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Sprinklr Insights

Get real-time consumer, competitor and market insights with 90% AI accuracy

Unify data from 30+ channels. Unlock actionable insights and power critical business decisions with Sprinklr’s AI-first consumer intelligence suite.
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The world's leading brands trust Sprinklr Insights 

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WHY SPRINKLR INSIGHTS

Unlock insights that matter with Sprinklr AI and generative AI

Understand your customers, power business growth and protect your brand’s reputation with Sprinklr Insights.
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Voice of the customer

Gain deep insights about your customers, capture feedback on your products and services and manage your online reputation effectively.

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Brand monitoring

Track brand mentions and KPIs across channels. Detect trends, monitor sentiment and benchmark against competition for valuable consumer insights.

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Crisis management

Detect threats to brand reputation at very early stages, get notified in real time and route insights and alerts to relevant teams to ensure a swift response.

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Competitor insights

Benchmark PR and brand KPIs against competition, perform like-for-like comparisons against competitors’ products and identify differentiators and gaps in your offering.

Discover what customers really want. Turn insights into impactful business decisions and actions.

Unify data from across channels, unlock actionable insights and power critical business decisions with Sprinklr’s AI-first consumer intelligence suite.

Capture customer feedback in real-time with industry-best coverage

Effortlessly integrate 30+ social and digital channels, 400K+ media sources and 1B+ websites, and review sites with owned data for a complete, 360-degree view of customer feedback. Listen to customers in real time with firehose access and official partnerships with 14+ channels.

Capture customer feedback in real time with industry-best coverage

Unlock relevant insights faster with industry-leading AI 

Leverage the combined power of Sprinklr’s specialized AI and generative AI to discover trends, themes and root causes, and get clear actionable recommendations. Achieve an industry-best accuracy of 90%+ with verticalized AI models and business-specific customizations.

Unlock relevant insights faster with industry-leading AI 

Drive actions and decisions across teams with a Unified-CXM platform

Customize reports effortlessly, create rich data visualizations and quickly share insights with scheduled exports, automated newsletters and more. Ensure your teams swiftly act on insights with automated alerts and the ability to route and directly respond to critical messages or crises with appropriate governance controls.

Drive actions and decisions across teams with a Unified-CXM platform

Sprinklr Insights is recognized as the industry standard in consumer intelligence

Sprinklr Social logo
Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q3 2021
Forrester Wave™ Q3 2021
Forrester logo
Forrester Wave™
Sprinklr Insights logo
TrustRadius Top Rated Awards
TrustRadius Top Rated Awards
TrustRadius Top Rated Awards
Sprinklr Insights is Top Rated on TrustRadius.
Sprinklr Social logo
Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q3 2021
Forrester Wave™ Q3 2021
Forrester logo
Forrester Wave™
Sprinklr Insights logo
TrustRadius Top Rated Awards
TrustRadius Top Rated Awards
TrustRadius Top Rated Awards
Sprinklr Insights is Top Rated on TrustRadius.
Sprinklr Social logo
Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q3 2021
Forrester Wave™ Q3 2021
Forrester logo
Forrester Wave™
Sprinklr Insights logo
TrustRadius Top Rated Awards
TrustRadius Top Rated Awards
TrustRadius Top Rated Awards
Sprinklr Insights is Top Rated on TrustRadius.

Experience the power of a unified insights platform

Deliver outstanding customer experiences, power business growth and build a brand customers love.

Social Listening

Get real-time industry, customer and competitor insights from millions of data sources.

Competitive Insights and Benchmarking

Benchmark social performance against competition and manage influencers at scale.

Visual Insights

Monitor beyond just text with Sprinklr’s AI-powered image detection capabilities and unlock insights based on visual data.

Product Insights

Capture customer feedback on products, generate actionable insights and benchmark against competition by using verticalized AI models.

Location Insights

Understand customer feedback on store performance, manage location-specific online reputation and proactively resolve issues.

Media Monitoring and Analytics

Accurately measure PR KPIs and leverage AI-powered insights and alerts to stay ahead of reputation risks.

Seamlessly integrate with your existing tech stack

Unify your data under one platform and enable teams across engagement, sales, marketing, advertising and customer service to collaborate seamlessly.

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Enterprises drive measurable outcomes with Sprinklr Insights

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Engage more efficiently

The world’s largest software company used Sprinklr Insights to respond to customers 30% faster while maintaining a 95% AI accuracy.

Best-in-class AI accuracy  powered by patented capabilities

Respond to crises faster

One of the world’s largest telecom companies reduced social media response time by 70% after automating listening and alerts.   

Industry-leading data coverage

Execute efficiently at scale

A leading multinational entertainment company saved 2000+ workdays after implementing Sprinklr Insights and automating social media reporting.

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Reduce costs

One of the world’s largest cruise companies saved $15,000 in just 2 weeks by consolidating all of its competitor insights within the Sprinklr platform.

How McDonald’s keeps its customers lovin’ it.

How McDonald’s keeps their customers lovin’ it

We gather research on modern design in the industry to keep us inspired and sharp. By layering Benchmarking on Listening, we’ve developed a powerful brand health engine. It gets to the heart of trends and sheds light on insights that are hard to unpack.

Sneha Jain

Global Social Data Intelligence Manager

Read Full Story
How McDonald’s keeps their customers lovin’ it

We gather research on modern design in the industry to keep us inspired and sharp. By layering Benchmarking on Listening, we’ve developed a powerful brand health engine. It gets to the heart of trends and sheds light on insights that are hard to unpack.

Sneha Jain

Global Social Data Intelligence Manager

Read Full Story
How McDonald’s keeps their customers lovin’ it

We gather research on modern design in the industry to keep us inspired and sharp. By layering Benchmarking on Listening, we’ve developed a powerful brand health engine. It gets to the heart of trends and sheds light on insights that are hard to unpack.

Sneha Jain

Global Social Data Intelligence Manager

Read Full Story