Sprinklr ServiceQuality Management

Uncover actionable insights with Sprinklr’s AI-powered Quality Management

Evaluate 100% of your customer conversations. Uncover real-time agent performance and compliance-related insights to deliver contextual, constructive feedback.
Sprinklr Quality Management Dashboard

Identify opportunities to upskill your agents with AI insights

Better understand when your agents are doing well and when you can offer targeted coaching tips — with full visibility into quality scores, compliance misses and key insights for each individual agent.

AI Scoring Parameters

Agent-wise Score Breakdown

Live Coaching Sessions

Rate agent performance with automated scoring

Score 100% of your daily conversations on 30+ quality and compliance parameters such as opening/closing quality, intro, active listening, empathy and more — with the power of Sprinklr AI.

AI Scoring

Reduce operational costs with AI-assisted quality assurance

Combine the power of artificial intelligence and human oversight on Sprinklr’s AI-powered platform and upgrade your quality management process to meet specific business and team needs.

Automated Sampling

Eliminate guesswork in sampling with AI assistance

Automated Sampling
Sample cases based on desired AI-driven rules to never miss any red flags and give priority to the most important cases.

Customized Audit Forms

Customize audit forms per your unique needs

Customize QA forms for accurate assessments of specific teams and business lines.
Tweak your manual evaluation forms as required to increase evaluation accuracy and at the same time adapt to any business need.

Calibration And Dispute

Improve evaluations with effective audit calibration

Caliberation and Dispute
Calibrate your audits to align quality managers and empower your agents to dispute manual quality evaluations and reporting capabilities.

Evaluate conversations 5x faster with unified case analytics

Save time to focus on more meaningful work by bringing together AI-based scoring, real-time voice call transcripts, key moments’ timelines and more into a single, easy-to-scan window.

360-degree View

Accurate Speech Transcription

Real-time Insights

Get a 360° view of all customer conversations

View all important information about a conversation at a glance on Sprinklr’s simple and intuitive case analytics interface.

360 Degree View during Manual Audit

Trusted by the world’s biggest brands

cDiscount brand
Increase in CSAT score by 15%

"We want our customers to feel heard and supported. Sprinklr provides us with a unique platform that allows us to improve each customer experience while giving our agents the opportunity to become top performers."

Louis Brun-NeyDirector of Customer ServicesCdiscount

Next-gen platform for a future-ready contact center

Quality ManagementUncover actionable insights with Sprinklr’s AI-powered quality management
Agent AssistAgent Assist
Conversational AI PlatformOmni-channel AI chatbots & voicebots
Analytics and ReportingReporting
Inbound VoiceInbound contact center
Outbound VoiceOutbound contact center
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