The first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise. What is Unified-CXM?
See how Sprinklr helps brands across the globe manage their digital channels.
Wells Fargo implemented Sprinklr’s unified customer experience management (Unified-CXM) platform, replacing four single-point solutions.
Microsoft is a multinational technology company whose mission is to “empower every person and every organization on the planet to achieve more.”
With Media Monitoring & Analytics, IKEA now has granular, real-time insight into what’s happening at the local level around the globe with its customers, its products, and its brand.
Read how Uber reduced first response time by 33% and average case handle time by 1 mins 29 second and improved SLA on cases responded to by 8%
Sprinklr's unique AI-powered models moderate TikTok comments at scale to automatically detect intent and route to the right internal contacts.
Cisco implemented Advocacy from Sprinklr Social. With Advocacy, Cisco leverages employees’ social influence to expand the reach of the company’s brand messaging and create new avenues for engagement.
The partnership with Sprinklr helps the Prada Group sell, serve, and retain customers at global scale — all on one Unified-CXM platform.
Through Sprinklr Advocacy, Lenovo exceeded its initial expectations for engagement results, leading to a successful employee advocacy program. Learn more.
Honda partnered with Sprinklr to unify its customer experience management and propel Honda forward into a new era of online car sales in 2021.
Using Sprinklr’s Benchmarking module, McDonald’s was able to hone its digital strategy and create lasting digital experiences.
Ferrara Candy connects with fans to make every sweet snacking moment memorable
Because of their digital-first mindset and their partnership with Sprinklr, Sonos was able to pivot quickly during a chaotic and uncertain time.
How boAt keeps customers at the heart of their business with Sprinklr Service
Through a data-driven approach leveraging Sprinklr, SAP has successfully aligned content to their brand narrative.
Together with creative agency, Moxie, and Sprinklr, Chick-fil-A improved brand sentiment through the #BroughtBackTheBBQ relaunch campaign.
Sprinklr has helped Acer grow its business by engaging more effectively with customers through its Unified-CXM platform, integrating Sprinklr Social, Sprinklr Insights, and Sprinklr Service in a single solution.
Groupon is leveraging Sprinklr Social Listening in exciting new ways — learn how the eCommerce platform uses insights to remain agile and protect its brand.
Leveraging Sprinklr features like Dashboards, Ads Reporting, and Integrations — Philips has increased efficiency and transparency across its social platforms.
Northwestern Mutual’s “Museum of Recent History” campaign set two social marketing records for the company: In just seven days, the campaign’s social posts received more than 57,000 engagements, a 10X increase from the same week one year ago.
Telecommunications company reduced churn by providing consistent support across digital channels customers prefer
Manufacturing company implemented Sprinklr’s unified customer experience management (Unified-CXM) platform, enabling teams across the company’s diverse set of brands to gain critical insights into their respective customers and industries.
Boatwright and his colleagues landed on Sprinklr’s unified customer experience management (Unified-CXM) platform.
Luxury car company implemented Sprinklr’s AI Studio to eliminate irrelevant social listening results
Latin American telecom slashes support costs and boosts sales in WhatsApp
Vivo checked off all the boxes when it implemented Sprinklr Service, increasing its capacity for handling inbound messages on social channels without increasing the number of agents on its customer service team.
The News Movement (TNM) launched in early 2022 after producing content in beta live for ten months, with a focus on reaching and engaging a generation of people accustomed to consuming news on social platforms like TikTok, YouTube, and Reddit.
Vi used Sprinklr Service to design a seamless process for addressing GMB reviews
A multinational electronics corporation is devoted to creating superior technology products and services that contribute to a better global society.
An international textile company has a strategic commitment to dramatically reduce its carbon footprint and is working with supply chain partners to achieve net zero CO2 emissions by 2050.
Ubisoft onboarded 149 employees around the globe to Sprinklr’s platform for Campaign Planning & Content Marketing in order to improve team collaboration and efficiency.
Automakers around the globe are reimagining the customer experience. As conversations move from dealerships and garages to social media channels and online forums, automotive companies have more detail than ever about their customers and prospects.
Realtime Agency (RTA) is an independent digital performance agency that takes a scientific approach to online advertising — operating more like a lab than a traditional agency.
Sprinklr has enabled the Metropolitan Police not only to engage across digital channels, but to do so from one unified customer experience management (Unified-CXM) platform.
A healthcare startup focused on affordable and accessible weight care grew so rapidly that its social support team was quickly overwhelmed with inbound messages
Learn how ACC partnered with Sprinklr to empower local teams to amplify the brand on social channels and shape the resident experience.
A Global technology giant is devoted to creating superior technology products and services that contribute to a better global society. Like any large retail company, they see a huge spike in customer inquiries around Black Friday and Cyber Monday.
