Sprinklr ServiceOmnichannel Survey
Track customer satisfaction across 100% of conversations on all channelsUse Sprinklr’s omnichannel surveys to gather customer feedback across channels & fill in the missing gaps with AI powered CSAT predictions
Create effective surveys with zero codeLeverage a survey builder interface and customize it to match with your brand guidelines.
Create a single survey which can work across channelsSprinklr’s unified surveys can be created centrally and used across channels. It is automatically optimized to meet specific channel requirements
Send surveys to multiple channelsIncrease survey responses by customizing surveys based on customer preferred channel nuances
Send links which opens as a standalone survey pageSurvey links can be send directly to customers or can be embedded as an iFrame on a website or a mobile application as a webview
Gain predictive intelligence with AILeverage AI to analyze survey responses to predict CSAT, escalations and sentiment of the customers
Predict phrase level sentiments on messagesUse Sprinklr AI to predict phrase level sentiments on customer messages across channels and message types including chat, email, voice, etc.
Get actionable customer satisfaction reportsCreate customisable reports, combine agent performance and audit metrics and create live executive presentations which are updated in realtime
Unified audit reports
Create unlimited number of reports on survey resultsCreate reports using drag and drop report builder to monitor customer satisfaction across channels and languages centrally. Use flexible drill down capabilities to isolate the root cause of a CSAT dip