Create a scalable mechanism to automate and democratize business insights from unsolicited customer experience data. Listen to conversations for market research, trends, benchmarking, competitive understanding and positioning.

Get insights on product performance, UI/UX, pricing, and features from social, NPS, surveys, and virtual agent sources. Inform decisions in sales, support and product.

Measure customers’ response to your important product launch announcements; and stay aware of how the competition's product is being received.

Use listening to become aware of bugs and product issues in real time and ensure timely resolution and proactive support by routing to engineering teams.

Measure customers’ response to your important product launch announcements; stay aware of how the competition's product is received.

Create a scalable mechanism to automate and democratize business insights from unsolicited customer experience data. Listen to conversations for market research, trends, benchmarking, competitive understanding and positioning.

Get insights on your ads performance and reallocate spending to drive up your ROAS. Track customer sentiment for your campaigns in real-time.

Utilize a single platform and standardize your workflows for all social publishing, engagement, and reporting and understand performance data

Displace multiple tools from listening to content marketing workflow and publishing, and get a unified view of all your product lines

Use unlimited listening to define your content strategy by understanding trending topics, and consumer sentiment across your social media

Consolidate your global reporting across paid, owned, and earned media — with governance controls around comment moderation and sentiment analysis.

Get insights on your ads performance and reallocate spending to drive up your ROAS. Track customer sentiment for your campaigns in real-time.

Proactively monitor global socioeconomic and political crises and equip brand teams to create effective executive communication strategies.

Conduct a real-time service outage performance detection by listening to social media to detect issues in advance before they become worse.

Listen for product issues, bugs, data leakage, security breaches, misinformation, hacking, and problems and deliver proactive warnings, fixes, and support.

Proactively prepare for any crisis that could impact employee security by listening to global crisis topics, and inform your duty of care initiatives.

Control and manage access to your social media assets and accounts, confidential content, and ‘stop publishing’ for crises

Proactively monitor global socioeconomic and political crises and equip brand teams to create effective executive communication strategies.

Launch AI-moderated community forums and a peer-generated content knowledge base and have customers help themselves to the information they need.

Utilize a single platform and standardize your workflows for all social publishing, engagement, and reporting and understand performance data

Use web chat, SMS, email, and WhatsApp, with conversational AI and bots and resolve customer cases at scale — all powered by the most advanced AI engine in the industry.

Map messages based on skills, not availability, and improve response times and resolution rates. Establish common workflows for LinkedIn, Twitter, FB, and IG across regions and languages.

Deliver faster, more personalized service to customers and smarter tools to teams — get a complete view into your contact center performance with the most comprehensive reporting.

Improve your agent productivity with AI knowledge base and Similar Cases. Identify training gaps and detect a correlation between important levers such as agent experience and performance.

Launch AI-moderated community forums and a peer-generated content knowledge base and have customers help themselves to the information they need.