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Customer Stories

See how Sprinklr helps brands across the globe manage their digital channels.

The News Movement uses social listening to reach a new generation of consumers on social channels
The News Movement uses social listening to reach a new generation of consumers on social channels

The News Movement (TNM) launched in early 2022 after producing content in beta live for ten months, with a focus on reaching and engaging a generation of people accustomed to consuming news on social platforms like TikTok, YouTube, and Reddit.

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Vi increases positive online reviews for in-store experiences by 40%
Vi increases positive online reviews for in-store experiences by 40%

Vi used Modern Care to design a seamless process for addressing GMB reviews

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Multinational electronics corporation increases customer satisfaction by four points with AI
Multinational electronics corporation increases customer satisfaction by four points with AI

A multinational electronics corporation is devoted to creating superior technology products and services that contribute to a better global society.

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Global textile company delivers its sustainability message to consumers around the world
Global textile company delivers its sustainability message to consumers around the world

An international textile company has a strategic commitment to dramatically reduce its carbon footprint and is working with supply chain partners to achieve net zero CO2 emissions by 2050.

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How Ubisoft leveraged one unified marketing platform to increase ROI on organic social content
How Ubisoft leveraged one unified marketing platform to increase ROI on organic social content

Ubisoft onboarded 149 employees around the globe to Sprinklr’s platform for Campaign Planning & Content Marketing in order to improve team collaboration and efficiency.

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Automotive leader builds proactive outreach program to surprise and delight customers
Automotive leader builds proactive outreach program to surprise and delight customers

Automakers around the globe are reimagining the customer experience. As conversations move from dealerships and garages to social media channels and online forums, automotive companies have more detail than ever about their customers and prospects.

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Realtime Agency optimizes LinkedIn ad spend, increasing lead volume by 37% while reducing cost per lead by 19%
Realtime Agency optimizes LinkedIn ad spend, increasing lead volume by 37% while reducing cost per lead by 19%

Realtime Agency (RTA) is an independent digital performance agency that takes a scientific approach to online advertising — operating more like a lab than a traditional agency.

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Ferrara Candy connects with fans to make every sweet snacking moment memorable
Ferrara Candy connects with fans to make every sweet snacking moment memorable

Ferrara Candy connects with fans to make every sweet snacking moment memorable

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The Met Police leverages Sprinklr to meet growing demand for services on social channels
The Met Police leverages Sprinklr to meet growing demand for services on social channels

Sprinklr has enabled the Metropolitan Police not only to engage across digital channels, but to do so from one unified customer experience management (Unified-CXM) platform.

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Weight care startup quickly scales social support to serve growing number of customers and prospects
Weight care startup quickly scales social support to serve growing number of customers and prospects

A healthcare startup focused on affordable and accessible weight care grew so rapidly that its social support team was quickly overwhelmed with inbound messages

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Largest student housing company builds its brand across hundreds of communities
Largest student housing company builds its brand across hundreds of communities

Learn how ACC partnered with Sprinklr to empower local teams to amplify the brand on social channels and shape the resident experience.

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Multinational electronics corporation reduces customer service response times during the busiest shopping season of the year
Multinational electronics corporation reduces customer service response times during the busiest shopping season of the year

A Global technology giant is devoted to creating superior technology products and services that contribute to a better global society. Like any large retail company, they see a huge spike in customer inquiries around Black Friday and Cyber Monday.

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Estafeta improves customer support SLA by 60 percent and brings best-in-class logistical services to omnichannel experience
Estafeta improves customer support SLA by 60 percent and brings best-in-class logistical services to omnichannel experience

Estafeta Mexicana is a logistics integrator based in Mexico City. It offers best-in-class logistical services to customers and suppliers in Mexico and several parts of the U.S. and competes with global logistics giants like DHL, FedEx, and UPS.

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Microsoft’s social intelligence team turns data into insights with Sprinklr
Microsoft’s social intelligence team turns data into insights with Sprinklr

Microsoft is a multinational technology company whose mission is to “empower every person and every organization on the planet to achieve more.”

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Northwestern Mutual used Sprinklr AI to power its most successful social campaign ever
Northwestern Mutual used Sprinklr AI to power its most successful social campaign ever

Northwestern Mutual’s “Museum of Recent History” campaign set two social marketing records for the company: In just seven days, the campaign’s social posts received more than 57,000 engagements, a 10X increase from the same week one year ago.

