Sprinklr Service is an AI-powered customer service platform that unifies customer queries from all traditional and modern support channels — like voice, digital and social media. This ensures your customers receive consistent and efficient customer service, no matter how they reach out.  

Additionally, as an end-to-end Contact Center as a Service (CCaaS) platform, Sprinklr Service can reduce contact center costs by up to 33% and future-proof your operations. With AI at its core, it automates manual processes, boosts agent productivity and delights customers at every touchpoint.  

Sprinklr Service enhances customer service by offering key benefits like: 

• Enhancing customer experience (CX): Delivering seamless, omnichannel customer interactions that improve satisfaction and loyalty. 
• Enabling omnichannel interactions: Ensuring consistent and efficient communication across 30+ channels, including website, live chat, social media, phone and email. 
• Reducing service costs: Utilizing AI, automation, and channel unification to lower contact center costs by 33%. 
• Providing future-proof solutions: Leveraging cutting-edge technologies like generative AI and conversational IVR to stay ahead of the curve. 
• Generating actionable insights: Using AI-driven insights and reports to unlock growth and operational excellence. 
• Scaling with ease: Offering cloud-hosting and out-of-the-box AI models to scale up with minimal downtime or disruption. 

Yes, Sprinklr Service comes with built-in AI capabilities, including generative AI. Some of them are: 

• Agent assist: Gives agents knowledge assistance, response assistance, next best action recommendations and post-call work automation. 
• Generative-AI powered conversational AI: Powers chatbots and virtual agents for 24/7 support with tone moderation and personal touch. 
• Smart routing: Uses AI to route inquiries to the best-suited agent for more first contact resolutions. 
• Quality management: Analyzes 100% of interactions to improve service quality and agent performance. 
• AI-powered automation: Automates tasks like message tagging and classification, call routing and converts routine customer queries into guided workflows your agents can follow. 

Any business that aims to enhance its customer service delivery, customer satisfaction and brand reputation can benefit from using Sprinklr. However, there are specific scenarios where Sprinklr can add immediate value, such as when you: 

• Need to control customer service costs 
• Need to unify multiple communication channels 
• Need improved agent productivity 
• Desire future-proof solutions 
• Need to ensure compliance and data security 

If you have similar business needs, let’s discuss how Sprinklr Service can revolutionize your customer service operations. Hit us for a personalized demo today. 

Sprinklr Service offers several unique capabilities that distinguish it from other Contact Center as a Service (CCaaS) providers:  

• Channel-less architecture: Seamlessly integrates voice, digital and social channels maintaining a single case and customer context across all touchpoints. 
• Unified, simple-to-use, generative-AI powered platform: Uses unified AI, data and generative AI to enhance the user experience and reduce costs. 
• Configurable, scalable reporting: Provides customizable and scalable reporting on user-friendly dashboards. 
• Customizable agent desktop: Provides a unified console with guided workflows, a 360-degree customer view and real-time assistance 
• OOTB integrations: Offers out-of-the-box integrations with external systems to streamline workflows and enhance efficiency. 
• Faster time to value (TTV): Accelerates deployment and value realization, enabling quicker improvements in customer service operations. 

Sprinklr Service integrates 30+ voice, digital and social channels into a single platform, ensuring omnichannel interactions, seamless channel transitions and efficient follow-up. Additionally, it is able to deflect calls to modern digital channels with zero latency, so that support quality and support costs are optimized. Sprinklr also surfaces complete case context and customer profiles on a unified agent desktop, so agents are equipped to continue conversations meaningfully, even when the customer switches channels. 

Sprinklr Service is favored by enterprises for its unified customer service platform, advanced AI integrations, robust data security and matchless customization. All of this helps companies like Uber and Vivo scale their customer service efficiently, improve response times and enhance customer satisfaction.  

The platform’s advanced AI capabilities also provide valuable insights and automation, making it a comprehensive solution for large-scale customer service needs. According to G2, Sprinklr Service has a rating of 4.4 out of 5 stars, with 62% of users giving it a 5-star rating. 

Apart from that, Sprinklr has received several recognitions: 

• Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024 
• Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024 
• Contact Center Leader by G2 in their Summer 2023 rankings 
• Challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI 

Yes, Sprinklr Service integrates seamlessly with existing contact center infrastructure as well as prevalent platforms for support, sales, marketing, and engagement. As an end-to-end platform, Sprinklr ensures that all your customer service channels and teams are on the same page, streamlining operations and improving efficiency while maintaining the integrity of your existing infrastructure. To get more information, visit our integrations page. 

Yes, Sprinklr is a cloud-native CCaaS platform that helps migrate contact centers to the cloud. Sprinklr can seamlessly move contact centers from on-premises, leveraging legacy infrastructure on Avaya, Cisco, Genesys, and others, to the cloud at reasonable costs. This ensures scalability, security, and high performance, enhancing customer experience management.