13 of the top 14 finserv institutions
bank on Sprinklr to build
customer trust and loyalty
Sprinklr's Unified-CXM platform helps financial service institutions personalize customer
engagement, deliver delightful customer service and unlock deep customer insights.
Leading financial service institutions collaborate
with Sprinklr for their CX needs
Consumers do everything on their mobile phones, so the shift to digital is inevitable. Sprinklr’s Unified-CXM platform helps us serve customers through their channels of choice, be it via a chatbot, social platform or messaging app, like WeChat or WhatsApp. We think omnichannel CX, coupled with AI and analytics, is the only way forward.
Global Head of Personal Banking
Accelerate time to value with out-of-the-box banking use casesChoose from a library of 250+ bot templates with pre-trained intents across banking verticals to get a head start against your competition
- Omnichannel banking
- Pre-Configured Workflows
- Plug-and-play banking systems
- Pre-configured workflows
- Pre-Trained Library
- Pre-trained library
Digital Engagement and Sales
Boost revenue from social channels by up to 40%Empower your advisors to drive sales and loyalty through their social channels
Provide pre-approved, customizable content to your advisors so they can meet their sales quotas consistently with impactful social media posts.
Omnichannel Customer Service
Improve CSAT by up to 50% with a frictionless omnichannel experienceDeliver seamless customer interactions with a contact centre custom-built for financial services
Provide consistent customer service across 30+ channels, such as social media, telephone, website, mobile app, email and more for greater reach.
Customer and Industry Insights
Stay ahead of competitors with AI-powered insights on customer behaviorGenerate real-time customer, competitor and industry insights with purpose-built AI
Product & Location Insights
Listen to topics of interest related to inflation, NFTs, buy-now-pay-later, ESG investing and more. Enrich your data with Sprinklr AI to surface actionable insights.
Compliance, Reputation and Crisis Management
Build unwavering customer trust with stronger governance and complianceStay compliant with GDPR, FINRA, PCI-DSS and other local regulations, across all customer-facing touch points, with enterprise-grade governance and compliance
Enable agent login via SSO and deflect users to secure chat while capturing PII in PCI-compliant forms. Notify customers about any possible fraudulent activity.