Empower customers to resolve issues by themselves
Empower your bots with a knowledge base
Integrate conversational bots into your knowledge base to access and learn from your content — and easily resolve standard customer queries while also clearing your ticket queue.
Optimize knowledge base articles for search engines
Increase article discoverability with Sprinklr’s Knowledge Base. It automatically adds structured data in the form of schema to ensure your pages are search engine optimized.
Create and manage content localization
Add localized and translated copies of knowledge base articles easily. Switch languages seamlessly for agents and customers based on context with Sprinklr’s intuitive interface.
Maximize agent productivity with an internal knowledge base
Instantly surface relevant articles with AI+
Equip your agents with generative AI-powered content recommendations from Smart Comprehend that align with customer intent and conversational context.
Share relevant information with customers
Enable your agents to efficiently share article URLs or copy specific text blocks from articles, helping customers with fast and accurate resolution.
Reduce agent onboarding time with relevant articles
Get agents up to speed quickly with step-by-step guidance and relevant information from multiple systems.
Improve your knowledge base with actionable insights
Gain insights on your content performance
Create consolidated reports across different channels easily with Sprinklr’s unified platform to analyze performance and spot improvement opportunities.
Drive continuous improvement
Leverage agent feedback on suggested knowledge base articles to determine the most helpful ones and enhance future suggestions.
Incorporate customer feedback
Consider valuable customer feedback on articles to improve the quality of your knowledge base articles.