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Wells Fargo ensures a consistent voice and seamless customer experience across all social channels
Wells Fargo ensures a consistent voice and seamless customer experience across all social channels

Wells Fargo implemented Sprinklr’s unified customer experience management (Unified-CXM) platform, replacing four single-point solutions.

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How Sprinklr and LinkedIn enable a highly-scalable and seamless campaign management experience
How Sprinklr and LinkedIn enable a highly-scalable and seamless campaign management experience

The cloud service provider uses Social Advertising from Sprinklr’s Modern Marketing and Advertising product suite to manage ad campaigns on LinkedIn.

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How Norse launched an Omnichannel Customer Service Solution in Minutes
How Norse launched an Omnichannel Customer Service Solution in Minutes

Norse Atlantic Airways is a new airline that offers affordable fares on long-haul flights, primarily between Europe and the United States.

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How Cdiscount uses Modern Care to analyze customer support interactions at scale and improve the customer experience
How Cdiscount uses Modern Care to analyze customer support interactions at scale and improve the customer experience

How Cdiscount uses Modern Care to analyze customer support interactions at scale and improve the customer experience

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How boAt keeps customers at the heart of their business with Modern Care
How boAt keeps customers at the heart of their business with Modern Care

How boAt keeps customers at the heart of their business with Modern Care

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How Evri used Modern Care Lite to boost its customer response rate by more than 3,000% without increasing headcount
How Evri used Modern Care Lite to boost its customer response rate by more than 3,000% without increasing headcount

How Evri boosted its customer response rate by more than 3,000% without increasing headcount

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How Lenovo creates a holistic social media strategy with Sprinklr Advocacy
How Lenovo creates a holistic social media strategy with Sprinklr Advocacy

Through Sprinklr Advocacy, Lenovo exceeded its initial expectations for engagement results, leading to a successful employee advocacy program. Learn more.

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How Denver International Airport built an always-on unified customer experience
How Denver International Airport built an always-on unified customer experience

Learn how DEN partnered with Sprinklr to transform its quality, quantity, and speed of customer engagement — leading to more efficient internal processes.

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How Boston University bolsters engagement through social channels to support the next generation of leaders
How Boston University bolsters engagement through social channels to support the next generation of leaders

Learn how Boston University leverages Sprinklr Social Publishing & Engagement to empower its social teams to engage directly with their various audiences.

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How TSB enhances customer experience while reducing overhead costs
How TSB enhances customer experience while reducing overhead costs

Learn how TSB implemented Sprinklr's unified platform to support its growth strategy, further elevating the customer experience and driving value for the brand.

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How Flowe uses a unified platform to reach a younger generation of banking customers
How Flowe uses a unified platform to reach a younger generation of banking customers

Through Sprinklr’s Unified-CXM platform, Flowe can easily manage customer interactions at scale and route issues quickly and seamlessly. Learn more.

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How Mobily innovates to provide care across social
How Mobily innovates to provide care across social

Learn how Mobily uses Sprinklr's Unified-CXM platform to provide fast, customer-centric omnichannel service — all from one centralized dashboard.

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How Dubai Police creates happier and safer citizens
How Dubai Police creates happier and safer citizens

Dubai Police implemented Sprinklr’s AI-powered product suites to plan and publish social campaigns that drive awareness for its public services. Learn more.

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How Xfinity and Performics unify real-time campaign execution across 6 digital channels
How Xfinity and Performics unify real-time campaign execution across 6 digital channels

With Sprinklr’s Unified-CXM platform, Performics revolutionized their campaigns by using AI-powered insights and making real-time optimizations.

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How Honda unified customer care in new era of online car sales
How Honda unified customer care in new era of online car sales

Honda partnered with Sprinklr to unify its customer experience management and propel Honda forward into a new era of online car sales in 2021.

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How Prada Group leads digital innovation for luxury brands
How Prada Group leads digital innovation for luxury brands

The partnership with Sprinklr helps the Prada Group sell, serve, and retain customers at global scale — all on one Unified-CXM platform.

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How McDonald’s uses competitive insights to stay one step ahead
How McDonald’s uses competitive insights to stay one step ahead

Using Sprinklr’s Benchmarking module, McDonald’s was able to hone its digital strategy and create lasting digital experiences.

