9 of the top 10 tech companies trust Sprinklr to create memorable products and experiences
Spark innovation, accelerate growth and provide unforgettable customer experiences with Sprinklr's Unified-CXM platform.
Leading tech companies collaborate with Sprinklr for their CX needs
Sprinklr is such an integrated platform. It has become part of our digital ecosystem because it’s connected with different kinds of digital tools, including Adobe, Hadoop and Google Campaign Manager and that was really important for us. e can directly see the social media metrics within the Sprinklr platform.
Prior to Sprinklr, we were using a number of point solutions. But it was causing our team to look here, look there… all very disruptive and very different from the flow we have today, which is going into one centralized platform. Engaging, publishing, reporting, insights — all in one place.
Advocacy allows us to help employees create content that is interesting and important to them and their social networks. And, for the first time in memory, we’ve got a tool representative of all geographies, all corporate initiatives and all efforts across the company to tell our One Lenovo story. It’s pretty cool.
We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real time, which is so powerful to engage the right people. These integrated aspects of the platform are what makes Sprinklr so appealing for us.
We used Sprinklr’ 30,000-feet view to understand the true impact of our efforts. Based on that knowledge, we could identify the KPIs most important to us, measure ourselve against them, and streamline our social presence and processes accordingly.
Sprinklr is such an integrated platform. It has become part of our digital ecosystem because it’s connected with different kinds of digital tools, including Adobe, Hadoop and Google Campaign Manager and that was really important for us. e can directly see the social media metrics within the Sprinklr platform.
Prior to Sprinklr, we were using a number of point solutions. But it was causing our team to look here, look there… all very disruptive and very different from the flow we have today, which is going into one centralized platform. Engaging, publishing, reporting, insights — all in one place.
Advocacy allows us to help employees create content that is interesting and important to them and their social networks. And, for the first time in memory, we’ve got a tool representative of all geographies, all corporate initiatives and all efforts across the company to tell our One Lenovo story. It’s pretty cool.
We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real time, which is so powerful to engage the right people. These integrated aspects of the platform are what makes Sprinklr so appealing for us.
We used Sprinklr’ 30,000-feet view to understand the true impact of our efforts. Based on that knowledge, we could identify the KPIs most important to us, measure ourselve against them, and streamline our social presence and processes accordingly.
Sprinklr is such an integrated platform. It has become part of our digital ecosystem because it’s connected with different kinds of digital tools, including Adobe, Hadoop and Google Campaign Manager and that was really important for us. e can directly see the social media metrics within the Sprinklr platform.
Build great products with comprehensive customer insights
Inform your product strategy and GTM decisions with AI-powered insights.
Product Insights
Data Unification
Actionable Insights
Launch Analysis
Stay in sync with your customer needs
Get a 360-degree view of your customer by unifying data across 500+ review sites, 30+ social channels, customer surveys and other internal data.
Demand Generation
Boost revenue from social channels by up to 40%
Increase brand recall while still maximizing ROI.
Demand Generation
Campaign Management
Integrated Reporting
Centralized Governance
Turn clicks into customers with compelling campaigns
Streamline collaboration across global teams, and launch organic campaigns across 30+ digital channels and paid campaigns across 8+ social channels.
Proactive Crisis Management
Protect your brand with proactive crisis management
Stay ahead of crises by monitoring your social accounts 24/7 and mitigate risks in real time.
Proactive Crisis Management
Proactive Detection
Real-time Response
Reputation Management
Stay ahead of crises with proactive crisis detection
Configure AI-powered social listening alerts to monitor spikes in negative sentiment related to product or service outages, data leaks, security breaches, etc.
Digital-first Customer Delight
Boost your CSAT by up to 20%
Drive efficiency and customer delight with digital-first customer service.
Digital-first Customer Delight
Proactive Outreach
Call Deflection
Agent Experience
Send personalized messages at scale proactively
Provide proactive customer communication about service interruptions or security breaches, and drive the buyer journey through personalized product recommendations or promotions.