Estafeta Mexicana is a logistics integrator based in Mexico City. It offers best-in-class logistical services to customers and suppliers in Mexico and several parts of the U.S. and competes with global logistics giants like DHL, FedEx, and UPS.
The cloud service provider uses Social Advertising from Sprinklr Marketing and Advertising product suite to manage ad campaigns on LinkedIn.
Norse Atlantic Airways is a new airline that offers affordable fares on long-haul flights, primarily between Europe and the United States.
How Cdiscount uses Sprinklr Service to analyze customer support interactions at scale and improve the customer experience
How Evri boosted its customer response rate by more than 3,000% without increasing headcount
Learn how Boston University leverages Sprinklr Social Publishing & Engagement to empower its social teams to engage directly with their various audiences.
Learn how TSB implemented Sprinklr's unified platform to support its growth strategy, further elevating the customer experience and driving value for the brand.
Through Sprinklr’s Unified-CXM platform, Flowe can easily manage customer interactions at scale and route issues quickly and seamlessly. Learn more.
Learn how Mobily uses Sprinklr's Unified-CXM platform to provide fast, customer-centric omnichannel service — all from one centralized dashboard.
Dubai Police implemented Sprinklr’s AI-powered product suites to plan and publish social campaigns that drive awareness for its public services. Learn more.
With Sprinklr’s Unified-CXM platform, Performics revolutionized their campaigns by using AI-powered insights and making real-time optimizations.
For more than three years, Havas has partnered with Sprinklr, the leading unified customer experience management (Unified-CXM) platform, using Sprinklr Marketing’s broad range of capabilities to drive scale, innovation, and performance.
Sprinklr’s integrated reporting allowed Allstate to see what content drove the most engagement and which platforms led to the most ROI.
Shell has now unified social operations on Sprinklr across two essential customer-facing functions: marketing and advertising.
See how WalkMe ensures digital ROI with customized data integrations for LinkedIn and Salesforce from Sprinklr.
Using Sprinklr, Brookdale Senior Living’s social media team transformed the way they engaged with local teams and customers across their digital channels.
The Arnott's Group aggregates all of its real-time, digital CX data using Sprinklr and then pushes it back out to the business in consumable, bite-size pieces.
Lenovo had a successful CES. They widened their brand awareness in a competitive marketplace and deepened customer engagement, and did it all efficiently.
Sprinklr helped YG Entertainment streamline the way it monitors fan conversations for a more structured approach that empowers its data-backed business model.
With Sprinklr Service solution, AkzoNobel UK went from having a limited capability to world-class social media management capability.
Read how the Sprinklr team helped the ICRC develop customized dashboards powered by artificial intelligence (AI) to collect and analyze real-time conversations happening throughout Afghanistan.
Read how a university leveraged social listening through Sprinklr Insights and Social Publishing & Engagement to better understand student engagement.
With Sprinklr's Unified-CXM, Standard Chartered delivers exceptional customer experiences through social care and engagement across 31 retail markets.
Sprinklr’s unified customer experience management (Unified-CXM) platform enables Vi to allocate, monitor, and offer customer service on non-voice platforms for end customers, at scale.
Herning2022 turned to Sprinklr to learn how Sprinklr Insights and AI-powered social listening capabilities could help achieve their goals and set them apart from other events.
Read how Santander is able to reach, engage, and listen to its customers, while elevating the importance of social across the business using Sprinklr’s Unified-CXM platform.
Learn how theater production company Stage Entertainment harnesses Sprinklr's AI-powered social listening to connect with audiences in innovative ways.
Read how Hostplus uses social listening and engagement to improve member responsiveness
Learn how Sam’s Club uses Sprinklr’s unified Sprinklr Service solution to provide proactive, omnichannel customer service across 30+ platforms.
Read how AIDA’s social media team leveraged Sprinklr to manage brand content and publishing across social channels and respond to customer engagement.
Recognizing the need to revamp and improve their customers’ social experiences, Moen wanted to find a tool to expedite and collaborate on work across customer care and advertising teams.
By simultaneously testing a competitor of Sprinklr for a month, the social team was able to compare the platforms. The difference in speed and efficiency responding to community management and inbound messages was clear.
Read how Solvay uses Sprinklr to generate a bird’s eye view of its external strategy around the globe and across markets.
Using Sprinklr’s integrated platform, the AAA affiliate dramatically reduced the amount of time and money sent managing social content.
Transcosmos uses Sprinklr Marketing’s rule engine to automate bidding across multiple qualifications including weather, audiences, and time of day.
By leveraging Sprinklr's intuitive features Heartland Dental reaches customers and staff more effectively than ever before.
