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Customer Stories

Customer Stories

See how Sprinklr helps brands across the globe manage their digital channels.

See how Sprinklr helps brands across the globe manage their digital channels.

How Sonos Established Itself as a Leader in Home Audio
During a two-phase campaign, Sonos reached 19 million people by amplifying their video ads with Sprinklr, Facebook, and Instagram.
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How Moen Became a Leader in Style, Service, and Social
North America’s number one faucet brand, Moen, increased efficiencies for social care and advertising by uniting teams on Sprinklr and decreased SLA times by 68 hours.
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How do you drive a complex social media operation with a simple tool?
Sprinklr's helped the energy company centralize its operation, bringing content creation, approvals, publication, and amplification together in one place. The key decision-makers suddenly had easy access to every bit of information they needed.
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How Transcosmos improved social advertising campaign management efficiency
Transcosmos leveraged Sprinklr to optimize advertising campaigns for several key clients by decreasing average Cost Per Install, and unlocking time for operational consultants to focus on strategic client initiate.
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How AAA Club Alliance Saved Over $1 Million in Annual Efficiencies
Using Sprinklr’s integrated platform, the AAA affiliate dramatically reduced the amount of time and money spent managing social content.
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How a Global Computer Leader Embraced China’s Customer Care Channel of Choice
With 80% of customer inquiries coming from China, the company needed to refocus its care efforts to better support this market.
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How do you make a better phone service without upgrading a thing?
The company deployed Sprinklr Social Media & Messaging Suite, Care, and Marketing to manage social and email care
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How do you serve customers twice as fast with less than half the effort?
Sprinklr helped the customer care team filter posts easily based on priority, access posts simply through shared dashboards, and respond to customers quickly using “one-click” macros.
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How do you streamline a marketing process that has more workstreams than it can count?
They chose Sprinklr to help manage campaigns and content globally by standardizing its marketing approach into four key phases: Ideation, Planning, Production, and Measurement.
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The computer giant used Sprinklr’s Social Listening and Content Marketing solutions to Create useful content to proactively inform consumers
To increase efficiency, Heartland Dental partnered with Sprinklr to create an Active Directory API that automatically removes or adds new users to the platform.
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How do you turn a product anomaly into an opportunity with your communications?
The computer giant used Sprinklr’s Social Listening and Content Marketing solutions to Create useful content to proactively inform consumers
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How do you make your digital footprint feel like a thumbprint?
Sprinklr Content Marketing provided a single, integrated, collaborative platform for targeting, planning, assembling, and staging campaigns across social apps, email, and website.
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How do you find the most important message in a sea of important messages?
Using Sprinklr's Social Listening Intuition (AI) and the existing staff infrastructure, the telecommunications company was able to more effectively prioritize messages a
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How Allstate Uses Social Recruiting to Attract the Next Generation of Talent
With Sprinklr, Allstate’s recruiting and employment brand teams were able to reach 1,200 potential candidates through social.
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How Chick-fil-A Listened to Fans and Successfully #BroughtBackTheBBQ
Together with creative agency, Moxie, and Sprinklr, Chick-fil-A improved brand sentiment through the #BroughtBackTheBBQ relaunch campaign.
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How Philips uses Sprinklr to work with 100 agency partners across the globe
One of the world’s largest electronics companies increases efficiency and transparency across its social platforms.
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Winning with Sprinklr Advertising
Sprinklr Modern Advertising Increases Efficiency by 2X in Comparison with a Native Platform Social Media Ads Manager.
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Sustained Innovation
With Sprinklr’s Social Listening tool, Solvay can understand what consumers are saying about the company, its products, the industries in which it operates, and even its competitors.
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How Social Media Fuels Digital Transformation at Shell
One of the world’s largest energy companies reduces costs, mitigates risk, and saves time with Sprinklr’s unified social technology.
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How HP Partnered with Sprinklr to Optimize its “Get Real” Campaign
HP needed to regularly monitor social media reactions to their “Get Real” campaign from one central location so they could adapt and change in real time.
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How the US Census Bureau prevents misinformation with Sprinklr
Using the Sprinklr platform, the U.S. Census Bureau is able to connect with people on social media via chatbots and quickly respond to misinformation using Smart Alerts.
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WalkMe ensures digital ROI with help from Sprinklr’s Modern Advertising
While WalkMe’s data-driven approach is a key ingredient to its success, it led to a significant amount of manual work that wasn’t scalable.
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Santander UK Anchors the Customer Experience in Social Media
With 21+ social networks at their disposal, it wasn’t a question of quantity, but quality. They knew that once they committed to a channel, and built out that audience, it was their duty to sustain those relationships.
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The Secret Behind SAP’s World-Class Social Media Strategy
Since the 2009 launch of branded channels, SAP’s social media program became more effective, and ultimately more popular, growing to over 1,2 00 accounts.
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Groupon
Groupon utilizes Sprinklr as our global enterprise solution for social content management and measurement in 47 countries.
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How Gainsight boosted engagement and cut down response times
Gainsight was able to cut down its employee response time from 100 hours to 48 hours for topics created in the last 30 days. This dramatic improvement allows the company to serve more customers while using fewer resources.
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How AkzoNobel UK Reduced Response Times by 80% and Increased Engagement by 172%
AkzoNobel UK, a leading global paints and coatings company recognized the need to evolve their social strategy. With Sprinklr, they reformed their care program, reduced response times, and gained important insights about their customers.
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How McDonald’s All Day Breakfast reversed 14 quarters of decline
McDonald’s had a great campaign idea — one that would have a lasting impact on the company’s revenue. McDonald’s wanted to introduce a new way for customers to enjoy their famous breakfast items all day long.
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How Lenovo Used Real-Time Twitter Data to Break Through the Noise at CES
Lenovo used Twitter Firehose data targeting to increase engagement levels and as a result decreased Cost per Engagement by 73%.
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How Starwood uses social to create the ultimate guest experience
Starwood Hotels & Resorts operates 3,400 social media accounts across 32 social networks worldwide—is no simple task.
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How McDonald’s stays ahead of the competition
McDonald’s is the world’s largest fast-food restaurant chain, serving customers in 36,000 locations across 119 countries.
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How Sonos built a personalized product launch strategy
Sonos identified opportunities to deliver over 200 personalized social messages to dedicated fans with Sprinklr Social Listening
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How Talpa used Sprinklr to drive social engagement on The Voice globally
As part of their global Talpa Connect Platform, Talpa now utilizes Sprinklr Listening to monitor these social activities and track the sentiment of viewers in real-time, globally.
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How University of Phoenix Drove 91% Positive Sentiment on Social
As one of the largest online universities, University of Phoenix wanted to build a digital community for its students. There was a social media team in place, but it wanted to improve response times and deliver more personalized experiences on social.
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How Be The Match uses social media to help save lives
The Be The Match social media team responds to up to 500 messages per day from potential donors.
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