Sprinklr contracts, MSAs, and legal documents

Legal Terms

Sprinklr has a consistent contract model for all programs, modules and services globally. Our standard contracts including their associated addenda are available below.

Master Services Agreements

AUS,
Version 2.5, Feb 2025
BRA,
Version 2.5, Feb 2025
Europe (CH),
Version 2.5, Feb 2025
GBR,
Version 2.5, Feb 2025
SGP,
Version 2.5, Feb 2025
USA,
Version 2.5, Feb 2025

Agency Master Services Agreements

Europe (CH)
Version 2.5, Feb 2025
GBR,
Version 2.5, Feb 2025
USA,
Version 2.5, Feb 2025

Acceptable Use Policy

Acceptable Use Policy
Version 1.9, September 2023

Service Level Agreement

Service Level Agreement Sprinklr
Version 10.18, November 2021

Artificial Intelligence Addendum

Artificial Intelligence Addendum
Version 1.1, December 2024

Product/Service - Specific Terms

Advertising Managed Services T&C
Online Upstream BAA
Sprinklr PCI Addendum
Sprinklr Success Packages

Policies

Cookies

Data Protection

Data Processing Addendum
Version 2.8, Feb 2025
List of Sub-Processors

Financial Sector Addendum

Financial Sector Addendum
Version 1.0, February 2024

Enterprise Security Addendum

Enterprise Security Addendum
Version 1.4, February 2025

Check the previous version
of our documents here:

If a version is not on this page, please send a request to legal@sprinklr.com

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