Sprinklr ServiceWorkforce Management

Cut down administrative workload by 30% with Sprinklr’s AI powered Workforce Management

Leverage our AI-driven technology that understands your historical data and service targets to make accurate predictions of your workforce needs and improve efficiencies.
Workforce Management Dashboard

Save Time with Automated Accurate Predictions

Improve accuracy for each communication channel with AI-powered forecasting and planning engine


Capacity Planning

Staffing Simulation

Use the AI model that best fits your business

Predict future case volumes, handling times and SLAs accurately across all channels based on historical data with added flexibility to model events as adjustments


Facilitate easy Employee Engagement

Auto-generate Omnichannel Schedules optimized to meet your service level targets.

Automate Scheduling

Omni-channel Scheduling

Compliance & Employee wellbeing

Improve schedule quality with AI

Reduce workload by automating shifts and shift activities for all locations with added flexibility of bulk edits, shift-swapping and shift-bidding.


Elevate your leave management process with ease

Automate approval workflows, validate SLA impact and improve efficiency from comprehensive reports and actionable alerts

Time Off Management

Approval Automation

Reports and Alerts

Keep it simple with easy time off request submission and approvals

Clear visibility and easy leave application process, ensuring accurate tracking with leave reports.

Time Off Management

Next-gen Platform for a Future Ready Contact Centre

Inbound VoiceInbound contact center
Outbound VoiceOutbound contact center
Omnichannel RoutingOmnichannel Routing
Quality ManagementUncover actionable insights with Sprinklr’s AI-powered quality management
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