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Modern Care

Modern Care

The world's leading digital-first, proactive customer experience solution.

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Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Analyze conversations instantly & surface predictions, suggestions & alerts

Empower agents and customers with direct access to the answers they need

Modern Research

Modern Research

Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Engagement

Social Engagement & Sales

Deliver a positive experience that’s true to your brand – no matter where your customers go digitally

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Social Publishing & Engagement

Plan, manage & measure brand content across 30+ channels from one platform

Empower distributed teams to deliver on-brand social experiences

Conversational Commerce

Turn social into a revenue driver with a 1:1 chat-based commerce experience

Ratings & Reviews

Transform valuable consumer insights into conversion-driving assets

Build scalable, on-brand campaigns for distributed teams

Encourage, measure, and optimize employee advocacy for your brand on social

Modern Marketing

Modern Marketing & Advertising

Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform

The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

Create customized, powerful AI text classification models easily — without coding.

Visualize real-time data on command centers, retail signage, stadium screens, and more.

Build on-brand, shareable digital presentations that update with real-time data automatically.

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.

Integrate data and execute processes with external systems using RESTful web APIs.

All Products

33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Manage customer care on 30+ digital channels from one AI-powered platform

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

Culture & Talent

Investor Relations

Product Demo Days

Unified-CXM Guide

Sprinklr Newsroom

For press inquiries, please contact PR@Sprinklr.com

Highlights

Revenue Builders Podcast: Lessons Learned from Sprinklr CRO Luca Lazzaron

As Sprinklr’s CRO, Luca talks about the most challenging aspects of transitioning from a private to a public company, and the difference between having a committed versus a compliant team.

September 4, 2022 • 5 min read

The CFO Playbook Podcast with Manish Sarin, CFO at Sprinklr

This episode of the CFO Playbook features an interview with Manish Sarin, CFO at Sprinklr. He is an experienced public company executive leading finance teams, investor relations, and corporate development.

September 4, 2022 • 5 min read

Sprinklr Executive Interview with Arun Pattabhiraman, CMO, Sprinklr

Sprinklr’s CMO discusses his role and Sprinklr’s customer support capabilities.

August 4, 2022 • 5 min read

Latest Press Releases

Sprinklr Announces Second Quarter Fiscal 2023 Results

Sprinklr (NYSE: CXM) announced its second quarter fiscal 2023 results.

September 8, 2022 • 3 min read

Sprinklr to Present at the Citi 2022 Global Technology Conference

Ragy Thomas, Sprinklr’s Founder, Chairman and Chief Executive Officer, and Manish Sarin, Chief Financial Officer will be participating at the Citi conference.

August 23, 2022 • 5 min read

Sprinklr Receives ISO 27001 Certification for Security Management

Globally recognized ISO/IEC 27001:2013 certification demonstrates Sprinklr’s commitment to information security

August 22, 2022 • 5 min read

Sprinklr Announces Date of Second Quarter Financial Results

Sprinklr’s second quarter of fiscal 2023 financial results will be released after market close on Thursday, September 8th, 2022.

August 21, 2022 • 5 min read

Media Coverage

CXM with a Sprinkling of Simplicity: The 2022 CRM Conversation Starters

September 4, 2022 • 5 min read

What You Need to Know About Marketing on TikTok

August 9, 2022 • 8 min read

Customer-led Marketing: How Groupon put customers at the center of their marketing plans

August 2, 2022 • 5 min read

For press inquiries, please contact PR@Sprinklr.com

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