13 of the top 14 finserv institutions
bank on Sprinklr to build
customer trust and loyalty

Sprinklr's Unified-CXM platform helps financial service institutions personalize customer
engagement, deliver delightful customer service and unlock deep customer insights.

Finserv Hero Media

Leading financial service institutions collaborate
with Sprinklr for their CX needs

Finserv - TSB
Finserv - Navy Federal
Finserv - Alliant
Finserv - bpifrance
Finserv - GT Bank
Finserv - Cross Country Mortgage
Finserv - Hostplus
Finserv - Seven Bank
Finserv - Suncorp

Consumers do everything on their mobile phones, so the shift to digital is inevitable. Sprinklr’s Unified-CXM platform helps us serve customers through their channels of choice, be it via a chatbot, social platform or messaging app, like WeChat or WhatsApp. We think omnichannel CX, coupled with AI and analytics, is the only way forward.

Aalishaan Zaidi

Global Head of Personal Banking

Standard Chartered

Accelerate time to value with out-of-the-box banking use cases

Choose from a library of 250+ bot templates with pre-trained intents across banking verticals to get a head start against your competition
25+ Channels supported
  • Omnichannel banking
200+ Transactions
  • Pre-Configured Workflows
80+ Integrations
  • Plug-and-play banking systems
100+ Languages
  • Pre-configured workflows
500+ Banking Intents
  • Pre-Trained Library
10+ Personas
  • Pre-trained library
Digital Engagement and SalesOmnichannel Customer ServiceCustomer and Industry InsightsCompliance, Reputation and Crisis Management

Digital Engagement and Sales

Boost revenue from social channels by up to 40% 

Empower your advisors to drive sales and loyalty through their social channels
Digital Engagement and Sales

Localized Campaigns

Lead Identification

Quick Conversion

Enable localized marketing campaigns at scale

Provide pre-approved, customizable content to your advisors so they can meet their sales quotas consistently with impactful social media posts.

Sprinklr Campaign Collaboration dashboards

Omnichannel Customer Service

Improve CSAT by up to 50% with a frictionless omnichannel experience

Deliver seamless customer interactions with a contact centre custom-built for financial services
Omnichannel Customer ServiceOmnichannel Customer ServiceOmnichannel Customer Service

Channel Coverage

Seamless Self-service

Unified Experience

Extend customer service to 30+ channels

Provide consistent customer service across 30+ channels, such as social media, telephone, website, mobile app, email and more for greater reach.

Extend customer service to 30+ channels

Customer and Industry Insights

Stay ahead of competitors with AI-powered insights on customer behavior

Generate real-time customer, competitor and industry insights with purpose-built AI
Customer and Industry Insights

Emerging Trends

Customer Insights

Product & Location Insights

Predict the next big thing in your industry

Listen to topics of interest related to inflation, NFTs, buy-now-pay-later, ESG investing and more. Enrich your data with Sprinklr AI to surface actionable insights.

Predict the next big thing in your industry

Compliance, Reputation and Crisis Management

Build unwavering customer trust with stronger governance and compliance

Stay compliant with GDPR, FINRA, PCI-DSS and other local regulations, across all customer-facing touch points, with enterprise-grade governance and compliance
Customer and Industry Insights

In-built Compliance

Centralized Governance

Crisis Management

Provide compliant and secure customer service

Enable agent login via SSO and deflect users to secure chat while capturing PII in PCI-compliant forms. Notify customers about any possible fraudulent activity.

Sensitive information masked on Sprinklr Live Chat

Ready to unify your customer experience?

Try Sprinklr.

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