Solve more than 70% of the calls with AI-powered Conversational IVR
Enhance caller experience with personalized IVR journeysEnable effortless customer journeys with voice assistants on Sprinklr Service
Know your customer beforehand using deep integration with internal systems and provide context-rich responses for a highly personalized experience
Significantly reduce the abandon rate by using smart automationsOptimize contact center performance leveraging intelligent virtual assistants on Sprinklr Service
Automatically schedule callbacks to customers you lose during the IVR journey, taking full control of when you choose to reconnect.
Improve customer satisfaction by optimizing flows with IVR reportingDemystify customer conversations and enable customers to self-serve or deflect to their preferred channel on Sprinklr Service
Understand the most and least popular IVR options - broken down by demographics, locations, etc with end-to-end reporting and use the insights to optimize your IVR flows.