efficiency.

Seamless Customer Experience Logo

Seamless Customer Experience

Sprinklr unifies all touchpoints to provide a complete customer view, while LivePerson manages each channel in isolation, forcing customers to repeat queries on switching channels.

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Fully Configurable Reporting

Sprinklr integrates data from every channel and offers configurable reporting and dashboards with zero coding, while LivePerson’s reporting is limited, complex and less flexible.

100+ global brands trust Sprinklr to deliver customer delight

LG ElectronicsAdnocSamsungAramexSimpliSafe

Why choose Sprinklr over LivePerson?

See how Sprinklr Service compares to LivePerson’s offerings.

CapabilitySprinklr LogoLiveperson Logo
Channel coverage

30+ channels

17 channels

Language support

100 languages

44 Languages

Unified Reporting across channels via custom dashboardsFully availablePartially available
Unified AI natively built into all capabilities across the productFully availablePartially available
Add 360 degree customer view with Unified Customer ExperienceFully availablePartially available
Generative AI capabilities​ (powered by OpenAI and other prominent generative technologies)Fully availablePartially available
Channel switching while retaining customer contextFully availableUnavailable
Real-time AI-powered Agent Assistance (including smart responses, guided workflows, agent nudges and predicted CSAT)Fully availableSemi available
Fully customizable Unified Agent Desktop for text and voice channelsFully availableMostly available
Fully customizable AI-moderated Community ForumFully availableUnavailable
Integrated Social Listening for gathering actionable insights at scaleFully availablePartially available
Integrated Workforce ManagementFully availableUnavailable
Integrated Quality ManagementFully availablePartially available
Omni-channel SurveysFully availableSemi available
Integrated Learning Management SystemFully availableUnavailable
Fully available

Fully available

Mostly available

Mostly available

Semi available

Semi available

Partially available

Partially available

Unavailable

Unavailable

Respond to your customers 82% faster with Sprinklr’s AI-powered Live Chat

Sprinklr's live chat helps you predict customer issues, offer personalized 1:1 support, and collect valuable data to inform agent-led resolutions.

End-to-end digital customer service platform

Power your live chat with Sprinklr's robust AI capabilities unlocking automation, routing, surveys, workforce management and context retention.

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Consistent brand experience, everywhere

Configure your user interface as per your requirements without restrictions to align it with your brand using rich assets and zero coding efforts.

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Assist customers beyond standard business hours on channels of their choice

Deflect live chats to your customers' preferred channels — voice, IVR, messaging or social — while retaining complete context and interaction history, ensuring they never have to repeat themselves.

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Deploy video calls, screen sharing and co-browsing with ease

Provide faster issue resolution by enabling remote troubleshooting, potentially reducing the need for follow-up calls or escalations.

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Empower customers to get faster resolutions

Sprinklr’s AI-powered self-serve options enable customers to assist themselves and route them to agents for expert support on more complex issues.

Deliver a unified brand experience across every customer touchpoint

Create and deploy bots effortlessly across 30+ channels, in
100+ languages, with the help of an intuitive drag-and-drop interface.

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Power intelligent handling of complex queries and journeys

Use AI-powered bots that adapt, understand sentiments, switch intents and languages, and seamlessly integrate with websites using SDKs.

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Help customers assist themselves

Enhance customer experience with automated FAQ suggestions, Sprinklr knowledge base content, and guided self-service workflows, directly in the live chat interface.

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Ensure a 100% success rate by testing bot scenarios at scale

Test bots directly on the Sprinklr platform to detect issues in real time and fix them before they have a chance to disrupt the user experience.

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Increase First Contact Resolution by 50% with Sprinklr’s real-time AI guidance

Sprinklr delivers an extensive array of real-time AI-powered agent assist features that LivePerson simply does not offer.

Offer guidance at each step of the conversation

Leverage real-time agent nudges to reduce average handling time, increase upsell, and manage promises effectively.

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Handle customer queries by surfacing relevant information

Draw insights from recommended past cases, relevant knowledge base articles, and guided workflows based on the interaction context, and resume conversations confidently.

