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Sprinklr ServiceConversational IVR

Solve more than 70% of the calls with AI-powered Conversational IVR

Deliver powerful conversational IVR experience with intelligent voice bots that enable intuitive self-service for customers and intelligent routing to agents.
Conversational IVR Summary Dashboard

Enhance caller experience with personalized IVR journeys

Enable effortless customer journeys with voice assistants on Sprinklr Service

Contextual Interactions

Accurate Routing

Resume Journeys

Leverage robust integrationsKnow your customer beforehand using deep integration with internal systems and provide context-rich responses for a highly personalized experience
1.1 IVR_F

Significantly reduce the abandon rate by using smart automations

Optimize contact center performance leveraging intelligent virtual assistants on Sprinklr Service

Smart Callbacks

Digital Deflection

Outbound Campaigns

Leverage auto-callbacksAutomatically schedule callbacks to customers you lose during the IVR journey, taking full control of when you choose to reconnect.
2.1 IVR last

Improve customer satisfaction by optimizing flows with IVR reporting

Demystify customer conversations and enable customers to self-serve or deflect to their preferred channel on Sprinklr Service

Journey Optimization

Unified Experience

Lead Insights

Analyze trends and improve your IVR journeysUnderstand the most and least popular IVR options - broken down by demographics, locations, etc with end-to-end reporting and use the insights to optimize your IVR flows.
3.1 IVR Analyze Trend and improve your IVR journey

Next-gen Platform for a Future Ready Contact Centre

Inbound VoiceInbound contact center
Outbound VoiceOutbound contact center
Conversational AIOmni-channel AI chatbots & voicebots
Agent ConsoleAgent Console
Omnichannel RoutingOmnichannel Routing
Supervisor ConsoleTeam management and monitoring tool
Conversational AnalyticsReal-time actionable insights over 100% conversations
Agent AssistAgent Assist
Quality ManagementImprove agent efficiency with AI-powered Quality Management


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