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How Uber achieves industry-leading SLA and response times
How Uber achieves industry-leading SLA and response times

Read how Uber reduced first response time by 33% and average case handle time by 1 mins 29 second and improved SLA on cases responded to by 8%

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How Sonos improved ROAS at scale with Sprinklr
How Sonos improved ROAS at scale with Sprinklr

Because of their digital-first mindset and their partnership with Sprinklr, Sonos was able to pivot quickly during a chaotic and uncertain time.

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How Philips uses Sprinklr to work with 100 agency partners across the globe
How Philips uses Sprinklr to work with 100 agency partners across the globe

Leveraging Sprinklr features like Dashboards, Ads Reporting, and Integrations — Philips has increased efficiency and transparency across its social platforms.

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How Chick-fil-A used Listening to successfully #BringBackTheBBQ
How Chick-fil-A used Listening to successfully #BringBackTheBBQ

Together with creative agency, Moxie, and Sprinklr, Chick-fil-A improved brand sentiment through the #BroughtBackTheBBQ relaunch campaign.

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How Havas Media Group delivers digital innovation for clients, external agencies, and internal teams
How Havas Media Group delivers digital innovation for clients, external agencies, and internal teams

For more than three years, Havas has partnered with Sprinklr, the leading unified customer experience management (Unified-CXM) platform, using Modern Advertising’s broad range of capabilities to drive scale, innovation, and performance.

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How Allstate uses social recruiting to attract the next generation of talent
How Allstate uses social recruiting to attract the next generation of talent

Sprinklr’s integrated reporting allowed Allstate to see what content drove the most engagement and which platforms led to the most ROI.

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How social media fuels digital transformation at Shell
How social media fuels digital transformation at Shell

Shell has now unified social operations on Sprinklr across two essential customer-facing functions: marketing and advertising. 

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How WalkMe ensures digital ROI with customized data integrations for LinkedIn and Salesforce
How WalkMe ensures digital ROI with customized data integrations for LinkedIn and Salesforce

See how WalkMe ensures digital ROI with customized data integrations for LinkedIn and Salesforce from Sprinklr.

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How Brookdale Senior Living makes human connections with a scalable digital strategy
How Brookdale Senior Living makes human connections with a scalable digital strategy

Using Sprinklr, Brookdale Senior Living’s social media team transformed the way they engaged with local teams and customers across their digital channels.

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How HP partnered with Sprinklr to optimize its “Get Real” campaign
How HP partnered with Sprinklr to optimize its “Get Real” campaign

With Sprinklr’s unified customer experience management platform, the HP team was able to regularly monitor campaign performance and drill down into details to get both quantitative and qualitative data that helped them stay agile and make changes.

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How the Arnott’s Group strengthens brand trust by building direct relationships and listening to their consumers
How the Arnott’s Group strengthens brand trust by building direct relationships and listening to their consumers

The Arnott's Group aggregates all of its real-time, digital CX data using Sprinklr and then pushes it back out to the business in consumable, bite-size pieces.

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How Lenovo used real-time Twitter data to break through the noise at CES
How Lenovo used real-time Twitter data to break through the noise at CES

Lenovo had a successful CES. They widened their brand awareness in a competitive marketplace and deepened customer engagement, and did it all efficiently.

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How Acer streamlines its workflow across global markets to improve customer experience
How Acer streamlines its workflow across global markets to improve customer experience

Sprinklr has helped Acer grow its business by engaging more effectively with customers through its Unified-CXM platform, integrating Social Engagement & Sales, Modern Research, and Modern Care in a single solution.

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How YG Entertainment harnesses global fandom with greater social media visibility
How YG Entertainment harnesses global fandom with greater social media visibility

Sprinklr helped YG Entertainment streamline the way it monitors fan conversations for a more structured approach that empowers its data-backed business model.

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How AkzoNobel UK reduced response times and increased engagement
How AkzoNobel UK reduced response times and increased engagement

With Sprinklr’s Modern Care solution, AkzoNobel UK went from having a limited capability to world-class social media management capability.

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How Performics Unifies Real-Time Campaign Execution
How Performics Unifies Real-Time Campaign Execution

With Sprinklr’s Unified-CXM platform, Performics revolutionized their campaigns by using AI-powered insights and making real-time optimizations.

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How the International Committee of the Red Cross uses social listening to navigate crisis and deliver aid
How the International Committee of the Red Cross uses social listening to navigate crisis and deliver aid

Read how the Sprinklr team helped the ICRC develop customized dashboards powered by artificial intelligence (AI) to collect and analyze real-time conversations happening throughout Afghanistan.

