How Lenovo Used Twitter Firehose Data to Break Through the Noise at CES
Overview
The annual CES show in Las Vegas provides a great opportunity for brands to promote their ...
How AkzoNobel UK Reduced Response Times by 80% and Increased Engagement by 172%
Navigating social through a fog
AkzoNobel UK, a leading global paints and coatings company and owne...
How Starwood uses social to create the ultimate guest experience
The Challenge
Unlocking the secret to social success
In 2014, Starwood began to monitor and meas...
How McDonald’s All Day Breakfast reversed 14 quarters of decline
The Challenge
Changing the supply chains associated with its brick-and-mortar locations wasn’t so...
How McDonald’s stays ahead of the competition
The Challenge
McDonald’s was already using Sprinklr’s integrated platform to successfully alig...
How Dell used paid social to increase sales on Black Friday
The Challenge
Working across multiple social advertising platforms created inefficiencies and disjo...
How Sonos built a personalized product launch strategy
A dedicated fanbase looking for answers
Electronics company Sonos wanted to connect to its audienc...
How Talpa used Sprinklr to drive social engagement on The Voice globally
The Challenge
With over 65 local productions seen in over 180 countries, The Voice, a record-breaki...
How Sonos Established Itself as a Leader in Home Audio
A dedicated fanbase looking for answers
Electronics company Sonos wanted to connect to its audience...
How Philips Lighting keeps customers in the spotlight
The Challenge
Recently, Philips Lighting developed fresh positioning that reflected the company’s...
How a budget airline improved Customer Experience with Social
The Challenge
The airline had trouble managing their care center, where a lack of governance was ca...
How Gainsight boosted engagement and cut down response times
The Challenge
“We wanted to engage with our Community users more by creating a dialogue with them...
Groupon
The Challenge
Their challenge
“We produce a high volume of daily content, most of which is cre...
How McDonald’s increased customer engagement in real-time
The Challenge
McDonald’s sought a way to centralize digital strategy so that their decentralized ...
The Secret Behind SAP’s World-Class Social Media Strategy
Reinvent the way businesses do business.
Not a small task, but that’s exactly what SAP set out ...
Santander UK Anchors the Customer Experience in Social Media
One humble goal: To make banking simple, personal, and fair.
The challenge? Doing it for 14 milli...
How University of Phoenix Drove 91% Positive Sentiment on Social
The Challenge
As one of the largest online universities, University of Phoenix wanted to build a di...