Serve customers 2X faster with Sprinklr’s unified agent desktop
Single screen view of all customer interactionsHandle multiple concurrent interactions across channels leveraging complete customer details and conversation history
Onboard new channels
Unifying multiple channels on a single screen reduces Average Handle Time by upto 30%. Use Sprinklr’s omni-channel desktop to have concurrent conversations across any channel
Personalize the desktop for specialized workflowsCustomize layout, Integrate external data in the form of configurable widgets or execute automated workflows
Use drag and drop UI of Sprinklr Agent Desktop builder to create tailored desktop layouts for agents that match their workflows.
Increase First Contact Resolution rate using Agent assistUse AI to augment your agents, resulting in decreased response times and increased customer satisfaction while adhering to your brand guidelines.
AI powered Agent Nudges
AI generated responses
Create automated business processes for agents to provide them with step-by-step guidance to ensure swift and consistent issue resolution.