Serve customers 2X faster with Sprinklr’s unified agent desktop
Sprinklr's fully customisable Agent Desktop uses AI to assist agents in real time with relevant information while providing a complete history of customer interactions across channels
Single screen view of all customer interactions
Handle multiple concurrent interactions across channels leveraging complete customer details and conversation history
Omni-channel interactions
Channel switching
Onboard new channels
Have consistent conversations across digital & voice
Unifying multiple channels on a single screen reduces Average Handle Time by upto 30%. Use Sprinklr’s omni-channel desktop to have concurrent conversations across any channel
Personalize the desktop for specialized workflows
Customize layout, Integrate external data in the form of configurable widgets or execute automated workflows
Customizable UI
Integrated Desktop
Mobile first
Create custom layouts using configurable widgets
Use drag and drop UI of Sprinklr Agent Desktop builder to create tailored desktop layouts for agents that match their workflows.
Increase First Contact Resolution rate using Agent assist
Use AI to augment your agents, resulting in decreased response times and increased customer satisfaction while adhering to your brand guidelines.
Guided Workflows
AI powered Agent Nudges
AI generated responses
Simplify complex repetitive tasks with process automation
Create automated business processes for agents to provide them with step-by-step guidance to ensure swift and consistent issue resolution.
Next-gen Platform for a Future Ready Contact Centre
