Sprinklr for Travel & Hospitality

3 of the top 4 biggest global airlines, 6 of the top 6 largest global hotel chains enhance their traveler experiences with Sprinklr

Stay ahead of evolving traveler preferences, provide great customer support and drive loyalty.

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Trusted partner for leading brands

westjetAlaskaDenverLATAMPAN PacificPrincess CruisesAIDA CruisesVancouver Intl AirportSpiritNorse Atlantic

Sprinklr’s unified platform enables Uber to engage with and serve our global customers at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed.

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John Marston,
Global Head of Social Media Care
, Uber
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How Uber achieves industry-leading SLA and response times
Uber has partnered with Sprinklr to evolve its customer experience management journey since 2014.
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Since last year, there were lots of fast changes in our business and in how we manage our guest relationships. Sprinklr moved with the changes with us, which allowed us to keep the guest contact and communication going across all our channels. We are now able to personalize care at scale and drive loyalty.

Julia
Julia Vander Ploeg,
SVP & Global Head of Digital and Technology
, Hyatt
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Hyatt builds customer loyalty by putting care at the heart of its business
Sprinklr empowered Hyatt to customize its crisis listening capabilities during the pandemic.
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What attracted us to the Sprinklr Service Self-Serve solution is that we would have one single tool that would allow us to receive messages from, and engage with, customers. That on whichever contact channel is right for our customers, we would be able to take those messages and respond to them quickly and, more importantly, efficiently.

andrew
Andrew Hodges,
Chief Commercial Officer
, Norse Atlantic Airways
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How Norse launched an omnichannel customer service solution in minutes using Sprinklr Service
Norse implemented Sprinklr Service, an enterprise-grade, yet lightweight, customer support solution that takes 10 minutes to set up and is so intuitive to use that it requires virtually zero training or onboarding for agents.
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Sprinklr’s custom-trained AI models can automatically detect the intent of user feedback on our posts and route the comments to the appropriate teams depending on the response required. These in-platform workflows help us provide a consistent experience for users across channels and give us the capabilities we need to scale further on TikTok.

Corina Bordeianu
Corina Bordeianu,
Global Social Media Marketing Manager
, Booking.com
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Booking.com uses Sprinklr Comment Moderation to manage customer experience at scale on TikTok
Sprinklr's unique AI-powered models moderate TikTok comments at scale to automatically detect intent, route to the right internal contacts to respond, provide personalized responses and turn large amounts of data into actionable insights.
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Before Sprinklr, managing inbound social media could be chaotic and highly manual. All the hassle goes away with their unified platform. There’s a built-in escalation process, so it’s so easy for an agent to forward a message to a supervisor. And once it’s with the supervisor, there is an established workflow that sends automatic messages to PR or care teams rather than doing this allover various email chains with lots of people, and the risk of delays and missed messages.

marco
Marco Toscano,
Director of Customer Experience Projects
, Denver International Airport
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How Denver International Airport improves social engagement through personalized customer service
DEN uses Sprinklr’s Social Listening to give customer service agents real-time customer insight across all social channels.
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It is quite hard to keep a handle on things if you’re not using Sprinklr. It’s just information overload and not manageable. We have set up engagement dashboards for each ship and we can see all the action happening across all platforms in one place.

kea
Kea Hansen,
Social Media Specialist
, AIDA Cruises
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How AIDA Cruises keeps the love alive, through good times and bad
AIDA’s social media team has leveraged Sprinklr Social Publishing & Engagement and Social Listening. Social Publishing and Engagement enables the social team to manage brand content and publishing across social channels and respond to customer engagement.
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Sprinklr’s unified platform enables Uber to engage with and serve our global customers at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed.

john
John Marston,
Global Head of Social Media Care
, Uber
logo
How Uber achieves industry-leading SLA and response times
Uber has partnered with Sprinklr to evolve its customer experience management journey since 2014.
Read Story

Since last year, there were lots of fast changes in our business and in how we manage our guest relationships. Sprinklr moved with the changes with us, which allowed us to keep the guest contact and communication going across all our channels. We are now able to personalize care at scale and drive loyalty.

Julia
Julia Vander Ploeg,
SVP & Global Head of Digital and Technology
, Hyatt
logo
Hyatt builds customer loyalty by putting care at the heart of its business
Sprinklr empowered Hyatt to customize its crisis listening capabilities during the pandemic.
Watch Now

More Direct Bookings

Boost direct bookings through increased social media engagement

Engage travelers with inspiring social media content to drive direct bookings on your website and app.

Generate demand from social media

Empower central teams and regional properties to publish brand-approved content on 25+ channels. Run paid ads on eight channels with minimal training.

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Increase conversions with faster responses

Identify intent with Sprinklr AI to filter engageable messages. Respond to queries faster with a unified inbox for all social channels.

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Improve social media ROI

Get a pulse on trending topics and monitor competitor activity to create engaging content. Identify top perform content and repurpose it for maximum impact.

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Increased Customer Loyalty

Design loyalty programs that will keep travelers coming back

Build stronger connections by understanding traveler preferences and crafting personalized programs.

Create better loyalty programs

Understand traveler sentiment with insights from review sites and social platforms. Analyze first-party data from your app, website, surveys and more to optimize loyalty programs.

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Increase loyalty memberships

Leverage in-depth insights from traveler feedback and competitor performance data to fine-tune your social media campaigns and run co-branded credit card campaigns.

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Personalize member experience

Utilize robust integrations to collect member preferences from social media, loyalty systems, and other sources, enabling personalized experiences.

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Omnichannel Traveler Support

Boost traveler satisfaction with AI-powered support

Deliver memorable experiences on preferred channels that last even after the journey.

Engage with travelers on channels they love

Enable bookings and provide round-the-clock support across 30+ channels such as social media, telephone, website, mobile app, email and more.

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Manage peak-season surges with self-service options

Empower travelers to find answers faster with AI self-service tools like 24/7 live chat, voice bots, SEO articles, FAQs and communities.

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Enhance agent happiness with AI-assistance

Empower agents to respond across channels without switching screens. Agents can use response recommendations, guided workflows and more to resolve queries faster.

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Proactive Crisis & Brand Management

Preserve trust and amplify positive brand discussions

Protect brand reputation and mitigate crisis with 24/7 social media monitoring.

Track brand health and boost brand perception

Monitor brand discussions 24/7, flag unauthorized posts, amplify positive brand discussions on social media with influencers and employees.

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Ensure on-brand engagement, always

Govern branded content on 30+ channels from a single interface with automated approval workflows, response compliance and restricted data access.

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Detect and respond to crisis proactively

Get notified of spikes in negative sentiment or brand mentions. Shut down campaigns in a single click and inform PR teams on your media response plan.

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Ready to deliver 5-star experiences? Try Sprinklr.