Sprinklr ServiceAnalytics and Reporting

Get actionable insights from data points to empower your contact center

Empower your teams to make faster and smarter decisions with actionable insights from billions of data points across 30+ channels.
Reporting Hero

Facilitate Continuous Improvement with real-time insights

Drive positive business outcomes by visualizing customer journeys and monitoring agent activities in real-time

Customer Journey

Real-time Monitoring

Actionable Dashboards

Enhance customer experience with journey tracking

Monitor end-to-end customer journey and analyze customer interaction data using multi level drill-downs.

1.1 RA

Transform your Contact Center as the Strategic Differentiator for your Brand

Gain a single source of truth with real-time AI powered conversational analytics across agent quality scores, products, processes, and performance.

Conversational Insights

Quality Automation

Agent Coaching

Access intelligence on 100% of Conversations

Gain real time insights on important moments in customer conversations using AI-driven sentiment analysis and manage escalations effectively.

2.1 RA

Gain intelligence across the board

Obtain actionable insights with persona based comprehensive out-of-the-box reports and drive business-critical decisions

Agent View

Supervisor View

Floor View

Visualize daily performance

Enable agents to view their daily performance, hygiene parameters and keep track of their targets.

3.1 RA

Stay in complete control of the data and visualizations

Save time with easy to comprehend data visualization & secure your data by managing user access and permissions to the dashboard.

DIY Dashboards

On-demand dashboards

Data Integrity

Be in charge of all data visualizations

Customize dashboards with a ready to use widget library and from exhaustive list of 5000+ metrics like changing colors, layouts and adding annotations

4.1 RA

Next-gen Platform for a Future Ready Contact Centre

Inbound VoiceInbound contact center
Outbound VoiceOutbound contact center
Conversational AI PlatformOmni-channel AI chatbots & voicebots
Conversational AnalyticsReal-time actionable insights over 100% conversations
Quality ManagementUncover actionable insights with Sprinklr’s AI-powered quality management
  • Supplier Code of Conduct
  • Privacy
  • Legal
  • Do Not Sell or Share My Info
  • Cookie Preferences
  • Modern Slavery Statement
  • Index Egalité
  • Terms