Sprinklr ServiceAgent Console

Serve customers 2X faster with Sprinklr’s unified agent desktop

Sprinklr's fully customisable Agent Desktop uses AI to assist agents in real time with relevant information while providing a complete history of customer interactions across channels
Sprinklr Unified Agent Console

Single screen view of all customer interactions

Handle multiple concurrent interactions across channels leveraging complete customer details and conversation history

Omni-channel interactions

Channel switching

Onboard new channels

Have consistent conversations across digital & voice

Unifying multiple channels on a single screen reduces Average Handle Time by upto 30%. Use Sprinklr’s omni-channel desktop to have concurrent conversations across any channel

1.1 Agentdesktop F

Personalize the desktop for specialized workflows

Customize layout, Integrate external data in the form of configurable widgets or execute automated workflows

Customizable UI

Integrated Desktop

Mobile first

Create custom layouts using configurable widgets

Use drag and drop UI of Sprinklr Agent Desktop builder to create tailored desktop layouts for agents that match their workflows.

2.1 AC

Increase First Contact Resolution rate using Agent assist

Use AI to augment your agents, resulting in decreased response times and increased customer satisfaction while adhering to your brand guidelines.

Guided Workflows

AI powered Agent Nudges

AI generated responses

Simplify complex repetitive tasks with process automation

Create automated business processes for agents to provide them with step-by-step guidance to ensure swift and consistent issue resolution.

3.1 AC

Next-gen Platform for a Future Ready Contact Centre

Inbound VoiceInbound contact center
Outbound VoiceOutbound contact center
Omnichannel RoutingOmnichannel Routing
Conversational AI PlatformOmni-channel AI chatbots & voicebots
Conversational IVRIncoming call management and handling
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