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CX Connect Amsterdam

The Brilliance of
Generative AI in
Customer Service

CX Connect — a burst of experience, code and colour.

8th June I 13:00-17:30 CEST
Kanteen25, Amsterdam

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AI for Legendary Customer Experience

With record high contact volumes — an exponential increase made possible by the growing number of channels, often managed by a host of point solutions — contact centre leaders are caught between solving for efficiency and delivering legendary CX.  

Well, AI is changing the game. From boosting your customer satisfaction and reducing the workload for your team, to fully leveraging customer service automation to compliment human interactions, you have the opportunity to take your customer service to the next level. Unlock the possibilities for more automation of remote work, better human-machine collaboration, and better insights for truly human-led decision-making all on a single, easy to use, unified platform. 

Decode the Magic of Generative AI Together

Join the conversation with Signify, Pegamento, Sprinklr and bright6 to uncover how you can evolve from legacy to legendary CX. 

Alongside 50+ brilliant minds from the customer service and CX industry, expect punchy, actionable conversations and inspiration to elevate your CX for today - all this and so much more over finger-licking bites and afternoon cocktails on the terrace.

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Meet the brilliant minds amongst you

Luite Van Zelst

Director Customer Service,

Eveline Erkelens

Eveline Erkelens
Customer Service Transformation Coach

Josh Kanagy

SVP, Sprinklr Service,

Rob Roode

Co-founder & R&D Director,

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01:00 pm - 01:45 pm

Arrival, drinks and tuck into lunch

01:45 pm - 01:50 pm

Welcome by Sprinklr

01:50 pm - 02:10 pm

Josh Kanagy, SVP Global Enterprise, Sprinklr: From legacy to legendary customer service - why AI powered transformation is your big bet

02:10 pm - 02:30 pm

Luite Van Zelst, Director Customer Service, Signify

02:30 pm - 02:50 pm

Break ☕️

02:50 pm - 03:20 pm

 Fireside Chat with Rob Roode, Co-founder & Director, Pegamento

03:20 pm - 03:40 pm

Unlock the future: How to future proof your Customer Support Organisation
Eveline Erkelens, Customer Service Transformation Coach, Bright6

03:40 pm - 05:30 pm

Networking, more nibbles and cocktails  🥂

05:30 pm - 05:30 pm

Event Ends

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Attendance is completely free. The event is complimentary from Sprinklr.

Have a question?

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experience experts, please contact us below.

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