Track customer satisfaction across 100% of conversations on all channels
Use Sprinklr’s omnichannel surveys to gather customer feedback across channels & fill in the missing gaps with AI powered CSAT predictions
Create effective surveys with zero code
Leverage a survey builder interface and customize it to match with your brand guidelines.
Scalable Surveys
Seamless customisation
Responsive design
Create a single survey which can work across channels
Sprinklr’s unified surveys can be created centrally and used across channels. It is automatically optimized to meet specific channel requirements
Send surveys to multiple channels
Increase survey responses by customizing surveys based on customer preferred channel nuances
Standalone surveys
Conversational surveys
Survey prompts
Send links which opens as a standalone survey page
Survey links can be send directly to customers or can be embedded as an iFrame on a website or a mobile application as a webview
Gain predictive intelligence with AI
Leverage AI to analyze survey responses to predict CSAT, escalations and sentiment of the customers
Sentiment prediction
CSAT prediction
Escalation prediction
Predict phrase level sentiments on messages
Use Sprinklr AI to predict phrase level sentiments on customer messages across channels and message types including chat, email, voice, etc.
Get actionable customer satisfaction reports
Create customisable reports, combine agent performance and audit metrics and create live executive presentations which are updated in realtime
Customisable reporting
Unified audit reports
Live presentations
Create unlimited number of reports on survey results
Create reports using drag and drop report builder to monitor customer satisfaction across channels and languages centrally. Use flexible drill down capabilities to isolate the root cause of a CSAT dip
Next-gen Platform for a future ready contact centre
