Resources
Customer Experience is broken. Learn how to bridge CX gaps using AI and automation.
Customers are engaging with businesses on several channels, both online and offline.
Social Customer Care Benchmarking Report: 2022 Retail Leaders
Discover how your company’s customer service on social media stacks up against 20 top retail companies — and learn from brands that lead.
Social Customer Care Benchmarking Report: 2022 Entertainment & Media Leaders
Discover how your company’s customer service on social media stacks up against 20 top entertainment & media companies — and learn from brands that lead.
Social Customer Care Benchmarking Report: 2022 Technology Leaders
Discover how your company’s customer service on social media stacks up against 20 top technology companies — and learn from brands that lead.
Social Customer Care Benchmarking Report: 2022 Financial Services Leaders
Discover how your company’s customer service on social media stacks up against 20 top financial services companies — and learn from brands that lead.
Social Customer Care Benchmarking Report: 2022 Food & Beverage Leaders
Discover how your company’s customer service on social media stacks up against 20 top food & beverage companies — and learn from brands that lead.
Social Customer Care Benchmarking Report: 2022 Health & Pharma Leaders
Discover how your customer service on social media stacks up against 20 top health and pharmaceutical companies — and learn from brands that lead.
Social Customer Care Benchmarking Report: 2022 Industry Leaders
How does your social customer service stack up against 13k leading brands? Download the report to uncover key findings and learn from brands that lead.
Modern Care Strategic Handbook
Discover how to create a contact center built for the modern customer — and delight your own customers with every interaction.
eBook: Embrace a Data Strategy Your Customers Can Trust
Sprinklr and Adobe partnered to explore how marketers can build a first-party data strategy to create memorable brand experiences and increase revenue.
Sprinklr + Microsoft: Providing Human Touch at Scale
Sprinklr and Microsoft discuss how a Unified-CXM helps brands harness customer data to create authentic, consistent experiences at every touchpoint.
A Marketer’s Guide to Unification: Eliminate Silos, Build Your Brand, and Delight Your Customers
Discover how adopting a unified strategy maximizes marketing-driven ROI and increases speed-to-market times.
Impact report: Supply chain disruption across industries
How can companies respond to disruption during a global crisis to capture and transform vital information into action? Learn more in this exclusive presentation.
2022 Twitter Birdseye Report: A Deep Dive Into the Tech Industry
Sprinklr and Twitter partnered to uncover the emerging trends and conversations that are defining consumer tech in 2022.
The Strategic Handbook on Brand Authenticity: How to Grow, Manage, and Protect Your Brand
Explore how to create meaningful connections that are both authentic and attuned to the voice of the customer.
Unlocking More From Your Sales Team: Social Selling for B2B Brands
Learn how to supercharge your strategy, connect sales teams, and increase lead conversion rates up to 2x with the right social selling tools.
Publish, Engage, Unify: 18 Ways to Fuel Your Social Media Strategy
Learn how a unified approach to publishing and engagement helps you spend less time on execution and more on brand strategy — while driving better results.
Customer Care in 2022: Five predictions for the Unified Contact Center of Tomorrow
In this ebook, explore 5 trends in customer care for 2022 and key considerations for future-proofing your contact center strategy. Get started today.
How to Resolve Issues Faster with the Right AI-Powered Routing Strategy
Read the ebook to learn how to provide personalized interactions and resolve customer issues faster with the right AI-powered routing strategy.
Turning Employees Into Your Best Brand Advocates: 3 Steps to Amplify Your Reach by Empowering Your Staff
Learn how to build an advocacy program to encourage your employees to become your strongest brand ambassadors. Download our eBook today!
5 Ways to Improve Customer Response Times — and Your Bottom Line
Learn how to delight your customers with instant support — without overwhelming your care agents.
Point Solution Chaos APAC
Discover how siloed data is keeping enterprises in Asia-Pacific from delivering great CX — and strategies to avoid these point solution pitfalls.
Media and Entertainment Industry Benchmarking Report for Digital Unified-CXM
Explore how industry leaders are capitalizing on emerging digital technology and trends to drive a competitive advantage.
Pharmaceutical Industry Benchmarking Report for Digital Unified-CXM
Explore how the pharmaceutical industry is leveraging omnichannel Unified-CXM strategies to create personalized customer experiences.
Food and Beverage Industry Benchmarking Report for Digital Unified-CXM
Explore an in-depth analysis of how industry leaders are embracing transformational CX at scale — and key insights on advancing your own Unified-CXM strategy.
Tech Industry Benchmarks Report for Digital CX & Social
Unlock new insights into how brands are advancing digital customer experiences — and why a unified strategy is a competitive advantage.
Retail Industry Benchmarking Report for Digital Unified-CXM
Explore how the industry is driving personalized customer experiences — and the metrics and insights that can drive better CX performance.
CX Unifiers: Lessons from 5 of Forbes’ World’s Most Influential CMOs
For the 5th straight year, Sprinklr has partnered with Forbes to provide the insights and analysis that power its annual list of the World’s Most Influential CMOs.
Transforming Your Omni-Channel Marketing Strategy in 2021
Download this free ebook to learn how to build a unified omni-channel strategy with 17 essential capabilities for driving growth.
Better Together: Sprinklr and LinkedIn eBook
Discover how to boost ROAS and outperform your previous advertising efforts with the most powerful combo for B2B.
Boost CX Success with a Unified Approach
New findings from Forrester Consulting reveal what companies must overcome to deliver great customer experiences — and why unified CXM platforms deliver a competitive advantage
The Product Insights Playbook
The Product Insights Playbook is your guide to growing your business by harnessing the power of Product Insights and the world's only Unified-CXM platform.
The Essential Guide to AI for Customer Service
AI can help you solve customer problems earlier, scale solutions wider, and supercharge your agents to resolve issues in a flash — but it's also complicated. If you're serious about bringing your operations into the digital age, where do you start?
Visual Report: Solving the Top 3 Social Sales Challenges for Financial Services
Sprinklr has pulled together the data you need to know about the risks and rewards of social sales.
3 Steps to Transform Your Customer Experience with AI-Driven Insights
Learn how omni-channel listening, AI-driven insights, and democratizing data can make your customers happier
3 Steps to Transform Your Customer Experience with Social Listening
Learn how social listening, AI-driven insights, and democratizing data can make your customers happier
Customer Care: Build a Strategy for Today’s Customers
Get the handbook and build a strategy that enables you to increase customer satisfaction, reduce churn, and decrease costs.
Modern Marketing Strategic Handbook
Download Sprinklr’s Modern Marketing Strategic Handbook for a primer in the principles of modern marketing, including how to best engage your customers and manage campaigns across your enterprise.
Modern Advertising Strategic Handbook
Download Sprinklr’s Modern Advertising Strategic Handbook for a comprehensive review of the principles of modern social media advertising.
eBook: Driving Excellence in Twitter Customer Care
Download this exclusive report to see the best of the best: The brands that are defining the standard of excellence in Twitter care across 10+ industries, and the strategies they’re leveraging to drive value for their businesses and customers.
Coaching Care Agents: 8 Tips We’ve Learned from Our Customers & Analysts
We asked global brands we work with and analysts at Forrester and McKinsey to share their insights on how to coach care agents successfully — what works, and what doesn’t.
Twitter Customer Care in a 24/7 World
Sprinklr and Twitter partnered to analyze global customer care conversations on Twitter and create the inaugural report on best practices.