Sprinklr named to Fortune Magazine’s Best Workplaces in New York list for the third year in a row!

This week, Sprinklr celebrates its 14th anniversary. What a journey it has been. We’ve come a long way from when I first started in my spare bedroom at home in New Jersey. Sprinklr now has 26 offices in 19 countries around the world.

Mentorship is one of my true passions, as I have been fortunate to have had many great mentors who took the time to invest in my career journey and pass along their knowledge, insights, and teachings.

Shameem Smillie, a seasoned CCaaS consultant, delves into the evolving landscape of customer service with the advent of cutting-edge tools like ChatGPT & Generative AI. Read more.

Know which of these 13 top types of customer service is best for your business to serve your users and elevate their experience.

Dominate the social media landscape with a step-by-step guide to build an effective social media content strategy that boosts engagement and grows your online presence.

Unlock the power of social media competitor analysis. Learn its significance and essential steps to succeed.

Call center agent performance metrics indicate the speed at which your agents respond and the precision with which you expect them to answer. Read more.

Explore the impact of Twitter Spaces on brand visibility and reputation, and boost brand engagement and conversions.

With 2.8 billion people active on social media, it’s clear just how important it is for brands to provide a great user experience across the digital landscape. But while brands may be posting engaging content, it may not be accessible for everyone to und…

Understand the key components of a successful customer engagement model with examples and success stories to make the most of your customer connections.

Discover how call center forecasting and scheduling tools can help you anticipate needs and plan resources appropriately by reading this blog today.

Learn about recent social media challenges that are going viral. Discover tips and suggestions on how to use these challenges to your benefit.