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Automate business processes to drive faster resolution

Create step-by-step guides for agents to ensure accurate and hassle-free query resolution with the ability to fetch and update records in real time.

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Respond smarter with
AI-generated brand-compliant responses

Empower agents with Sprinklr’s AI-powered Reply Assistance that generates response suggestions based on the ongoing conversation, replete with options like Reword, Fix Spelling and Grammar, Expand and Concise Content, Simplify Language

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Unlock unmatched productivity with Sprinklr

Built to scale, Sprinklr adapts to your needs and helps you achieve CX excellence — no matter the size of your organization.

Enterprise-grade Security

Capture sensitive information securely through PCI forms in live chat, eliminating privacy and security concerns, and avoiding redirection to voice contact.

Seamless Integrations

Pull in customer data by integrating our bots with your CRM/CDP, and send emails, WhatsApp messages and SMS without any hassles and chaos.

Verticalized AI Models

Make the most of our custom-trained, ready-to-use 750+ pre-built AI models in 60+ industry verticals and 
sub-verticals, with an AI 
accuracy of over 90%. 

Big brands drive big impact with Sprinklr

Customer-facing teams worldwide are delivering real CX impact with Sprinklr as we speak.

7% Reduction in Cost

A global electronics company leveraged Sprinklr to shift 13% of all contacts from the phone to modern channels and achieved a 7% cost reduction.

95% Responses in Real Time

A leading logistics company answered 95% of customer queries on the real-time status of shipments and deliveries using conversational AI bots integrated with their delivery management system.

80% Improvement in Response Rate

A global electronics company expanded the definition of customer service by adding channels like video, screen share and co-browsing, and improved its response rate by 80% using AI-powered live chat.

Don’t just take our word for it!

LEADER

The Forrester Wave™

Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024

Digital Customer Interaction Solutions, Q2 2024

A MAJOR PLAYER​

IDC MarketScape 2024

IDC MarketScape 2024 - CCaas

Contact Center-as-a-Service Applications Software, 2024

AWARD

G2 Summer’ 24 rankings

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Sprinklr Service named Contact-Center leader by G2!

LEADER

The Forrester Wave™

Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024

Digital Customer Interaction Solutions, Q2 2024

A MAJOR PLAYER​

IDC MarketScape 2024

IDC MarketScape 2024 - CCaas

Contact Center-as-a-Service Applications Software, 2024

AWARD

G2 Summer’ 24 rankings

Image

Sprinklr Service named Contact-Center leader by G2!

LEADER

The Forrester Wave™

Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024

Digital Customer Interaction Solutions, Q2 2024

A MAJOR PLAYER​

IDC MarketScape 2024

IDC MarketScape 2024 - CCaas

Contact Center-as-a-Service Applications Software, 2024

AWARD

G2 Summer’ 24 rankings

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Sprinklr Service named Contact-Center leader by G2!

See what analysts and your peers are saying

Sprinklr is the go-to choice for users worldwide to consistently achieve their CX goals

See Sprinklr Service in Action Today
5 star review blog home page

750+
5-star reviews

Spring 2024Winter 2024Enterprise Winter 2024

Frequently asked questions

Sprinklr excels with its fully integrated, proprietary 9-layer AI engine, including Sprinklr AI+ which is built using OpenAI's ChatGPT and Microsoft’s Vortex. In contrast, while LivePerson is infused with AI, the capability is quite limited and not extensive — slowing down your response times and limiting your data insights.

