Sprinklr ServiceAnalytics and Reporting
Get actionable insights from data points to empower your contact center
Empower your teams to make faster and smarter decisions with actionable insights from billions of data points across 30+ channels.
Facilitate Continuous Improvement with real-time insights
Drive positive business outcomes by visualizing customer journeys and monitoring agent activities in real-timeCustomer Journey
Real-time Monitoring
Actionable Dashboards
Enhance customer experience with journey tracking![1.1 RA]()
Monitor end-to-end customer journey and analyze customer interaction data using multi level drill-downs.
Transform your Contact Center as the Strategic Differentiator for your Brand
Gain a single source of truth with real-time AI powered conversational analytics across agent quality scores, products, processes, and performance.Conversational Insights
Quality Automation
Agent Coaching
Access intelligence on 100% of Conversations![2.1 RA]()
Gain real time insights on important moments in customer conversations using AI-driven sentiment analysis and manage escalations effectively.
Gain intelligence across the board
Obtain actionable insights with persona based comprehensive out-of-the-box reports and drive business-critical decisionsAgent View
Supervisor View
Floor View
Visualize daily performance![3.1 RA]()
Enable agents to view their daily performance, hygiene parameters and keep track of their targets.
Stay in complete control of the data and visualizations
Save time with easy to comprehend data visualization & secure your data by managing user access and permissions to the dashboard.DIY Dashboards
On-demand dashboards
Data Integrity
Be in charge of all data visualizations![4.1 RA]()
Customize dashboards with a ready to use widget library and from exhaustive list of 5000+ metrics like changing colors, layouts and adding annotations
Next-gen Platform for a Future Ready Contact Centre
Inbound VoiceInbound contact center
Outbound VoiceOutbound contact center
Conversational AI PlatformOmni-channel AI chatbots & voicebots
Conversational AnalyticsReal-time actionable insights over 100% conversations
Quality ManagementUncover actionable insights with Sprinklr’s AI-powered quality management