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Legal Terms
Sprinklr has a consistent contract model for all programs, modules and services globally. Our standard contracts including their associated addenda are available here.
Contact Preferences
Master Services Agreements
- Master Services Agreement (USA, Version 1.3, 20180413)
- Master Services Agreement (SGP, Version 1.3, 20180413)
- Master Services Agreement (GBR, Version 1.3, 20180413)
- Master Services Agreement (FRA, Version 1.3, 20180413)
- Master Services Agreement (DEU, Version 1.3, 20180413)
- Master Services Agreement (BRA, Version 1.3, 20180413)
- Master Services Agreement (AUS, Version 1.3, 20180413)
Agency Master Services Agreements
- Agency Master Services Agreement (DEU, Version 1.0, 20161205)
- Agency Master Services Agreement (FRA, Version 1.0, 20161205)
- Agency Master Services Agreement (GBR, Version 1.0, 20161205)
- Agency Master Services Agreement (USA, Version 1.0, 20161205)
Acceptable Use
Service Level Agreement
Product-/Service-Specific Terms
Policies
- Cookies
- Sprinklr SMMS Privacy Policy (Version 1.2, 20190613)
- Sprinklr Environmental Policy (Version 1.1, 20161228)
Social Media Terms
Data Protection
- Data Processing Addendum (Pre-signed, Version 1.5, 20191009)
- Data Processing Addendum (Referenced, Version 1.4, 20180413)
- Sprinklr GDPR Compliance Overview (English, 20180316)
- Sprinklr GDPR Compliance Overview (German, 20180507)
- List of Sub-Processors
Check the previous version of our documents here