Sprinklr is best suited for large-scale customer engagement needs. It stands out from LivePerson in several critical areas, making it the smarter choice for your business:  

  1. Holistic coverage  
    Sprinklr offers a complete suite with omnichannel surveys, workforce management, quality management and an LMS to ensure seamless operations, whereas LivePerson may leave gaps due to its partial feature set.   
  2. Advanced AI integration  
    Sprinklr excels with its fully integrated, proprietary 9-layer AI engine, including Sprinklr AI+ which is built using OpenAI's ChatGPT and Microsoft’s Vortex. In contrast, while LivePerson is infused with AI, the capability is quite limited and not extensive — slowing down your response times and limiting your data insights.  
  3. High customization  
    Sprinklr tailors its services to meet your specific business needs, supported by a consistent framework for data integration. This flexibility helps you innovate and grow. LivePerson’s rigidity might hinder more tailored solutions.   
  4. Positive product direction  
    Sprinklr is recognized for its forward-thinking and customer-centric product development and adaptivity. LivePerson, however, has a less favorable reputation, potentially impacting its long-term viability for your business.   
  5. Extensive tool integration  
    Sprinklr supports integration with up to 60 tools and platforms, ensuring it fits perfectly within your existing tech ecosystem. LivePerson’s limited integration could restrict your ability to connect and streamline processes. 

Some of the limitations of LivePerson to consider are: 

  1. Depth and scalability: LivePerson’s inability to serve as a truly comprehensive, future-proof contact center software stands out.  Brands seeking to cater to customers on social and digital channels can reportedly witness downtime and outages. Basic functionalities like inbound and outbound voice must seek additional point solutions indicating a fragmented approach to customer support. 
  2. Disjointed channel experiences: The platform's inability to facilitate seamless channel-switching hampers the continuity of customer interactions. When customers move between communication channels, the absence of context preservation leads to repeated information sharing, undermining the customer experience. 
  3. Lacks critical Agent Assist features: Lacking AI-powered agent assist features such as Guided Workflows and AI-driven suggestions, LivePerson falls short in optimizing agent performance. It even lacks a unified fagent workspace, which is pivotal in enhancing irst contact resolution rates by up to 30%, thereby improving overall service quality. 
  4. Poor listening capability: LivePerson’s insufficient support for social listening tools severely restricts enterprises from harnessing actionable insights. This limitation stifles the ability to identify trends and make data-driven decisions, both of which are crucial for improving customer satisfaction and informing strategic planning. 
  5. Poor roadmap: Prioritizing platform stability over progress, LivePerson seems to have stalled innovation, compounded by transitioning to public cloud from private and regional data centers. Poor product roadmap also doesn’t let a user fully enjoy the utility of upcoming technology like GenAI. 
  6. No community support: With a lack of AI-moderated community management, LivePerson overlooks the chance to empower customers with self-serve options, diminishing user engagement and autonomy. This absence denies customers a valuable resource for instant, peer-supported solutions, depriving businesses of potentially high customer lifetime value (CLV)

Sprinklr is a great alternative to LivePerson, because it solves LivePerson’s drawbacks with a unified approach to customer support, enabling brands to: 

  1. Eliminate point-solution chaos with a truly unified contact center solution that provides your team with everything it needs on a single screen.  
  2. Deliver frictionless support experience on 30+ digital, voice and social channels. Empower customers with self-service options like AI-powered chatbots and voice bots, AI-powered knowledge bases and even thriving customer communities
  3. Tap into the voice of the customer with powerful social listening capabilities to detect upcoming market sentiments and draw insights to drive strategic moves. 
  4. Arm agents with AI productivity boosters and a Unified Agent Desktop to provide more speedy, personalized responses at first touch. Sprinklr’s integrated generative AI moderates tone, translates conversations and handles after-call work for agents. 
  5. Drive workforce efficiency with AI that helps you predict workloads, crush service targets and manage your capacity planning. 
  6. Stay competitive and drive innovation with a true brand partner that prioritizes client priorities. 

LivePerson struggles to integrate conversations across social and voice channels — which means that it requires third-party integrations to deliver truly omnichannel support. Without these capabilities, LivePerson falls short in helping you deliver context-aware digital customer service.

Its inability to provide unified reporting is another significant downside to LivePerson. It simply fails to give a singular view of the customer that shapes a seamless customer experience. These are some of the shortfalls that establish that LivePerson’s toolkit isn't enough, pointing out the need for better solutions that help you keep up with changing customer service needs. 

There’s so much more to Sprinklr.

Try it to believe us!