Popular Articles
5 ways a Unified Calendar can improve your marketing strategy
Pallavi Awasthi
February 4, 20224 min read
How social selling can help build your B2B sales pipeline
Niraj Sharma
February 3, 20223 min read
Must-have features for free customer service software
Daniel Rajan
February 4, 20224 min read
How AI can make your contact center’s routing strategy more efficient
Wendy Mikkelsen
December 13, 20213 min read
How to set up and run a Social Command Center using data visualization
Justin Garrity
February 7, 20227 min read
Activate your advocates for recruiting
Sabina Warren
February 10, 20224 min read
Latest from Sprinklr
How to build an online customer community in 2023 (+benefits)
Customer communities help brands to track changing customer expectations, get feedback, and strengthen their relationship with customers. Learn more.
Priyanka Malik
January 20, 20237 min read
Top PR KPIs and metrics to measure in 2023
Uncover the top PR KPIs and metrics that you need to track in 2023. Measure your programs objectively and generate the desired ROI from public relations.
Pradeep Kumar
January 17, 20239 min read
2022 Fashion: last quarter of the year in review
We used Sprinklr’s Social Listening to analyze over 7 million conversations and 20 top fashion designer social accounts to capture insights around the most discussed fashion events during the last quarter of 2022.
Hippolyte Petit
January 13, 20236 min read
Facebook analytics: how to get started with Facebook monitoring
A complete guide to Facebook monitoring to help you monitor your brand mentions, industry mentions, and conversations around your brand and competitors.
Mudit Mamodia
January 12, 20236 min read
How to achieve contact center AI maturity in 2023 (+model)
Leveraging AI for customer service results in quicker resolutions. Discover how you can become AI-ready with Sprinklr.
Raghavendra Rao
January 12, 20237 min read
Tips to improve your contact center’s first call resolution
39% of contact centers don’t measure first call resolution — but it's a crucial customer service metric. Improve your FCR rates using these best practices.
Yugal Pandey
January 9, 20239 min read
What is live chat software? (+ features & benefits)
To better meet customers' expectations for fast communication and resolution, look for these features when choosing free live chat software for your business.
Priyanka Malik
January 5, 20237 min read
Improving customer experience in insurance using social media (2023)
Here are the top insurance brands that provide best-in-class customer care support on social media that have led the brands towards growth & profitability.
Priyanka Malik
January 4, 20238 min read
5 ways financial services can differentiate with customer service in 2023
Learn how using AI-powered technology can help financial services institutions keep up with shifting regulations while providing personalized customer service.
Pallavi Poojary
December 22, 20226 min read
Get to Know Kevin Haverty: Sprinklr’s Newest Board Member
Kelly Lang, Vice President of Corporate Communications, recently talked with Sprinklr’s newest board member on his thoughts about Sprinklr’s future and growth, his start in software and industry trends,and a few fun topics like what he’s currently binging.
Kelly Lang
December 21, 20227 min read
5 social media customer service metrics to track in 2023
Here are five social media customer service metrics that indicate how successfully customer needs are being met, and how it's affecting your bottom line.
Karishma Borkakoty
December 20, 20228 min read
8 contact center skills that support agents need in 2023 (and how to develop them)
Top qualities to look for in a customer support agent. Active listening. Product knowledge. Patience. Learn more.
Karishma Borkakoty
December 15, 202212 min read
