3 of the top 4 biggest global Airlines,
6 of the top 6 largest global Hotel chains
enhance their traveler experiences with Sprinklr
Stay ahead of evolving traveler preferences, provide great customer support and drive loyalty.
Trusted partner for leading brands
Since last year, there were lots of fast changes in our business and in how we manage our guest relationships. Sprinklr moved with the changes with us which allowed us to keep that guest contact and communication going across all our channels. We are able to personalize care at scale and drive loyalty.
More Direct Bookings
Boost direct bookings through increased social media engagementEngage travelers with inspiring social media content to drive direct bookings on your website and app
Empower central teams and regional properties to publish brand-approved content on 25+ channels. Run paid ads on eight channels with minimal training.
Increased Customer Loyalty
Design loyalty programs that will keep travelers coming backBuild stronger connections by understanding traveler preferences and crafting personalized programs
Understand traveler sentiment with insights from review sites and social platforms. Analyze first-party data from your app, website, surveys and more to optimize loyalty programs.
Omnichannel Traveler Support
Boost traveler satisfaction with AI-powered supportDeliver memorable experiences on preferred channels that last even after the journey
Broader channel coverage
Improved agent support
Enable bookings and provide round-the-clock support across 30+ channels such as social media, telephone, website, mobile app, email and more.
Proactive Crisis & Brand Management
Preserve trust and amplify positive brand discussionsProtect brand reputation and mitigate crisis with 24/7 social media monitoring
Automated brand watch
Monitor brand discussions 24*7, flag unauthorized posts, amplify positive brand discussions on social media with influencers and employees.