Solve more than 70% of the calls with AI-powered Conversational IVR
Deliver powerful conversational IVR experience with intelligent voice bots that enable intuitive self-service for customers and intelligent routing to agents.
Enhance caller experience with personalized IVR journeys
Enable effortless customer journeys with voice assistants on Sprinklr Service
Contextual Interactions
Accurate Routing
Resume Journeys
Leverage robust integrations
Know your customer beforehand using deep integration with internal systems and provide context-rich responses for a highly personalized experience
Significantly reduce the abandon rate by using smart automations
Optimize contact center performance leveraging intelligent virtual assistants on Sprinklr Service
Smart Callbacks
Digital Deflection
Outbound Campaigns
Leverage auto-callbacks
Automatically schedule callbacks to customers you lose during the IVR journey, taking full control of when you choose to reconnect.
Improve customer satisfaction by optimizing flows with IVR reporting
Demystify customer conversations and enable customers to self-serve or deflect to their preferred channel on Sprinklr Service
Journey Optimization
Unified Experience
Lead Insights
Analyze trends and improve your IVR journeys
Understand the most and least popular IVR options - broken down by demographics, locations, etc with end-to-end reporting and use the insights to optimize your IVR flows.
Next-gen Platform for a Future Ready Contact Centre
