Resources
How to Resolve Issues Faster with the Right AI-Powered Routing Strategy
Read the ebook to learn how to provide personalized interactions and resolve customer issues faster with the right AI-powered routing strategy.
Turning Employees Into Your Best Brand Advocates: 3 Steps to Amplify Your Reach by Empowering Your Staff
Learn how to build an advocacy program to encourage your employees to become your strongest brand ambassadors. Download our eBook today!
5 Ways to Improve Customer Response Times — and Your Bottom Line
Learn how to delight your customers with instant support — without overwhelming your care agents.
Point Solution Chaos APAC
Discover how siloed data is keeping enterprises in Asia-Pacific from delivering great CX — and strategies to avoid these point solution pitfalls.
Pharmaceutical Industry Benchmarking Report for Digital Unified-CXM
Explore how the pharmaceutical industry is leveraging omnichannel Unified-CXM strategies to create personalized customer experiences.
Retail Industry Benchmarking Report for Digital Unified-CXM
Explore how the industry is driving personalized customer experiences — and the metrics and insights that can drive better CX performance.
Food and Beverage Industry Benchmarking Report for Digital Unified-CXM
Explore an in-depth analysis of how industry leaders are embracing transformational CX at scale — and key insights on advancing your own Unified-CXM strategy.
Media and Entertainment Industry Benchmarking Report for Digital Unified-CXM
Explore how industry leaders are capitalizing on emerging digital technology and trends to drive a competitive advantage.
Tech Industry Benchmarks Report for Digital CX & Social
Unlock new insights into how brands are advancing digital customer experiences — and why a unified strategy is a competitive advantage.
CX Unifiers: Lessons from 5 of Forbes’ World’s Most Influential CMOs
For the 5th straight year, Sprinklr has partnered with Forbes to provide the insights and analysis that power its annual list of the World’s Most Influential CMOs.
Transforming Your Omni-Channel Marketing Strategy in 2021
Download this free ebook to learn how to build a unified omni-channel strategy with 17 essential capabilities for driving growth.
Better Together: Sprinklr and LinkedIn eBook
Discover how to boost ROAS and outperform your previous advertising efforts with the most powerful combo for B2B.
Boost CX Success with a Unified Approach
New findings from Forrester Consulting reveal what companies must overcome to deliver great customer experiences — and why unified CXM platforms deliver a competitive advantage
The Product Insights Playbook
The Product Insights Playbook is your guide to growing your business by harnessing the power of Product Insights and the world's only Unified-CXM platform.
The Essential Guide to AI for Customer Service
AI can help you solve customer problems earlier, scale solutions wider, and supercharge your agents to resolve issues in a flash — but it's also complicated. If you're serious about bringing your operations into the digital age, where do you start?
Visual Report: Solving the Top 3 Social Sales Challenges for Financial Services
Sprinklr has pulled together the data you need to know about the risks and rewards of social sales.
3 Steps to Transform Your Customer Experience with AI-Driven Insights
Learn how omni-channel listening, AI-driven insights, and democratizing data can make your customers happier
Customer Care: Build a Strategy for Today’s Customers
Get the handbook and build a strategy that enables you to increase customer satisfaction, reduce churn, and decrease costs.
Modern Marketing Strategic Handbook
Download Sprinklr’s Modern Marketing Strategic Handbook for a primer in the principles of modern marketing, including how to best engage your customers and manage campaigns across your enterprise.
Modern Advertising Strategic Handbook
Download Sprinklr’s Modern Advertising Strategic Handbook for a comprehensive review of the principles of modern social media advertising.
eBook: Driving Excellence in Twitter Customer Care
Download this exclusive report to see the best of the best: The brands that are defining the standard of excellence in Twitter care across 10+ industries, and the strategies they’re leveraging to drive value for their businesses and customers.
Coaching Care Agents: 8 Tips We’ve Learned from Our Customers & Analysts
We asked global brands we work with and analysts at Forrester and McKinsey to share their insights on how to coach care agents successfully — what works, and what doesn’t.
Twitter Customer Care in a 24/7 World
Sprinklr and Twitter partnered to analyze global customer care conversations on Twitter and create the inaugural report on best practices.