Create effective online surveys with zero coding effort
Create one unified survey that works across channels
Design omnichannel surveys centrally and use them across channels. These surveys are automatically customized to meet channel-specific requirements.
Customize surveys to align with your brand
Use the Visual Builder to craft and customize the surveys based on your branding and style preferences. Pick from a range of question types such as CSAT, NPS, subjective feedback, drop-downs and more.
Make your surveys adapt to different devices
Build surveys using a responsive design so that they automatically adapt to desktop and mobile devices flawlessly.
Customize and send surveys on all service channels
Send links that open as standalone survey pages
Send survey links directly to customers or embed them in an iFrame on a website or in WebView on a mobile application. Shorten the survey URLs and also create private and public links with expiration date.
Take the survey questionnaire to your chatbot
Automatically convert survey questions to a conversation that can be executed by a chatbot and ask relevant questions to gather feedback. Use the power of these conversational surveys on messaging channels to boost survey response rate.
Use contextual feedback prompts on websites and apps
Analyze visitor behavior accurately on websites and apps. Let proactive prompts handle the rest by surfacing relevant feedback questions to the user.
Harness Sprinklr AI for predictive intelligence
Predict phrase-level sentiments on messages
Assess your messages across channels and types including chat, email and voice. Use Sprinklr AI to analyze phrases and understand customer sentiment based on parameters such as quality, behavior, resolution time, convenience and more.
Predict CSAT scores for ongoing conversations
Monitor conversations for a host of signals using AI and predict CSAT scores on ongoing conversations in real time. Use the predicted CSAT scores to set up alerts, escalation logic and analyze agent performance.
Predict escalations with real-time conversation analysis
Track and evaluate active conversations for critical signals — such as change in sentiment, CSAT, tone, intensity, intent and more — to predict potential escalations and act proactively.
Get CSAT reports that are truly insightful and actionable
Turn survey results into intuitive reports with ease
Create reports using the drag-and-drop report builder to monitor customer satisfaction across channels and languages from one place. Use flexible drill-down capabilities to isolate the root cause of a CSAT dip and determine the next steps with confidence.
Combine survey results with agent audit reports
Use manual or AI audit reports to augment online survey results and identify agent skill improvement opportunities through reliable NPS and CSAT scores.
Create visually stunning live presentations for large displays
Use Sprinklr Display to generate CSAT reports which can be presented on large displays and shared with executives. Get access to up-to-date data as the dashboards refresh automatically in real time.