Pallavi Awasthi
February 4, 2022 4 min read
Niraj Sharma
February 3, 2022 3 min read
Daniel Rajan
February 4, 2022 4 min read
Wendy Mikkelsen
December 13, 2021 3 min read
Justin Garrity
February 7, 2022 7 min read
Sabina Warren
February 10, 2022 4 min read
Improving citizen experience is critical for the equitable delivery of services from the U.S. Federal Government. Learn how technology helps amplify the reach.
Tiffany Smith
July 29, 2022 5 min read
Marketers are struggling with low conversion rates. One of the key challenges companies face when improving conversion rates is identifying customer purchase intent.
Ashmita Tamta
July 22, 2022 4 min read
Learn cost-effective customer support channels alternatives, 9 ways to adopt the best support channels for your business, and more.
Pradeep Vasudev
July 19, 2022 9 min read
Call center attrition, also referred to as agent turnover, is a global customer service problem. Only 1 out of 3 customer service reps feel engaged with their contact center
Krishna Charan
July 18, 2022 6 min read
Making a sale is just a small part of winning a customer. For customers to return to your brand, long-lasting building relationships are key. And here are a few ways you can accomplish it.
Issac Thomas
July 15, 2022 14 min read
AI-chatbots can improve your CSAT ratings by providing fast and accurate resolutions.
Krishna Charan
July 14, 2022 6 min read
Brands can publish and schedule reels directly to Instagram without leaving the Sprinklr platform. Adding Reels within Sprinklr ensures unified brand management with accurate reporting capabilities across Instagram.
Jim Tomanchek
July 7, 2022 2 min read
9 ways you can improve your NPS — 1. Improve productivity 2. Encourage customer recommendations 3. Create feedback culture 4. Improve first response time 5. Immediate follow ups 6. Provide self-help options 7. Improve your brand responsiveness rate
Yugal Pandey
July 4, 2022 7 min read
Learn about influencer marketing, different types of influencers, and how to create a successful influencer marketing strategy.
Yugal Pandey
July 1, 2022 8 min read
What does a typical day look like for a customer support agent? What are their responsibilities, and what are some important tools being used? Read more.
Karishma Borkakoty
July 1, 2022 12 min read
Sprinklr has partnered with Forbes for the last 6 releases of this list. Sprinklr's AI played a crucial role yet again in measuring CMO's personal sentiment.
Paul Herman
June 30, 2022 4 min read
Unify your competitive analysis and social listening strategy to better understand, communicate with, and serve customers through real-time data. Learn more.
Sprinklr Team
June 22, 2022 5 min read