Sprinklr ServiceAgent Assist
Solve customer queries 50% faster with Sprinklr’s AI-powered Agent Assist
Redefine agent experience by automating routine tasks and providing AI powered assistance in real time

Increase First Contact Resolution with Real Time AI Guidance
Empower agents with real time next best actions and contextual recommendations to elevate customer experienceNext Best Actions
Offer Guidance at Each Step of the Conversation
Leverage real time nudges and reduce average handling time, increase upsell and manage promises effectively
Contextual Recommendation
Handle Customer Queries by Surfacing Relevant Information
Recommend similar past cases, relevant knowledge base articles and guided workflows based on the conversation context
Alert Supervisor
Detect Potential Escalations & Notify Supervisors
Alert the supervisor on potential escalation, CSAT drop with the ability to barge-in or whisper to the agent
Uncover Customer Happiness
Analyse CSAT and Customer Sentiment Live
Monitor the customer CSAT and sentiment in real time to manage customer conversation effectively
Reduce Handle Time by Automating Routine Agent Tasks
Improve productivity through automation freeing agents to solve complex customer queriesGuided Workflows
Automate business processes to drive faster resolution

Call Summarisation
Eliminate the need to take notes during a customer conversation

After Call Works
Free your agents up from manual post call tasks

Ensure Prompt Customer Service While Staying Compliant
Use AI-generated smart responses to respond to customers faster while ensuring compliance with your brand regulationsCanned Responses
Smart Responses
Compliance Management
Deliver on-brand quick answers to routine questions![Canned Responses]()
Pre-define brand compliant responses to routine customer inquiries and provide faster resolutions

Next-gen Platform for a future ready contact centre
Inbound VoiceInbound contact center
Outbound VoiceOutbound contact center
Agent ConsoleAgent Console
Omnichannel RoutingOmnichannel Routing
Conversational AnalyticsReal-time actionable insights over 100% conversations
Quality ManagementUncover actionable insights with Sprinklr’s AI-powered quality management
Conversational AI PlatformOmni-channel AI chatbots & voicebots