Revolutionizing Retail: 200+ brands rely
on Sprinklr to redefine shopping
experiences
Leverage the power of the Sprinklr platform to stay ahead of consumer trends, elevate
shopping experience and drive loyalty.
The world's leading retailers transformed their customer experience with Sprinklr.
We believe the future of our luxury brands will be defined by the experiences we create for our customers. Each brand within the Prada Group will be unified across in-person and digital channels in order to serve customers when and where they desire the best experience.
Lorenzo Bertelli
Marketing Director
Prada Group
360-degree consumer and market intelligence
Uncover key consumer and market insights with industry-leading AI
Get real-time actionable insights on global retail trends, competitors, purchase behaviour, your product mix and store performance.Monitor consumer behavior
Improve store management
Optimize product mix
Discover shopping preferences, pain points and loyalty drivers with AI-powered listening. Monitor geo, political and regulatory trends and benchmark against competitors' offerings.
Omnichannel engagement and customer service
Improve CSAT, customer loyalty and repeat purchase with personalized customer service
Drive customer delight with proactive support, seamless self-service and a unified experience across 30+ channels.Anticipate customer issues
Make self-service frictionless
Optimize agent time
Listen to a full 100% of call-center conversations to uncover top issues across customer journeys. Improve CSAT by assisting impacted customers proactively.
Omnichannel sales and commerce
Boost sales by turning customer touchpoints into revenue drivers
Drive proactive, contextual engagements that maximize purchase intent and drive conversions. Make AI-based social selling a reality for your store teams.Turn conversations into sales
Turn abandons into conversions
Leverage social selling
Identify upsell and cross-sell opportunities in customer service conversations. Get visibility on the customer's cart and order history to offer personalized product recommendations and payments options.
Brand and crisis management
Safeguard, maintain and build your reputation as a trusted retailer
Track brand health by monitoring mentions of your brand online. Utilize AI-based crisis detection for early alerts on impactful events.Identify and mitigate crises
Track brand equity
Grow share of voice
Reduce crisis response time by 70% with proactive AI-based crisis management which detects sentiment dips in real time. Identify counterfeit merchandise and imposters using visual insights.
