Redefining the world’s ability to make every customer experience extraordinary

Sprinklr was founded in 2009 to solve a big problem: enterprise-size complexity dividing brands from the customers they serve. The idea was to unify silos, technology, and teams across large, complex companies. What started in social expanded into a single AI platform to reach, engage, and listen to customers on more than 30 digital channels.

Today, Sprinklr has an AI-based platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Customers who value exceptional customer experiences have what they need on one unified platform built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.

And as customer-facing teams, markets, and geographies work together, brands benefit from a unified digital edge. That’s powerful, considering that the digital edge is where every touchpoint happens with customers today. It’s where customers experience a brand, ask questions, and give feedback. It’s where all the risk is, along with the greatest sales and growth opportunity.

While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

Headquartered in New York, with a diverse global population of employees, our stock is traded on the NYSE under the ticker symbol "CXM."

Sprinklr is here to do three things:

Lead a new category of enterprise software that we call Unified-CXM

Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience

Create a culture of customer obsession, with trust, team work and accountability