Modern Care
The world's leading digital-first, proactive customer experience solution.

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Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

APIs

Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.

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Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

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The 4 best competitive benchmarking strategies for the pharmaceutical industry

Elizabeth Shaw

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October 11, 2021  •  5 min read

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Popular Articles

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy
Unified-CXM
Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Chaitanya Goyal
October 20, 2021  •  6 min read

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Listen, engage, connect: 3 steps for executing a seamless multilocation marketing strategy
Marketing & Advertising
Listen, engage, connect: 3 steps for executing a seamless multilocation marketing strategy

Dennis Matthew
October 13, 2021  •  4 min read

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4 ways social listening reports unlock the business value of customer experience
Research & Insights
4 ways social listening reports unlock the business value of customer experience

Colton Wright
October 14, 2021  •  6 min read

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Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards
Customer Care
Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards

Wendy Mikkelsen
October 15, 2021  •  4 min read

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How advertisers are navigating data privacy and tracking changes
Marketing & Advertising
How advertisers are navigating data privacy and tracking changes

David McCarthy
October 12, 2021  •  4 min read

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Top 12 moments in Sprinklr’s history
Culture & Talent
Top 12 moments in Sprinklr’s history

Diane Adams
September 24, 2021  •  2 min read

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Latest from Sprinklr

Episode #176: How to Become a Better Marketer
Unified-CXM Experience
Episode #176: How to Become a Better Marketer

The key to success for a marketer is to always be learning. And the key to learning is to read. In today’s episode I review some of my favorite marketing and advertising books — from new releases to timeless classics.

Grad Conn
January 31, 2022  •  1 min read

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Episode 175: Using is Believing... the 2nd Moment of Truth
Unified-CXM Experience
Episode 175: Using is Believing... the 2nd Moment of Truth

Continuing our modern marketing plan series, we’re looking at the 3rd Moment of Truth — the immediate reaction of a customer actually trying your product or service.

Grad Conn
January 27, 2022  •  1 min read

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Episode #174: Creating Effective Influencer Relationships, with Marshall Kirkpatrick
Unified-CXM Experience
Episode #174: Creating Effective Influencer Relationships, with Marshall Kirkpatrick

In part 2 of my conversation with influencer relations expert, Marshall Kirkpatrick, we answer the pivotal question, “why do I even need an influencer marketing program?”

Grad Conn
January 26, 2022  •  1 min read

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Your customers don’t want to call you, and other hard customer care truths
Customer Care
Your customers don’t want to call you, and other hard customer care truths

Learn how to deliver seamless customer service to customers every time they reach out. Find out how Sprinklr Voice offers everything you need in a contact center solution

Shawna Malecki
January 26, 2022  •  4 min read

Read Article
Episode #173: How to Build an Influencer Relations Program, with Marshall Kirkpatrick
Unified-CXM Experience
Episode #173: How to Build an Influencer Relations Program, with Marshall Kirkpatrick

Authentic, genuine relationships between brands and influencers can benefit everyone involved. Today, I talk with influencer relations expert Marshall Kirkpatrick about the three stages of building an influencer relations program.

Grad Conn
January 25, 2022  •  1 min read

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Episode #172: The Secret to Successful B2B Marketing
Unified-CXM Experience
Episode #172: The Secret to Successful B2B Marketing

We’re taking a quick break from our Modern Marketing Plan series to talk about a fascinating article I recently read. It’s an insightful look at ways to address the complexity of B2B selling, and more than worthy of a Unified-CXM episode.

Grad Conn
January 21, 2022  •  16 min read

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Episode #171: A New and Improved “First Moment of Truth”
Unified-CXM Experience
Episode #171: A New and Improved “First Moment of Truth”

Part 2 of our deep dive into the modern marketing plan where we explore the “First Moment of Truth,” the point in time when a potential customer first encounters your product.

Grad Conn
January 20, 2022  •  1 min read

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Sprinklr’s Alex Osten named to Forbes 30 Under 30 List
Culture & Talent
Sprinklr’s Alex Osten named to Forbes 30 Under 30 List

Head of Advertising Channel Partnerships Alex Osten was named to the 2021 Forbes 30 Under 30 List. Learn more about her role in managing partnerships.

Rachel Alvarez
January 20, 2022  •  4 min read

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6 common social media publishing challenges (and how to overcome them)
Social Engagement & Sales
6 common social media publishing challenges (and how to overcome them)

Social teams struggle to ensure accuracy, timeliness, and engagement. This fragmented CX stems from common social media publishing challenges. Learn more.

Henrietta Akpata
January 20, 2022  •  3 min read

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3 competitive benchmarking strategies for the media and entertainment industry
Unified-CXM
3 competitive benchmarking strategies for the media and entertainment industry

Though consumers prefer digital channels, many media and entertainment brands are slow to revise their digital strategy. Get started with these 3 strategies.

Elizabeth Shaw
January 19, 2022  •  4 min read

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Episode #170: What is Google’s "Zero Moment of Truth"?
Unified-CXM Experience
Episode #170: What is Google’s "Zero Moment of Truth"?

Today we kick off a multi-part series where we’ll look at the marketing plan of the future, and why you need to shift your thinking from a broadcast focus, to a conversation focus.

Grad Conn
January 19, 2022  •  15 min read

Read Article
5 customer care trends that will change the contact center experience in 2022
Customer Care
5 customer care trends that will change the contact center experience in 2022

To keep up with customers’ increasingly high expectations, care teams should consider 5 trends when building their strategies for 2022 and beyond. Learn more.

Wendy Mikkelsen
January 18, 2022  •  4 min read

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