Modern Care
Explore Modern Care's Products
Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
Explore Modern Research's Products
Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start uncovering insights with a free 30-day trial. No credit card required.
Social Engagement & Sales
Explore Social Engagement & Sales Products
Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Modern Marketing & Advertising
Explore Modern Marketing's & Advertising's Products
Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Platform
Explore Platform Products
Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.
Create customized, powerful AI text classification models easily — without coding.
Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
All Products
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Real-time voice of customer insights on digital and traditional channels
Manage customer care on 30+ digital channels from one AI-powered platform
Plan, manage & measure brand content across 30+ channels from one platform
Help customers learn from each other — and reduce agent workloads
Consolidate all of your social media needs on the only unified social suite
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Popular Articles
Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy
Chaitanya Goyal
October 20, 2021 • 6 min read
Listen, engage, connect: 3 steps for executing a seamless multilocation marketing strategy
Dennis Matthew
October 13, 2021 • 4 min read
4 ways social listening reports unlock the business value of customer experience
Colton Wright
October 14, 2021 • 6 min read
Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards
Wendy Mikkelsen
October 15, 2021 • 4 min read
How advertisers are navigating data privacy and tracking changes
David McCarthy
October 12, 2021 • 4 min read
Top 12 moments in Sprinklr’s history
Diane Adams
September 24, 2021 • 2 min read
Latest from Sprinklr
Episode #176: How to Become a Better Marketer
The key to success for a marketer is to always be learning. And the key to learning is to read. In today’s episode I review some of my favorite marketing and advertising books — from new releases to timeless classics.
Grad Conn
January 31, 2022 • 1 min read
Episode 175: Using is Believing... the 2nd Moment of Truth
Continuing our modern marketing plan series, we’re looking at the 3rd Moment of Truth — the immediate reaction of a customer actually trying your product or service.
Grad Conn
January 27, 2022 • 1 min read
Episode #174: Creating Effective Influencer Relationships, with Marshall Kirkpatrick
In part 2 of my conversation with influencer relations expert, Marshall Kirkpatrick, we answer the pivotal question, “why do I even need an influencer marketing program?”
Grad Conn
January 26, 2022 • 1 min read
Your customers don’t want to call you, and other hard customer care truths
Learn how to deliver seamless customer service to customers every time they reach out. Find out how Sprinklr Voice offers everything you need in a contact center solution
Shawna Malecki
January 26, 2022 • 4 min read
Episode #173: How to Build an Influencer Relations Program, with Marshall Kirkpatrick
Authentic, genuine relationships between brands and influencers can benefit everyone involved. Today, I talk with influencer relations expert Marshall Kirkpatrick about the three stages of building an influencer relations program.
Grad Conn
January 25, 2022 • 1 min read
Episode #172: The Secret to Successful B2B Marketing
We’re taking a quick break from our Modern Marketing Plan series to talk about a fascinating article I recently read. It’s an insightful look at ways to address the complexity of B2B selling, and more than worthy of a Unified-CXM episode.
Grad Conn
January 21, 2022 • 16 min read
Episode #171: A New and Improved “First Moment of Truth”
Part 2 of our deep dive into the modern marketing plan where we explore the “First Moment of Truth,” the point in time when a potential customer first encounters your product.
Grad Conn
January 20, 2022 • 1 min read
Sprinklr’s Alex Osten named to Forbes 30 Under 30 List
Head of Advertising Channel Partnerships Alex Osten was named to the 2021 Forbes 30 Under 30 List. Learn more about her role in managing partnerships.
Rachel Alvarez
January 20, 2022 • 4 min read
6 common social media publishing challenges (and how to overcome them)
Social teams struggle to ensure accuracy, timeliness, and engagement. This fragmented CX stems from common social media publishing challenges. Learn more.
Henrietta Akpata
January 20, 2022 • 3 min read
3 competitive benchmarking strategies for the media and entertainment industry
Though consumers prefer digital channels, many media and entertainment brands are slow to revise their digital strategy. Get started with these 3 strategies.
Elizabeth Shaw
January 19, 2022 • 4 min read
Episode #170: What is Google’s "Zero Moment of Truth"?
Today we kick off a multi-part series where we’ll look at the marketing plan of the future, and why you need to shift your thinking from a broadcast focus, to a conversation focus.
Grad Conn
January 19, 2022 • 15 min read
5 customer care trends that will change the contact center experience in 2022
To keep up with customers’ increasingly high expectations, care teams should consider 5 trends when building their strategies for 2022 and beyond. Learn more.
Wendy Mikkelsen
January 18, 2022 • 4 min read