Sprinklr ServiceAgent Assist

Solve customer queries 50% faster with Sprinklr’s AI-powered Agent Assist

Redefine agent experience by automating routine tasks and providing AI powered assistance in real time
Sprinklr Agent Assist Dashboard

Increase First Contact Resolution with Real Time AI Guidance

Empower agents with real time next best actions and contextual recommendations to elevate customer experience

Next Best Actions

Offer Guidance at Each Step of the Conversation

Leverage real time nudges and reduce average handling time, increase upsell and manage promises effectively
Next Best Actions

Contextual Recommendation

Handle Customer Queries by Surfacing Relevant Information

Recommend similar past cases, relevant knowledge base articles and guided workflows based on the conversation context
Contextual Recommendations

Alert Supervisor

Detect Potential Escalations & Notify Supervisors

Alert the supervisor on potential escalation, CSAT drop with the ability to barge-in or whisper to the agent
Alert Supervisor

Uncover Customer Happiness

Analyse CSAT and Customer Sentiment Live

Monitor the customer CSAT and sentiment in real time to manage customer conversation effectively
Uncover Customer Happiness

Reduce Handle Time by Automating Routine Agent Tasks

Improve productivity through automation freeing agents to solve complex customer queries

Guided Workflows

Automate business processes to drive faster resolution

Guided Workflows
Create step by step guide for agents to ensure query resolution with the ability to fetch and update records in real time

Call Summarisation

Eliminate the need to take notes during a customer conversation

Call Summarisation
Sprinklr AI generates a summary of the conversation enabling the agent to focus solely on the customer during a live conversation

After Call Works

Free your agents up from manual post call tasks

After Call Works
Sprinklr AI automatically detects and prefils disposition of the conversation freeing up valuable agent time

Ensure Prompt Customer Service While Staying Compliant

Use AI-generated smart responses to respond to customers faster while ensuring compliance with your brand regulations

Canned Responses

Smart Responses

Compliance Management

Deliver on-brand quick answers to routine questions

Pre-define brand compliant responses to routine customer inquiries and provide faster resolutions

Canned Responses

Next-gen Platform for a future ready contact centre

Inbound VoiceInbound contact center
Outbound VoiceOutbound contact center
Agent ConsoleAgent Console
Omnichannel RoutingOmnichannel Routing
Conversational AnalyticsReal-time actionable insights over 100% conversations
Quality ManagementUncover actionable insights with Sprinklr’s AI-powered quality management
Conversational AI PlatformOmni-channel AI chatbots & voicebots
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