AI-POWERED CUSTOMER SERVICE
Maximize productivity, minimize costs — all with an AI-powered CCaaS platform
Redefine customer service by consolidating your CX on a unified AI-powered CCaaS platform. Save costs by up to 30% by deflecting routine queries to self-serve channels and free up your agents' bandwidths for more complex issues.
The world’s leading brands trust Sprinklr
Reduce contact center costs by up to 33%
Unify your customer service on one platform and eliminate multiple point solutions. Improve contact center productivity and deliver frictionless customer experiences.
Digital-first
Unlock efficiency and drive sales with digital-first customer service experiences. Cut costs by deflecting calls to digital channels and enable customers to resolve issues by themselves with self-service solutions.
Channel-less
Go beyond omnichannel support. Get a single view of the customer across all channels. Drive a unified service experience by enabling seamless channel-switch without loss of context.
Industry-leading AI
Deploy unified AI models tailored to specific industries — and effortlessly scale them across use cases, channels and functions to enhance your contact center productivity.
Future-proof customer service with our all-in-one CCaaS platform
Redefine your contact center operations with AI at its core. Automate manual processes to improve agent productivity and delight customers at every touchpoint.
Effortlessly switch channels without losing context
Enable agents with a unified platform to ensure seamless conversations even as customers switch from one channel to another.
Inbound Voice
Simplify reaching out for assistance with hassle-free calls and empower your agents to provide unforgettable service.
Outbound Voice
Intelligently route omnichannel interactions to the right agent with the right expertise at the right time.
Social
Scale your customer service across 15+ social channels with a unified platform built to analyze millions of unstructured public conversations, trends and mentions with industry-leading channel coverage.
Live Chat
Deliver prompt customer service and increase sales with co-browsing and video commerce via live chat on your websites and mobile applications.
Community
Empower customers to engage, self-serve, collaborate and educate each other about your products and services.
Enable customers to seamlessly help themselves
Reduce service costs and eliminate long customer queues by providing delightful self-service experiences powered by AI.
Conversational AI
Drive sales, self-service and support with scalable Generative AI-powered bots that enable human-like conversations across all channels.
Conversational IVR
Automate routine and repetitive tasks with conversational AI-powered voice bots and deflect complex issues to live agents.
Knowledge Base
Empower your customers with the most relevant content across search engines, websites, apps and bots to drive seamless self-service experiences.
Guided Workflows
Effortlessly design and set up workflows across your conversational bots, live chat and agent desktop.
Enhance agent productivity and happiness
Employ AI to facilitate agent enablement and automate workflows to ensure your agents are happy and productive.
Agent Assist
Leverage AI to guide agents with personalized smart responses, valuable information from the knowledge base, post-call workflows and upsell and cross-sell opportunities to boost agent productivity.
Unified Agent Desktop
Give agents a 360° view of every customer profile, full context of the issue and access to the knowledge base — all in one screen. Improve agent experience and enable them to resolve customer queries faster.
Omnichannel Routing
Leverage AI to set up skill-based routing flows and rules that leverage data, service context and customer intent to ensure quick and accurate resolutions.
Knowledge Base for Agents
Provide agents with ready-to-use answers and AI-powered search and recommendations to improve first contact resolutions significantly.
Guided Workflows
Effortlessly design and set up workflows across your conversational bots, live chat and agent desktop.
Gain insights and plan efficiently
Gather insights from customer interactions and social media discussions. Use them to enhance your product capabilities, boost efficiency and improve your CX.
Quality Management
Leverage AI-powered automation to get a complete and objective view into agent call handling, quality and compliance — and drive agent performance with personalized coaching.
Conversational Analytics
Use AI to gain the deepest insights on 100% of customer conversations across all channels to improve customer experience and drive growth and transformation.
Reporting and Analytics
Gain actionable insights from billions of data points across 30+ channels and share these insights seamlessly with other functions of your brand using custom reports and dashboards.
Surveys
Use Sprinklr’s omnichannel surveys to gather customer feedback across channels and fill in the missing gaps with AI-powered CSAT predictions.
Workforce Management
Ensure efficient contact center planning with accurate forecasting and scheduling to improve agent utilization rate.
Service Command Center
Get real-time visibility of contact center performance with Sprinklr’s Service Command Center.
Enterprises deliver exceptional experiences with Sprinklr Service
Eliminate point solutions
The world’s 4th largest bank unified 17 systems into one platform with Sprinklr Service, reducing total cost of ownership (TCO) by 50%.
Enable channel-less experiences
A leading global electronic devices conglomerate improved revenue and increased CSAT by 88%, bringing over 2,000 agents in 45 countries and 700+ online sales executives in 85 countries onto a single platform.
Uncover actionable product insights
The world’s leading computer manufacturer identified 6,000+ product issues in real time through an in-depth analysis of 53M mentions from 300M sources in 16 languages.
Improve scalability and efficiency
A popular brand in the consumer electronics industry successfully handled 2.4M phone calls without any human intervention with Sprinklr Service.
Why the most iconic brands chose Sprinklr.
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”
Bianca Löwemann
Senior Innovation Manager, Deutsche Telekom
How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
How Uber achieves industry-leading SLA and response times
"Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed."
33%
reduction in first response time
John Marston
Global Head of Social Media Care, External Tools and Systems Administration
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”
Bianca Löwemann
Senior Innovation Manager, Deutsche Telekom
How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
Frequently asked questions
Sprinklr Service is an enterprise-scale, digital-first customer service solution offering -
- Broadest channel coverage: Brings conversations from across 30+ channels and data sources (digital, social, and voice) on a single platform. Drives a unified service experience by eliminating data chaos and functional siloes.
- 360° customer view: Maintains complete context and comprehensive customer profile even when customers jump channels. This empowers teams to pick up customer conversations from where they left off.
- 90%+ AI accuracy: Combines the power of proprietary AI + generative AI into a unified AI model that is used to train all service use cases across all channels and capabilities. This “one AI brain to train” yields 90% accuracy.
- Actionable, scalable insights: Analyzes 100% of customer conversations and social media interactions to give actionable insights. Scale the insights across your contact center to drive business growth and transformation.
Enterprises trust Sprinklr since it:
- Brings all channels, operations, and teams together driving tangible business gains
- Enables deeply personalized interactions and seamless transitions across channels
- Yields industry-best AI accuracy across all use cases, channels and capabilities
- Drives scalability by allowing quick addition of new channels and capabilities
Moreover, Sprinklr enjoys the trust of leading market analysts like IDC MarketScape that have named us as a “Leading CCaaS player in 2024” in its vendor evaluation.
Sprinklr’s transformative customer service approach rests on 3 pillars:
- Best care is no care. Anticipate customer issues and fix them proactively.
- Next best care is when customers can help themselves. Empower customers with frictionless self-serve tools (such as knowledge base, chatbots, community, etc.) so they can solve issues independently.
- The final level of care is when agents are empowered to solve cases in the first interaction. Arm agents with AI-powered productivity boosters like agent assist and unified agent desktop.
Ready to deliver happier customer experience?
Contact us today for a personalized business proposal.