Editor's Pick
![What is Digital Twin for Customer Experience [+3 Benefits]](http://images.ctfassets.net/ukazlt65o6hl/2rtwESNLUtdttRo1lKIfCM/b9511c3c74c875b964eae0d9db21e5c3/digital_twin_featured.jpeg?w=3840&q=50&fm=webp)
Overcoming the 3 biggest barriers to measuring enterprise brand marketing
Discover Our Categories
Unified-CXM
Unveiling the Future of CX – The Balance Between AI and the Human Touch
Humanizing CX in an AI Era: Scott Monty’s Perspective
Domain-Adaptive Instruction Generation (DAIG)
Unveiling the Future of CX – The Balance Between AI and the Human Touch
Humanizing CX in an AI Era: Scott Monty’s Perspective
Domain-Adaptive Instruction Generation (DAIG)
Social Media Management
5 Social Media Interactions You Should Track and Improve
![40 Actionable Social Media Prompts for Marketers [+Examples]](http://images.ctfassets.net/ukazlt65o6hl/6p9cH2WF5VnprdTIN4AmZg/021e62b2a355bfa283e4dca3a0154a4f/An_example_of_brands_using_social_listening_strategies_to_monitor_brand_sentiment_and_control_PR.PNG?w=1080&q=50&fm=webp)
40 Actionable Social Media Prompts for Marketers [+Examples]
![How to Create a Unique Hashtag Strategy [+Pro Tips]](http://images.ctfassets.net/ukazlt65o6hl/5NmIwobgKXWyeaBgFQdXuD/cbc9517baa4cfe6a64929ba20b86747c/Banner_image.jpeg?w=3840&q=50&fm=webp)
How to Create a Unique Hashtag Strategy [+Pro Tips]
5 Social Media Interactions You Should Track and Improve
40 Actionable Social Media Prompts for Marketers [+Examples]
How to Create a Unique Hashtag Strategy [+Pro Tips]
Customer Service
Customer Service Philosophy: How to Establish it in 6 Steps
Customer Service Process: How to Build & Optimize It
Best Customer Experience Platforms in 2024 (+Pricing)
Customer Service Philosophy: How to Establish it in 6 Steps
Customer Service Process: How to Build & Optimize It
Best Customer Experience Platforms in 2024 (+Pricing)
Marketing & Advertising
How to Ensure Brand Governance in Social Media Advertising
Four Reasons Reddit is Everywhere Right Now and What it Means for You
Overcoming the 3 biggest barriers to measuring enterprise brand marketing
How to Ensure Brand Governance in Social Media Advertising
Four Reasons Reddit is Everywhere Right Now and What it Means for You
Overcoming the 3 biggest barriers to measuring enterprise brand marketing
Subscribe to CXPresso Newsletter
Keep yourself updated with the latest articles and industry news, delivered straight to your inbox with one click - Sign up for CXpresso, Today!
Research & Insights
10 Social Listening Strategies for Businesses in 2024
2024 Paris Haute Couture Week
Sprinklr Brand Bowl 2024: Who had the most talked about Super Bowl ad?
10 Social Listening Strategies for Businesses in 2024
2024 Paris Haute Couture Week
Sprinklr Brand Bowl 2024: Who had the most talked about Super Bowl ad?
Platform & Technology
Sprinklr and the EU AI (Artificial Intelligence) Act
Unified Vector Representation for Noisy Articles
Reverse Image Search on Social at Scale
Sprinklr and the EU AI (Artificial Intelligence) Act
Unified Vector Representation for Noisy Articles
Reverse Image Search on Social at Scale
Customer Stories
Innovative marketing and AI leadership: Paul Fasterling’s impact at Estafeta Mexicana
How Garmin's community manager embraces the chaos
IKEA paves the way for digital transformation in its customer care centers
Innovative marketing and AI leadership: Paul Fasterling’s impact at Estafeta Mexicana
How Garmin's community manager embraces the chaos
IKEA paves the way for digital transformation in its customer care centers
750+ 5-star reviews
Announcements
Sprinklr CXM Platform Receives FedRAMP Authority to Operate (ATO)
Meet the 2024 CXUnifier Award winners
CXUnifier Awards: Nominations are now open!
Sprinklr CXM Platform Receives FedRAMP Authority to Operate (ATO)
Meet the 2024 CXUnifier Award winners
CXUnifier Awards: Nominations are now open!
Culture & Talent
Sprinklr Stories: Cyrus Hostetler
From Values to Vision: A Conversation with Amitabh Misra, CTO of Sprinklr
Sprinklr Stories: Cyrus Hostetler
From Values to Vision: A Conversation with Amitabh Misra, CTO of Sprinklr
AI
The Evolution of CX in the Age of AI — with Bill Price
Beyond the Reactive: How Generative AI Can Help Brands Better Anticipate Risks
How AI-powered self-service is elevating the customer experience
The Evolution of CX in the Age of AI — with Bill Price
Beyond the Reactive: How Generative AI Can Help Brands Better Anticipate Risks
How AI-powered self-service is elevating the customer experience
Why the most iconic brands chose Sprinklr.
How Manolo’s team engages with their global customers effectively
“…connecting different aspects from social listening to customer service metrics and creative performance on one platform.”
50%
Increase in marketing asset re-use
Manolo Winkler
Head of Global Social Media
Read Full Story
How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
Read Full Story
How John’s team manages and publishes branded content globally
“...engage with and serve our global customers, at scale, so that we have a singular brand voice…”
John Marston
Global Head of Social Media Care, External Tools and Systems Administration
Read Full Story
How Ferencz unified insights across 460 stores in 62 markets
“IKEA is a huge ecosystem, lots of things are happening in lots of places, constantly. And I wanted to connect all the dots and feed those insights back to our teams..."
10x
YoY increase in social care interactions
Ferencz Thuroczy
Global Director of Social Media
Read Full StoryHow Annika’s team brought efficiencies in advertising workflow
“...we didn’t have a platform that combines the process, creates automated reports, automatically boosts postings. Prior to Sprinklr, we did this all manually...”
34
workdays saved with automation
Annika Laurien
Senior Digital Media Manager
Read Full StoryHow Manolo’s team engages with their global customers effectively
“…connecting different aspects from social listening to customer service metrics and creative performance on one platform.”
50%
Increase in marketing asset re-use
Manolo Winkler
Head of Global Social Media
Read Full StoryHow Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
Read Full StoryReady to deliver happier customer experiences?
Contact us today for a personalized business proposal.