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SERVICE COMMAND CENTER

Experience data visualizations like never before

Get real-time visibility of contact center performance and CX levers with Sprinklr’s Service Command Center.

Leverage purpose-built, on-brand displays for real-time contact center monitoring

Unify reporting for a single source of truth

Get a real-time unified view of voice, digital, social as well as first-party and third-party data from 30+ sources.

Improve responsiveness with prompt visual cues

Transform insights into high-impact visualizations with custom, on-brand layouts.

Enable live monitoring with real-time data sync

Empower supervisors and managers with live data to gain real-time insights on traffic, agent availability, alerts on sudden anomalies and more.

WHY SPRINKLR

The power of our unified platform

Now your contact center intelligence will be real-time, holistic, precise and clearly tied to business outcomes.

Drive governance with secure access management

Establish governance and ensure security with user IP restrictions, Google OAuth and a password-protected Sprinklr login.

Multi-device operability

Experience a command center with displays compatible with all devices – desktop, mobile, tab, laptop or a display wall.

Remote lens for drilldowns and interactions

Unlock interactive reporting capabilities by seamlessly navigating the command center with a virtual remote on mobile or tablet devices.

Real-time crisis alerts for supervisors

Continuously monitor critical trend shifts that are relevant to your operations and social data with a scrolling "tickr.” Get alert summaries with real-time notification pop-ups.

Off-the-shelf integrations

Make use of over 50 out-of-the-box integrations to ingest customer and contact center data into the Sprinklr platform and obtain a complete view of interactions at all customer touchpoints.