Sprinklr ServiceConversational IVR
Solve more than 70% of the calls with AI-powered Conversational IVRDeliver powerful conversational IVR experience with intelligent voice bots that enable intuitive self-service for customers and intelligent routing to agents.
Enhance caller experience with personalized IVR journeysEnable effortless customer journeys with voice assistants on Sprinklr Service
Leverage robust integrationsKnow your customer beforehand using deep integration with internal systems and provide context-rich responses for a highly personalized experience
Significantly reduce the abandon rate by using smart automationsOptimize contact center performance leveraging intelligent virtual assistants on Sprinklr Service
Leverage auto-callbacksAutomatically schedule callbacks to customers you lose during the IVR journey, taking full control of when you choose to reconnect.
Improve customer satisfaction by optimizing flows with IVR reportingDemystify customer conversations and enable customers to self-serve or deflect to their preferred channel on Sprinklr Service
Analyze trends and improve your IVR journeysUnderstand the most and least popular IVR options - broken down by demographics, locations, etc with end-to-end reporting and use the insights to optimize your IVR flows.
Next-gen Platform for a Future Ready Contact Centre
Inbound VoiceInbound contact center
Outbound VoiceOutbound contact center
Conversational AIOmni-channel AI chatbots & voicebots
Agent ConsoleAgent Console
Omnichannel RoutingOmnichannel Routing
Supervisor ConsoleTeam management and monitoring tool
Conversational AnalyticsReal-time actionable insights over 100% conversations
Agent AssistAgent Assist
Quality ManagementImprove agent efficiency with AI-powered Quality Management