Pallavi Awasthi
February 4, 2022 4 min read
Niraj Sharma
February 3, 2022 3 min read
Daniel Rajan
February 4, 2022 4 min read
Wendy Mikkelsen
December 13, 2021 3 min read
Justin Garrity
February 7, 2022 7 min read
Sabina Warren
February 10, 2022 4 min read
D2C e-commerce has driven dramatic change in retail — how can brands find innovative ways to differentiate themselves among the competition? Learn more.
Nigel Taylor
June 21, 2022 3 min read
Contact center compliance is vital to the virtual health of a business. Learn more about important measures to meet in order to reduce customer service risks.
Sprinklr Team
June 20, 2022 6 min read
39% of contact centers don’t measure first call resolution — but it's a crucial customer service metric. Improve your FCR rates using these best practices.
Sprinklr Team
June 17, 2022 7 min read
Customers today expect fast responses from businesses on all of their preferred digital channels. Learn more about how to provide proactive customer service.
Shawna Malecki
June 17, 2022 4 min read
Customer experience doesn’t begin and end with a call or an email to your contact center. Learn about the tips, trends, and insights brands can use to unify CX.
Margi Lynn
June 16, 2022 6 min read
Sprinklr has been named one of the Best Workplaces in New York™ in 2022 by Great Place to Work® and Fortune Magazine for the 2nd year in a row.
Diane Adams
June 15, 2022 2 min read
The evolving industry landscape calls for financial service providers to undergo digital transformation to meet growing customer expectations. Learn more.
Niraj Sharma
June 13, 2022 5 min read
The greatest challenge in the PR industry is contextualizing outcomes. Learn how to deliver better, faster results with media monitoring driven by AI and metrics.
Lukas Raahauge Frederiksen
June 6, 2022 6 min read
The last few years have brought unprecedented digital disruption to the way traditional sales and marketing operates in all companies, large and small. This transformation has particularly impacted financial institutions for several reasons: a highly dis…
Niraj Sharma
June 6, 2022 4 min read
Customer service expectations are constantly increasing, and brands need to find ways to keep up. Here are seven tips to prevent customer churn.
Sprinklr Team
June 3, 2022 9 min read
Sprinklr's benchmarking data gives you unique insight into how top-performing brands across six industries are leading social customer service. Learn more.
Teresa Meister
June 1, 2022 3 min read
Sprinklr employees formed an API ERG to encourage a culture of belonging in shared communities. Learn more about the We Care: Pan-Asian Network.
Asha Aravindakshan
May 25, 2022 5 min read