CONVERSATIONAL IVR SOFTWARE
Reduce costs by deflecting up to 70% of customer calls with AI-powered Conversational IVRDeliver powerful conversational IVR experiences with intelligent voice bots that ensure intuitive self-service for customers and efficient routing to agents.
Elevate caller experiences with personalized IVR journeys
Leverage robust integrations
Provide context-rich responses for a highly personalized experience using deep integration with internal systems.
Route calls to the right agent
Segregate and prioritize every call based on context and intent. Automatically route calls to the best-suited agent with the right subject matter expertise for better and faster resolution.
Eliminate repeats and deliver exceptional experiences
Maintain a complete record of customer context. Use this intel to restart your conversation journeys with confidence and ensure that your customers don’t have to repeat themselves.
Employ smart automations to reduce call abandonment rates
Automatically schedule callbacks to customers you lose during the IVR journey and take full control of when you choose to reconnect.
Deflect seamlessly for faster resolution
Redirect customers from voice to digital channels with ease to reduce their wait times and provide instant resolution.
Restart conversations with automated dialers
Reconnect abandoned calls with the relevant agents automatically.
Optimize IVR flows and lead tracking to improve customer satisfaction
Analyze trends and improve your IVR journeys
Segregate your IVR options using parameters such as demographics, locations, etc., to identify the least and most popular ones. Complement these insights with end-to-end reporting to optimize your IVR flows.
Provide self-serve and omnichannel experiences
Redirect customers to their preferred channels effortlessly. Provide easy access to all the relevant resources for self-service to enable quicker and efficient resolutions.
Identify potential leads with precision
Enable agents to acquire new customers by identifying and tracking potential leads accurately. Make complete use of Outbound Voice for effective campaign reporting and management.