Modern Care
The world's leading digital-first, proactive customer experience solution.

Explore Modern Care's Products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

Explore Modern Research's Products

Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

APIs

Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

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Resources

Publish, Engage, Unify: 18 Ways to Fuel Your Social Media Strategy
Publish, Engage, Unify: 18 Ways to Fuel Your Social Media Strategy

Learn how a unified approach to publishing and engagement helps you spend less time on execution and more on brand strategy — while driving better results.

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Customer Care in 2022: Five predictions for the Unified Contact Center of Tomorrow
Customer Care in 2022: Five predictions for the Unified Contact Center of Tomorrow

In this ebook, explore 5 trends in customer care for 2022 and key considerations for future-proofing your contact center strategy. Get started today.

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How to Resolve Issues Faster with the Right AI-Powered Routing Strategy
How to Resolve Issues Faster with the Right AI-Powered Routing Strategy

Read the ebook to learn how to provide personalized interactions and resolve customer issues faster with the right AI-powered routing strategy.

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Turning Employees Into Your Best Brand Advocates: 3 Steps to Amplify Your Reach by Empowering Your Staff
Turning Employees Into Your Best Brand Advocates: 3 Steps to Amplify Your Reach by Empowering Your Staff

Learn how to build an advocacy program to encourage your employees to become your strongest brand ambassadors. Download our eBook today!

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5 Ways to Improve Customer Response Times — and Your Bottom Line
5 Ways to Improve Customer Response Times — and Your Bottom Line

Learn how to delight your customers with instant support — without overwhelming your care agents.

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Point Solution Chaos APAC
Point Solution Chaos APAC

Discover how siloed data is keeping enterprises in Asia-Pacific from delivering great CX — and strategies to avoid these point solution pitfalls.

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Retail Industry Benchmarking Report for Digital Unified-CXM
Retail Industry Benchmarking Report for Digital Unified-CXM

Explore how the industry is driving personalized customer experiences — and the metrics and insights that can drive better CX performance.

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Tech Industry Benchmarks Report for Digital CX & Social
Tech Industry Benchmarks Report for Digital CX & Social

Unlock new insights into how brands are advancing digital customer experiences — and why a unified strategy is a competitive advantage.

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Food and Beverage Industry Benchmarking Report for Digital Unified-CXM
Food and Beverage Industry Benchmarking Report for Digital Unified-CXM

Explore an in-depth analysis of how industry leaders are embracing transformational CX at scale — and key insights on advancing your own Unified-CXM strategy.

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Pharmaceutical Industry Benchmarking Report for Digital Unified-CXM
Pharmaceutical Industry Benchmarking Report for Digital Unified-CXM

Explore how the pharmaceutical industry is leveraging omnichannel Unified-CXM strategies to create personalized customer experiences.

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Media and Entertainment Industry Benchmarking Report for Digital Unified-CXM
Media and Entertainment Industry Benchmarking Report for Digital Unified-CXM

Explore how industry leaders are capitalizing on emerging digital technology and trends to drive a competitive advantage.

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CX Unifiers: Lessons from 5 of Forbes’ World’s Most Influential CMOs
CX Unifiers: Lessons from 5 of Forbes’ World’s Most Influential CMOs

For the 5th straight year, Sprinklr has partnered with Forbes to provide the insights and analysis that power its annual list of the World’s Most Influential CMOs.

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Transforming Your Omni-Channel Marketing Strategy in 2021
Transforming Your Omni-Channel Marketing Strategy in 2021

Download this free ebook to learn how to build a unified omni-channel strategy with 17 essential capabilities for driving growth.

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Better Together: Sprinklr and LinkedIn eBook
Better Together: Sprinklr and LinkedIn eBook

Discover how to boost ROAS and outperform your previous advertising efforts with the most powerful combo for B2B.

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Boost CX Success with a Unified Approach
Boost CX Success with a Unified Approach

New findings from Forrester Consulting reveal what companies must overcome to deliver great customer experiences — and why unified CXM platforms deliver a competitive advantage

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The Product Insights Playbook
The Product Insights Playbook

The Product Insights Playbook is your guide to growing your business by harnessing the power of Product Insights and the world's only Unified-CXM platform.

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The Essential Guide to AI for Customer Service
The Essential Guide to AI for Customer Service

AI can help you solve customer problems earlier, scale solutions wider, and supercharge your agents to resolve issues in a flash — but it's also complicated. If you're serious about bringing your operations into the digital age, where do you start?

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Visual Report: Solving the Top 3 Social Sales Challenges for Financial Services
Visual Report: Solving the Top 3 Social Sales Challenges for Financial Services

Sprinklr has pulled together the data you need to know about the risks and rewards of social sales.

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3 Steps to Transform Your Customer Experience with AI-Driven Insights
3 Steps to Transform Your Customer Experience with AI-Driven Insights

Learn how omni-channel listening, AI-driven insights, and democratizing data can make your customers happier

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Customer Care: Build a Strategy for Today’s Customers
Customer Care: Build a Strategy for Today’s Customers

Get the handbook and build a strategy that enables you to increase customer satisfaction, reduce churn, and decrease costs.

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Modern Marketing Strategic Handbook
Modern Marketing Strategic Handbook

Download Sprinklr’s Modern Marketing Strategic Handbook for a primer in the principles of modern marketing, including how to best engage your customers and manage campaigns across your enterprise.

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Modern Advertising Strategic Handbook
Modern Advertising Strategic Handbook

Download Sprinklr’s Modern Advertising Strategic Handbook for a comprehensive review of the principles of modern social media advertising.

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 eBook: Driving Excellence in Twitter Customer Care
eBook: Driving Excellence in Twitter Customer Care

Download this exclusive report to see the best of the best: The brands that are defining the standard of excellence in Twitter care across 10+ industries, and the strategies they’re leveraging to drive value for their businesses and customers.  

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Coaching Care Agents: 8 Tips We’ve Learned from Our Customers & Analysts
Coaching Care Agents: 8 Tips We’ve Learned from Our Customers & Analysts

We asked global brands we work with and analysts at Forrester and McKinsey to share their insights on how to coach care agents successfully — what works, and what doesn’t.

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 Twitter Customer Care in a 24/7 World
Twitter Customer Care in a 24/7 World

Sprinklr and Twitter partnered to analyze global customer care conversations on Twitter and create the inaugural report on best practices.

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