Sprinklr ServiceWorkforce Management
Cut down administrative workload by 30% with Sprinklr’s AI powered Workforce ManagementLeverage our AI-driven technology that understands your historical data and service targets to make accurate predictions of your workforce needs and improve efficiencies.
Save Time with Automated Accurate PredictionsImprove accuracy for each communication channel with AI-powered forecasting and planning engine
Use the AI model that best fits your business
Predict future case volumes, handling times and SLAs accurately across all channels based on historical data with added flexibility to model events as adjustments
Facilitate easy Employee EngagementAuto-generate Omnichannel Schedules optimized to meet your service level targets.
Compliance & Employee wellbeing
Improve schedule quality with AI
Reduce workload by automating shifts and shift activities for all locations with added flexibility of bulk edits, shift-swapping and shift-bidding.
Elevate your leave management process with easeAutomate approval workflows, validate SLA impact and improve efficiency from comprehensive reports and actionable alerts
Time Off Management
Reports and Alerts
Keep it simple with easy time off request submission and approvals
Clear visibility and easy leave application process, ensuring accurate tracking with leave reports.