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Modern Care
The world's leading digital-first, proactive customer experience solution.

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Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

Explore Modern Research's Products

Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

Explore the Platform

Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

Display

Visualize real-time data on command centers, retail signage, stadium screens, and more.

Presentations

Build on-brand, shareable digital presentations that update with real-time data automatically.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.

APIs

Integrate data and execute processes with external systems using RESTful web APIs.

All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

Unified-CXM
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Research & Insights

F1 wins big on brand excellence at the Miami Grand Prix

Drew Lazzara

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May 16, 2022  •  6 min read

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Popular Articles

5 ways a Unified Calendar can improve your marketing strategy
Marketing & Advertising
5 ways a Unified Calendar can improve your marketing strategy

Pallavi Awasthi
February 4, 2022  •  4 min read

Read Article
How social selling can help build your B2B sales pipeline
Social Engagement & Sales
How social selling can help build your B2B sales pipeline

Niraj Sharma
February 3, 2022  •  3 min read

Read Article
Must-have features for free customer service software
Customer Care
Must-have features for free customer service software

Daniel Rajan
February 4, 2022  •  4 min read

Read Article
How AI can make your contact center’s routing strategy more efficient
Customer Care
How AI can make your contact center’s routing strategy more efficient

Wendy Mikkelsen
December 13, 2021  •  3 min read

Read Article
How to set up and run a Social Command Center using data visualization
Platform & Technology
How to set up and run a Social Command Center using data visualization

Justin Garrity
February 7, 2022  •  7 min read

Read Article
Activate your advocates for recruiting
Marketing & Advertising
Activate your advocates for recruiting

Sabina Warren
February 10, 2022  •  4 min read

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Latest from Sprinklr

3 key takeaways: how to use social commerce to drive retail sales
Social Engagement & Sales
3 key takeaways: how to use social commerce to drive retail sales

Social e-commerce evolves so quickly that it can be difficult for brands to get it right. Learn three key takeaways for using social commerce to drive retail sales.

Kelsey Brockenshire
May 17, 2022  •  5 min read

Read Article
Episode #192: How do Your Customers Really Use Your Product?
Unified-CXM Experience
Episode #192: How do Your Customers Really Use Your Product?

The challenge with marketing is that we all think we know our products and services better than anyone. But do we?

Grad Conn
May 17, 2022  •  16 min read

Read Article
F1 wins big on brand excellence at the Miami Grand Prix
Research & Insights
F1 wins big on brand excellence at the Miami Grand Prix

F1's viewership has skyrocketed globally with the onset of the 2022 season. Learn how Sprinklr uncovers unique F1 insights to harness customer experiences and engagement.

Drew Lazzara
May 16, 2022  •  6 min read

Read Article
7 key trends to power your TikTok marketing campaigns
Marketing & Advertising
7 key trends to power your TikTok marketing campaigns

TikTok’s popularity is increasing and, with it, the untapped potential to reach future customers. Here are seven key trends your brand should keep an eye on.

Pomi Lee
May 13, 2022  •  4 min read

Read Article
Episode #191: Full Stream Ahead
Unified-CXM Experience
Episode #191: Full Stream Ahead

We’re not always great at seeing or predicting the future, mainly because of our tendency to apply familiar (and often outdated) concepts to new ideas.

Grad Conn
May 10, 2022  •  16 min read

Read Article
How voice bots can help manage high call volume in the contact center
Customer Care
How voice bots can help manage high call volume in the contact center

Using voice bots in your contact center helps better manage high call volume and elevate the level of customer service you provide. Learn more.

Shawna Malecki
May 6, 2022  •  4 min read

Read Article
Location-based intelligence helps deliver a complete customer experience
Research & Insights
Location-based intelligence helps deliver a complete customer experience

Using location-based intelligence ensures that your customers have the same seamless experience wherever they shop. Here are four things to consider.

Lisa Villano
May 5, 2022  •  6 min read

Read Article
Conversation Insights illuminate brand blind spots and unlock hidden value in customer data
Research & Insights
Conversation Insights illuminate brand blind spots and unlock hidden value in customer data

Brands struggle to extra value from data — unveil blind spots and close the gap between social data and relevant action with conversation insights. Learn more.

Soleil Kelley
April 28, 2022  •  3 min read

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4 ways to get the most from visual-data insights
Research & Insights
4 ways to get the most from visual-data insights

Visual analysis gives brands richer context for how they are performing in the marketplace. Here are four ways to extract actionable insights from visual data.

Lisa Villano
April 21, 2022  •  5 min read

Read Article
Episode #190: Why You Need to Keep it Super Simple
Unified-CXM Experience
Episode #190: Why You Need to Keep it Super Simple

Your business is too complex. That’s because complexity sneaks into all of our workplaces, whether we want it to or not. It’s a hidden problem that’s hurting productivity and frustrating customers.

Grad Conn
April 20, 2022  •  16 min read

Read Article
How a daily internal TV show upped morale in a pandemic
Culture & Talent
How a daily internal TV show upped morale in a pandemic

Sprinklr's internal TV show, DJTV: The Daily Joe with Tony Vargas, features employee stories that amplify culture and foster global camaraderie. Learn more.

Nina Giordano
April 18, 2022  •  4 min read

Read Article
Episode #189: One Bowl to Rule Them All
Unified-CXM Experience
Episode #189: One Bowl to Rule Them All

No matter how mundane your product or service, you absolutely must provide the best experience possible. If a cereal bowl can do it, so can you.

Grad Conn
April 13, 2022  •  11 min read

Read Article

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