HomeSprinklr ServiceUnified Agent Desktop

UNIFIED AGENT CONSOLE

Reduce agent workload by over 50% with a unified agent desktop

Eliminate the mundane routine of switching 6-7 screens to resolve a case. Surface all relevant information and capabilities on a single tab.
Reduce agent workload by over 50% with a unified agent desktop

Single-screen view of all customer interactions

Handle multiple concurrent interactions effortlessly with quick access to conversation history and customer details — no matter the channel.

Ensure consistent conversations across digital and voice

Unify multiple channels on a single screen and reduce average handle time (AHT) by up to 30%. Use Sprinklr’s omnichannel desktop to have concurrent conversations across channels seamlessly.

Ensure consistent conversations across digital and voice

Gain complete context with the entire customer conversation history

Eliminate the need for customers to repeat themselves across channels using frictionless channel switching. Truly understand and retain case context via easy access to historical conversations.

Gain complete context with the entire customer conversation history

Add new channels quickly and future-proof your channel strategy

Actively help customers on channels they use by adding new ones almost instantly. Use existing omnichannel automations and AI and avoid rebuilding workflows every time you add a new channel.

Add new channels quickly and future-proof your channel strategy

Personalize agent desktop with specialized workflows

Leverage customizable layouts, integrate external systems in the form of configurable widgets and execute automated workflows.

Create custom layouts using configurable widgets

Use the drag-and-drop UI of Sprinklr’s Unified Agent Desktop builder to create tailored desktop layouts for agents that match their workflows.

Create custom layouts using configurable widgets

Consolidate multiple capabilities into a unified desktop view

Integrate external systems with APIs and embed them into your agent desktop using customizable widgets from the library — no coding required.

Consolidate multiple capabilities into a unified desktop view

Access the agent desktop from any device

Access Sprinklr's Unified Agent Desktop using a responsive web app that adapts to various screen sizes — and a mobile app that’s available for both Android and iOS devices.

Access the agent desktop from any device

Increase first contact resolution with AI-powered Agent Assist

Empower agents with AI to make customers happier by resolving their queries faster while adhering to your brand guidelines.

Simplify complex tasks with process automation

Automate agent workflows and let AI manage all routine tasks. Provide agents with end-to-end guidance to ensure faster issue resolution.

Simplify complex tasks with process automation

Provide real-time assistance to agents

Monitor active conversations and use AI to provide real-time assistance to agents — including course correction prompts, knowledge recommendations, next-best actions and sentiment/CSAT shift alerts.

Provide real-time assistance to agents

Provide real-time response suggestions to agents

Enable agents to respond to customers faster using AI-recommended responses. Use Sprinklr AI to review every response — and flag the non-compliant ones in real time to maintain quality of conversations.

Provide real-time response suggestions to agents