Modern Care
The world's leading digital-first, proactive customer experience solution.
Explore Modern Care's Products
Unified Care

Manage customer care on 30+ digital channels from one AI-powered platform

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.
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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start exploring research insights powered by the only Unified-CXM platform

Modern Sales & Engagement
Deliver a positive experience that’s true to your brand — no matter where your customers go digitally.
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Social Publishing & Engagement

Plan, manage & measure brand content across 30+ channels from one platform

Distributed

Empower distributed teams to deliver on-brand social experiences

Conversational Commerce

Turn social into a revenue driver with a 1:1 chat-based commerce experience

Ratings & Review

Transform valuable consumer insights into conversion-driving assets

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.
Explore Modern Marketing's & Advertising's Products
Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.
Popular Use Cases
Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Unified-CXM
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Resources

Better Together: Sprinklr and LinkedIn eBook
Better Together: Sprinklr and LinkedIn eBook

Discover how to boost ROAS and outperform your previous advertising efforts with the most powerful combo for B2B.

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Transforming Your Omni-Channel Marketing Strategy in 2021
Transforming Your Omni-Channel Marketing Strategy in 2021

Download this free ebook to learn how to build a unified omni-channel strategy with 17 essential capabilities for driving growth.

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The Product Insights Playbook
The Product Insights Playbook

The Product Insights Playbook is your guide to growing your business by harnessing the power of Product Insights and the world's only Unified-CXM platform.

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The Essential Guide to AI for Customer Service
The Essential Guide to AI for Customer Service

AI can help you solve customer problems earlier, scale solutions wider, and supercharge your agents to resolve issues in a flash — but it's also complicated. If you're serious about bringing your operations into the digital age, where do you start?

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Visual Report: Solving the Top 3 Social Sales Challenges for Financial Services
Visual Report: Solving the Top 3 Social Sales Challenges for Financial Services

Sprinklr has pulled together the data you need to know about the risks and rewards of social sales.

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3 Steps to Transform Your Customer Experience with AI-Driven Insights
3 Steps to Transform Your Customer Experience with AI-Driven Insights

Learn how omni-channel listening, AI-driven insights, and democratizing data can make your customers happier

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Customer Care: Build a Strategy for Today’s Customers
Customer Care: Build a Strategy for Today’s Customers

Get the handbook and build a strategy that enables you to increase customer satisfaction, reduce churn, and decrease costs.

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Modern Marketing Strategic Handbook
Modern Marketing Strategic Handbook

Download Sprinklr’s Modern Marketing Strategic Handbook for a primer in the principles of modern marketing, including how to best engage your customers and manage campaigns across your enterprise.

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Modern Advertising Strategic Handbook
Modern Advertising Strategic Handbook

Download Sprinklr’s Modern Advertising Strategic Handbook for a comprehensive review of the principles of modern social media advertising.

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 eBook: Driving Excellence in Twitter Customer Care
eBook: Driving Excellence in Twitter Customer Care

Download this exclusive report to see the best of the best: The brands that are defining the standard of excellence in Twitter care across 10+ industries, and the strategies they’re leveraging to drive value for their businesses and customers.  

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Coaching Care Agents: 8 Tips We’ve Learned from Our Customers & Analysts
Coaching Care Agents: 8 Tips We’ve Learned from Our Customers & Analysts

We asked global brands we work with and analysts at Forrester and McKinsey to share their insights on how to coach care agents successfully — what works, and what doesn’t.

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 Twitter Customer Care in a 24/7 World
Twitter Customer Care in a 24/7 World

Sprinklr and Twitter partnered to analyze global customer care conversations on Twitter and create the inaugural report on best practices.

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