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How one university conquered silos to raise the bar for student communication
How one university conquered silos to raise the bar for student communication

Read how a university leveraged social listening through Sprinklr Modern Research and Social Publishing & Engagement to better understand student engagement.

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How Standard Chartered humanizes the digital customer experience with Sprinklr
How Standard Chartered humanizes the digital customer experience with Sprinklr

With Sprinklr's Unified-CXM, Standard Chartered delivers exceptional customer experiences through social care and engagement across 31 retail markets.

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How Vi reimagined digital care during a 2x surge in social interactions during the pandemic
How Vi reimagined digital care during a 2x surge in social interactions during the pandemic

Sprinklr’s unified customer experience management (Unified-CXM) platform enables Vi to allocate, monitor, and offer customer service on non-voice platforms for end customers, at scale.

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How Herning2022 leverages the value of social listening
How Herning2022 leverages the value of social listening

Herning2022 turned to Sprinklr to learn how Sprinklr Modern Research and AI-powered social listening capabilities could help achieve their goals and set them apart from other events.

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How Santander UK anchors the customer experience in social media
How Santander UK anchors the customer experience in social media

Read how Santander is able to reach, engage, and listen to its customers, while elevating the importance of social across the business using Sprinklr’s Unified-CXM platform.

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How Groupon reimagined customer engagement to stay agile and protect its brand during the pandemic and beyond
How Groupon reimagined customer engagement to stay agile and protect its brand during the pandemic and beyond

Groupon is leveraging Sprinklr Social Listening in exciting new ways — learn how the eCommerce platform uses insights to remain agile and protect its brand.

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How Stage Entertainment runs the show with AI-powered insights
How Stage Entertainment runs the show with AI-powered insights

Learn how theater production company Stage Entertainment harnesses Sprinklr's AI-powered social listening to connect with audiences in innovative ways.

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How Hostplus uses social listening and engagement to improve member responsiveness
How Hostplus uses social listening and engagement to improve member responsiveness

Read how Hostplus uses social listening and engagement to improve member responsiveness

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How Sam’s Club Created a Social-First Digital Presence
How Sam’s Club Created a Social-First Digital Presence

Learn how Sam’s Club uses Sprinklr’s unified Modern Care solution to provide proactive, omnichannel customer service across 30+ platforms.

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How AIDA Cruises keeps the love alive — through good times and bad
How AIDA Cruises keeps the love alive — through good times and bad

Read how AIDA’s social media team leveraged Sprinklr to manage brand content and publishing across social channels and respond to customer engagement.

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How Moen became a leader in style, service, and social
How Moen became a leader in style, service, and social

Recognizing the need to revamp and improve their customers’ social experiences, Moen wanted to find a tool to expedite and collaborate on work across customer care and advertising teams.

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How Be The Match uses social media to help save lives
How Be The Match uses social media to help save lives

By simultaneously testing a competitor of Sprinklr for a month, the social team was able to compare the platforms. The difference in speed and efficiency responding to community management and inbound messages was clear.

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How Solvay uses social to sustain innovation and tell a powerful story
How Solvay uses social to sustain innovation and tell a powerful story

Read how Solvay uses Sprinklr to generate a bird’s eye view of its external strategy around the globe and across markets.

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How AAA Club Alliance saved over $1 million in annual efficiencies with one unified social platform
How AAA Club Alliance saved over $1 million in annual efficiencies with one unified social platform

Using Sprinklr’s integrated platform, the AAA affiliate dramatically reduced the amount of time and money sent managing social content.

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How Transcosmos improved social advertising campaign management efficiency by more than 60%
How Transcosmos improved social advertising campaign management efficiency by more than 60%

Transcosmos uses Sprinklr Modern Marketing & Advertising’s rule engine to automate bidding across multiple qualifications including weather, audiences, and time of day.

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How SAP took its world-class social media strategy to the next level with a Unified-CXM platform
How SAP took its world-class social media strategy to the next level with a Unified-CXM platform

Through a data-driven approach leveraging Sprinklr, SAP has successfully aligned content to their brand narrative.

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How Heartland Dental manages 800+ social media accounts to drive effective patient care
How Heartland Dental manages 800+ social media accounts to drive effective patient care

By leveraging Sprinklr's intuitive features Heartland Dental reaches customers and staff more effectively than ever before.

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