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CONVERSATIONAL IVR SOFTWARE

Reduce costs by deflecting up to 70% of customer calls with AI-powered Conversational IVR

Deliver powerful conversational IVR experiences with intelligent voice bots that ensure intuitive self-service for customers and efficient routing to agents.
Handle up to 70% of customer calls with AI-powered Conversational IVR

Elevate caller experiences with personalized IVR journeys

Enable effortless customer journeys with AI-powered voice assistants on Sprinklr Service.

Leverage robust integrations 

Provide context-rich responses for a highly personalized experience using deep integration with internal systems.

Leverage robust integrations 

Route calls to the right agent

Segregate and prioritize every call based on context and intent. Automatically route calls to the best-suited agent with the right subject matter expertise for better and faster resolution.

Route calls to the right agent

Eliminate repeats and deliver exceptional experiences 

Maintain a complete record of customer context. Use this intel to restart your conversation journeys with confidence and ensure that your customers don’t have to repeat themselves.

Eliminate repeats and deliver exceptional experiences 

Employ smart automations to reduce call abandonment rates

Increase containment and serve more customers at a lower cost by capitalizing intelligent virtual assistants on Sprinklr Service.

Leverage auto-callbacks 

Automatically schedule callbacks to customers you lose during the IVR journey and take full control of when you choose to reconnect.

Leverage auto-callbacks 

Deflect seamlessly for faster resolution

Redirect customers from voice to digital channels with ease to reduce their wait times and provide instant resolution.

Deflect with ease for faster resolution 

Restart conversations with automated dialers

Reconnect abandoned calls with the relevant agents automatically. 

Don’t miss out on any interaction 

Optimize IVR flows and lead tracking to improve customer satisfaction

Demystify customer conversations and improve IVR flows with insights, trend analysis and deflections.

Analyze trends and improve your IVR journeys 

Segregate your IVR options using parameters such as demographics, locations, etc., to identify the least and most popular ones. Complement these insights with end-to-end reporting to optimize your IVR flows.

Analyze trends and improve your IVR journeys 

Provide self-serve and omnichannel experiences 

Redirect customers to their preferred channels effortlessly. Provide easy access to all the relevant resources for self-service to enable quicker and efficient resolutions. 

Provide self-serve and omnichannel experiences 

Identify potential leads with precision

Enable agents to acquire new customers by identifying and tracking potential leads accurately. Make complete use of Outbound Voice for effective campaign reporting and management.

Identify potential leads with precision

Sprinklr resources

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GUIDE
What is Interactive Voice Response (IVR)
Learn about interactive voice response (IVR) technology and how to use IVR system to delight customers with quick, zero-touch responses.
Learn more