Popular Articles
Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy
Chaitanya Goyal
October 20, 2021 • 6 min read
Listen, engage, connect: 3 steps for executing a seamless multilocation marketing strategy
Dennis Matthew
October 13, 2021 • 5 min read
4 ways social listening reports unlock the business value of customer experience
Colton Wright
October 14, 2021 • 6 min read
Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards
Wendy Mikkelsen
October 15, 2021 • 5 min read
How advertisers are navigating data privacy and tracking changes
David McCarthy
October 12, 2021 • 4 min read
Top 12 moments in Sprinklr’s history
Diane Adams
September 24, 2021 • 2 min read
Latest from Sprinklr
New technology industry trends: Is your tech brand using these 3 competitive benchmarking strategies?
Learn how benchmarking performance against your competitors, your own brand, and previous campaigns helps you navigate threats and identify opportunities.
Elizabeth Shaw
November 30, 2021 • 5 min read
A view from Sprinklr’s Austin office
With the opening of the Sprinklr Austin office, we talked with Austinite Mallory Bowen to hear why she's excited about working in the new space.
Tony Vargas
November 23, 2021 • 4 min read
New independent study finds customer service organizations can achieve up to 210% ROI with Sprinklr Modern Care
Read about the commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting that shows a 210% ROI over three years using Sprinklr Modern Care.
Daniel Rajan
November 18, 2021 • 3 min read
How customer service response times directly impact CSAT, retention, and revenue
Discover how you can use AI to supercharge your organization’s customer service performance, and improve customer satisfaction with Sprinklr Modern Care.
Daniel Rajan
November 12, 2021 • 4 min read
Benchmarking your way from information to action with competitive insights
Learn how you can use competitive intelligence data to take action on emerging trends, changes in the market, or imminent risks.
Colton Wright
November 11, 2021 • 5 min read
New benchmarking data: see which retail brands are driving the best customer experience
Custom AI models unlock insights that drive customer engagement and grow business. Here are 4 ways Sprinklr AI Studio maximizes the value of CX data.
Elizabeth Shaw
November 10, 2021 • 5 min read
Episode #168: How the Voice of the Customer Fuels CXM
We all say we’re customer centric, but are we really?
Grad Conn
November 9, 2021 • 1 min read
How AI Studio optimizes brand insights from customer experience data with custom AI
Custom AI models unlock insights that drive customer engagement and grow business. Here are 4 ways Sprinklr AI Studio maximizes the value of CX data.
Hilal Chouman
November 9, 2021 • 5 min read
3 effective ways to improve customer engagement on social media
How can social media and digital marketing teams engage customers effectively? Be human. Learn 3 ways to improve your customer engagement strategy.
Sprinklr Team
November 4, 2021 • 5 min read
4 ways to maximize social listening and propel your brand with trend analysis
Trend analysis allows you to fully leverage social listening capability by illuminating the underlying factors that create a trend. Learn more today.
Colton Wright
November 3, 2021 • 5 min read
How social insights get your brand into the Halloween spirit
From candy and costumes to our favorite monsters, let’s take a look at a few of the Halloween social media trends that made this spooky season special.
Colton Wright
October 31, 2021 • 5 min read
How to connect with customers and create a more human customer experience
How can you manage to be everywhere at once with a consistent voice on every channel? You’ll need five solutions that all work together...
Wendy Mikkelsen
October 29, 2021 • 4 min read