3 of the top 4 biggest global Airlines, 6 of the top 6 largest global Hotel chains enhance their traveler experiences with Sprinklr
Stay ahead of evolving traveler preferences, provide great customer support and drive loyalty.
Trusted partner for leading brands
Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed.
Since last year, there were lots of fast changes in our business and in how we manage our guest relationships. Sprinklr moved with the changes with us which allowed us to keep that guest contact and communication going across all our channels. We are able to personalize care at scale and drive loyalty.
What attracted us to the Service Lite solution is that we would have one single tool that would allow us to receive messages from, and engage with, customers. That on whichever contact channel is right for our customers, we would be able to take those messages and respond to them quickly and, really importantly, efficiently.
Sprinklr’s custom-trained AI models can automatically detect the intent of user feedback on our posts and route the comments to the appropriate teams depending on the response required. These in-platform workflows help us provide a consistent experience for users across channels and give us the capabilities we need to scale further on TikTok.
Before Sprinklr, managing inbound social media could be chaotic and highly manual. All the hassle goes away with their unified platform. There’s a built-in escalation process, so it’s so easy for an agent to forward a message to a supervisor. And once it’s with the supervisor, there is an established workflow that sends automatic messages to PR or care teams rather than doing this all-over various email chains with lots of people, and the risk of delays and missed messages.
It is quite hard to keep a handle on things if you’re not using Sprinklr. It’s just information overload and not manageable. We have set up engagement dashboards for each ship and we can see all the action happening across all platforms in one place.
Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed.
Since last year, there were lots of fast changes in our business and in how we manage our guest relationships. Sprinklr moved with the changes with us which allowed us to keep that guest contact and communication going across all our channels. We are able to personalize care at scale and drive loyalty.
What attracted us to the Service Lite solution is that we would have one single tool that would allow us to receive messages from, and engage with, customers. That on whichever contact channel is right for our customers, we would be able to take those messages and respond to them quickly and, really importantly, efficiently.
Sprinklr’s custom-trained AI models can automatically detect the intent of user feedback on our posts and route the comments to the appropriate teams depending on the response required. These in-platform workflows help us provide a consistent experience for users across channels and give us the capabilities we need to scale further on TikTok.
Before Sprinklr, managing inbound social media could be chaotic and highly manual. All the hassle goes away with their unified platform. There’s a built-in escalation process, so it’s so easy for an agent to forward a message to a supervisor. And once it’s with the supervisor, there is an established workflow that sends automatic messages to PR or care teams rather than doing this all-over various email chains with lots of people, and the risk of delays and missed messages.
It is quite hard to keep a handle on things if you’re not using Sprinklr. It’s just information overload and not manageable. We have set up engagement dashboards for each ship and we can see all the action happening across all platforms in one place.
Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed.
Boost direct bookings through increased
social media engagement
Engage travelers with inspiring social media content to drive direct bookings on your website and app
Localized campaigns
Streamlined engagement
Actionable intelligence
Generate demand from social media
Empower central teams and regional properties to publish brand-approved content on 25+ channels. Run paid ads on eight channels with minimal training.
Increased Customer Loyalty
Design loyalty programs that will keep
travelers coming back
Build stronger connections by understanding traveler preferences and crafting personalized programs
Deep listening
Loyalty insights
Traveler retention
Create better loyalty programs
Understand traveler sentiment with insights from review sites and social platforms. Analyze first-party data from your app, website, surveys and more to optimize loyalty programs.
Omnichannel Traveler Support
Boost traveler satisfaction with
AI-powered support
Deliver memorable experiences on preferred channels that last even after the journey
Broader channel coverage
Seamless self-service
Improved agent support
Engage with travelers on channels they love
Enable bookings and provide round-the-clock support across 30+ channels such as social media, telephone, website, mobile app, email and more.
Proactive Crisis & Brand Management
Preserve trust and
amplify positive brand discussions
Protect brand reputation and mitigate crisis with 24/7 social media monitoring
Automated brand watch
Centralized governance
Crisis management
Track brand health and boost brand perception
Monitor brand discussions 24*7, flag unauthorized posts, amplify positive brand discussions on social media with influencers and employees.