Sprinklr ServiceAnalytics and Reporting
Get actionable insights from data points to empower your contact centerEmpower your teams to make faster and smarter decisions with actionable insights from billions of data points across 30+ channels.
Facilitate Continuous Improvement with real-time insightsDrive positive business outcomes by visualizing customer journeys and monitoring agent activities in real-time
Enhance customer experience with journey tracking
Monitor end-to-end customer journey and analyze customer interaction data using multi level drill-downs.
Transform your Contact Center as the Strategic Differentiator for your BrandGain a single source of truth with real-time AI powered conversational analytics across agent quality scores, products, processes, and performance.
Access intelligence on 100% of Conversations
Gain real time insights on important moments in customer conversations using AI-driven sentiment analysis and manage escalations effectively.
Gain intelligence across the boardObtain actionable insights with persona based comprehensive out-of-the-box reports and drive business-critical decisions
Visualize daily performance
Enable agents to view their daily performance, hygiene parameters and keep track of their targets.
Stay in complete control of the data and visualizationsSave time with easy to comprehend data visualization & secure your data by managing user access and permissions to the dashboard.
Be in charge of all data visualizations
Customize dashboards with a ready to use widget library and from exhaustive list of 5000+ metrics like changing colors, layouts and adding annotations