Revolutionizing Retail: 200+ brands rely
on Sprinklr to redefine shopping

Leverage the power of the Sprinklr platform to stay ahead of consumer trends, elevate
shopping experience and drive loyalty.

Retail Hero Media
Retail Hero Media

The world's leading retailers transformed their customer experience with Sprinklr.

Retail - Lenskart
Retail - Pharmacy2U
Retail - Sherwin Williams
Retail -
Retail - HuGO BOSs
Retail - Moncler Group
Retail - SuperDry
Retail - noon

We believe the future of our luxury brands will be defined by the experiences we create for our customers. Each brand within the Prada Group will be unified across in-person and digital channels in order to serve customers when and where they desire the best experience.

Lorenzo Bertelli

Marketing Director

Prada Group

360-degree consumer and market intelligenceOmnichannel engagement and customer serviceOmnichannel sales and commerceBrand and crisis management

360-degree consumer and market intelligence

Uncover key consumer and market insights with industry-leading AI

Get real-time actionable insights on global retail trends, competitors, purchase behaviour, your product mix and store performance.
360-degree consumer and market intelligence

Monitor consumer behavior

Improve store management

Optimize product mix

Listen to learn what your consumers truly want

Discover shopping preferences, pain points and loyalty drivers with AI-powered listening. Monitor geo, political and regulatory trends and benchmark against competitors' offerings.

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Omnichannel engagement and customer service

Improve CSAT, customer loyalty and repeat purchase with personalized customer service

Drive customer delight with proactive support, seamless self-service and a unified experience across 30+ channels.
Omnichannel engagement and customer service

Anticipate customer issues

Make self-service frictionless

Optimize agent time

Uncover reasons for customer dissatisfaction

Listen to a full 100% of call-center conversations to uncover top issues across customer journeys. Improve CSAT by assisting impacted customers proactively.

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Omnichannel sales and commerce

Boost sales by turning customer touchpoints into revenue drivers

Drive proactive, contextual engagements that maximize purchase intent and drive conversions. Make AI-based social selling a reality for your store teams.
Omnichannel sales and commerce

Turn conversations into sales

Turn abandons into conversions

Leverage social selling

Drive revenue through your customer service function

Identify upsell and cross-sell opportunities in customer service conversations. Get visibility on the customer's cart and order history to offer personalized product recommendations and payments options.

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Brand and crisis management

Safeguard, maintain and build your reputation as a trusted retailer

Track brand health by monitoring mentions of your brand online. Utilize AI-based crisis detection for early alerts on impactful events.
Brand and crisis management

Identify and mitigate crises

Track brand equity

Grow share of voice

Stay ahead of social media crises

Reduce crisis response time by 70% with proactive AI-based crisis management which detects sentiment dips in real time. Identify counterfeit merchandise and imposters using visual insights.

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