Sprinklr for Retail brands

200+ retail brands rely on Sprinklr to redefine shopping experiences

Leverage the power of the Sprinklr platform to stay ahead of consumer trends, elevate shopping experience and drive loyalty.

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The world's leading retailers transformed their customer experience with Sprinklr

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Sprinklr makes it easy for us to see everything that’s happening in the world across brands. It gives us the ability to see real-time sentiment and to deep dive into customer reactions and responses to our content.

Senior Director of Brand and Social Marketing
Sabrina Callahan,
Senior Director of Brand and Social Marketing
, Sam’s Club
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How Sam’s Club unified social customer care with a social-first digital presence
Sam’s Club uses Sprinklr Service to provide proactive, omnichannel customer service across 30+ social and messaging platforms.
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Sprinklr provides us with a unique platform that allows us to improve each customer experience while giving our agents the opportunity to become top performers.

Louis Brun-Ney,
Director of Customer Services
, Cdiscount
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How Cdiscount uses Sprinklr Service to analyze customer support interactions at scale and improve the customer experience
Cdiscount implemented Sprinklr Service in order to enable a fundamental transformation of customer relations.
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We believe the future of our luxury brands will be defined by the experiences we create for our customers. Each brand within the Prada Group will be unified across in-person and digital channels in order to serve customers when and where they desire the best experience.

Marketing Director
Lorenzo Bertelli,
Marketing Director
, Prada Group
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How Prada Group leads digital innovation for luxury brands
The Prada Group began its journey to unify digital marketing in April 2020, implementing Sprinklr’s Sprinklr Marketing and Sprinklr Social products.
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Sprinklr makes it easy for us to see everything that’s happening in the world across brands. It gives us the ability to see real-time sentiment and to deep dive into customer reactions and responses to our content.

Senior Director of Brand and Social Marketing
Sabrina Callahan,
Senior Director of Brand and Social Marketing
, Sam’s Club
Logo
How Sam’s Club unified social customer care with a social-first digital presence
Sam’s Club uses Sprinklr Service to provide proactive, omnichannel customer service across 30+ social and messaging platforms.
Read Story

Sprinklr provides us with a unique platform that allows us to improve each customer experience while giving our agents the opportunity to become top performers.

Louis Brun-Ney,
Director of Customer Services
, Cdiscount
Image
How Cdiscount uses Sprinklr Service to analyze customer support interactions at scale and improve the customer experience
Cdiscount implemented Sprinklr Service in order to enable a fundamental transformation of customer relations.
Read Story

360-Degree Consumer and Market Intelligence

Uncover key consumer and market insights with industry-leading AI

Get real-time, actionable insights on global retail trends, competitors, purchase behaviors, your product mix and store performance.

Listen to learn what your consumers truly want

Discover shopping preferences, pain points and loyalty drivers with AI-powered listening. Monitor geo, political and regulatory trends and benchmark against competitors' offerings.

Sprinklr social listening dashboard for Retail industry

Surface product and experience insights at the store level

Rank your stores on key CX parameters, boost CSAT by discovering store-level issues and aid store managers in benchmarking against local competitors.

Sprinklr location insights for retail brands

Transform customer reviews into new business opportunities

Identify gaps in product lines, and determine R&D, expansion and sunset plans by combining public and first-party data.

Sprinklr product insights for retail industry

Omnichannel Engagement and Customer Service

Improve CSAT, customer loyalty and repeat purchase with personalized customer service

Drive customer delight with proactive support, seamless self-service and a unified experience across 30+ channels.

Uncover reasons for customer dissatisfaction

Listen to a full 100% of call-center conversations to uncover top issues across customer journeys. Improve CSAT by assisting impacted customers proactively.

contact center intelligence for retail brands

Reduce service costs through self-service

Empower customers with SEO-friendly knowledge bases, conversational AI bots and AI-moderated communities to help solve routine queries about store timings, product availability and return policies.

Sprinklr self service for retail

Solve customer queries 50% faster with AI

Boost agent efficiency with a unified customer view, which includes CRM data, for better FCR. Decrease AHT with guided workflows, knowledge bases and recommendations from past cases.

Sprinklr agent dashboard for retail

Omnichannel Sales and Commerce

Boost sales by turning customer touchpoints into revenue drivers

Drive proactive, contextual engagements that maximize purchase intent and drive conversions. Make AI-based social selling a reality for your store teams.

Drive revenue through your customer service function

Identify upsell and cross-sell opportunities in customer service conversations. Get visibility on the customers cart and order history to offer personalized product recommendations and payments options.

personalized product recommendations for retail brands

Drive conversions with personalized communication

Leverage live chat with proactive prompts to promote the latest deals. Conduct AI-driven outbound calls to reduce cart abandonment and follow up on walk-ins. Provide seamless purchase assistance via conversational AI bots/IVRs.

Sprinklr Live chat for offers and cart abandonment

Double lead conversion rates via social selling

Equip your store teams with an easily accessible content library of high-quality assets, campaigns and templates to drive engagement, and quicken lead conversion on social and messaging channels.

Sprinklr social selling for retail industry

Brand and Crisis Management

Safeguard, maintain and build your reputation as a trusted retailer

Track brand health by monitoring mentions of your brand online. Utilize AI-based crisis detection for early alerts on impactful events.

Stay ahead of social media crises

Reduce crisis response time by 70% with proactive AI-based crisis management, which detects sentiment dips in real time. Identify counterfeit merchandise and imposters using visual insights.

Sprinklr media monitoring for retail brands

Understand what consumers say about your brand

Implement "always-on" social listening to monitor brand, product and logo mentions across online sources. Mitigate brand risk through standardized workflows, audits and governance measures.

Sprinklr Media monitoring dashboard

Identify content that resonates with your audience

Adapt brand voice to changing consumer opinions. Benchmark competitor content and social strategy. Compare influencer discussions about your brand against competitors and identify suitable influencers.

Share of voice in retail industry

Ready to deliver a winning shopping experience? Try Sprinklr.