13 of the top 14 finserv institutions
bank on Sprinklr to build
customer trust and loyalty

This was a well-executed and wildly successful campaign for us, and it was fully supported by the Sprinklr platform. Our teams are energized and inspired, and we’re excited to see what else we can dream up in partnership with Sprinklr.

Consumers do everything on their mobile phones, so the shift to digital is inevitable. Sprinklr’s Unified-CXM platform helps us serve customers through their channels of choice, be it via a chatbot, social platform or messaging app, like WeChat or WhatsApp. We think omnichannel CX, coupled with AI and analytics, is the only way forward.

We were able to pare down from four technology solutions to one and eliminate millions of dollars in contractual expenses for single-point solutions. The way I describe it is that we now have our social data house in order.

We are trying to become an intelligent enterprise, where decisions are not made on intuition or whims but data-led insights. This is why we’re setting up a data analytics practice from the ground up, and Sprinklr is one of the key platforms.

The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.

This was a well-executed and wildly successful campaign for us, and it was fully supported by the Sprinklr platform. Our teams are energized and inspired, and we’re excited to see what else we can dream up in partnership with Sprinklr.