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UNIFIED CUSTOMER EXPERIENCE MANAGEMENT PLATFORM

The AI-first unified platform for front-office teams

Consolidate listening and insights, social media management, campaign lifecycle management and customer service in one unified platform.
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Sprinklr powers the world’s largest enterprises

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Experience the power of one platform

Platform Architecture
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One Codebase

Ensure consistent user experience across teams and seamlessly integrate with new systems with a single-codebase infrastructure.

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One Data Layer

Get a unified view of your customers across channels and unlock deeply relevant actionable insights with a unified data layer.

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One AI

Drive insights and interactions more efficiently, accurately and consistently by leveraging the best of Sprinklr AI and generative AI with a Unified AI layer.

Scalable, secure and AI-powered for a truly enterprise-grade experience

Sprinklr’s platform is powered by industry-leading AI, enterprise-grade privacy and security and a single codebase infrastructure that allows you to easily integrate with any system.

Achieve 90%+ accuracy with Sprinklr AI

Sprinklr’s specialized AI models are the quickest way to bring AI into your front office, driving productivity, better decision-making and more seamless experiences for marketing and customer service teams.

Achieve 90%+ accuracy with Sprinklr AI

Harness the power of generative AI with Sprinklr AI+

Empower your marketing and customer service teams with the combined power of Sprinklr’s specialized AI and the most effective generative AI technologies and tools. 

Harness the power of Generative AI with Sprinklr AI+

Get enterprise-grade security and privacy

The most comprehensive security standards and robust data privacy measures to ensure compliance and protect your brand.

Get enterprise-grade security and privacy

Integrate seamlessly with software and systems

Sprinklr integrates with any software you use. Unify your data under one platform, enabling teams across engagement, sales, marketing, advertising and customer service to collaborate seamlessly.

Integrate seamlessly with softwares and systems

The industry standard across front-office functions

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Sprinklr recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Content Marketing Platforms, for the fourth year in a row.
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Gartner® Magic Quadrant™
Sprinklr logo
Sprinklr Named Leader in The Forrester Wave™ — Social Suites, Q3 2021
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Forrester logo
Forrester evaluated the 9 providers that matter most in social suites, and Sprinklr was recognized as a leader, with the highest possible scores for 23 of the criteria.
Sprinklr Service
Sprinklr Service recognized as a Challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI
Gartner CMP
Gartner logo
Marketing logo
Sprinklr recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Content Marketing Platforms, for the fourth year in a row.
Gartner image
Gartner logo
Gartner® Magic Quadrant™
Sprinklr logo
Sprinklr Named Leader in The Forrester Wave™ — Social Suites, Q3 2021
Image
Forrester logo
Forrester evaluated the 9 providers that matter most in social suites, and Sprinklr was recognized as a leader, with the highest possible scores for 23 of the criteria.
Sprinklr Service
Sprinklr Service recognized as a Challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI
Gartner CMP
Gartner logo
Marketing logo
Sprinklr recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Content Marketing Platforms, for the fourth year in a row.
Gartner image
Gartner logo
Gartner® Magic Quadrant™

Why the world’s biggest brands choose Sprinklr

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There was very little measurement, campaign planning, or cross-team collaboration. Every market and team was interacting with customers on social, but we didn’t act like one brand.

Americo Silva

Global Head of Digital and Social Media

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Before, when everything was so siloed, it was impossible to centralize our data in one place or understand what was happening from a social standpoint across the industry. Now that we have Sprinklr, it’s provided that transparency and efficiency we lacked.

Brittany Neish

Sr. Social Strategist

Read Full Story
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Prior to Sprinklr, we were using a number of point solutions. But it was causing our team to look here, look there… all very disruptive, and very different from the flow we have today, which is going into one centralized platform.

Katrina Munsell

Director of Customer Experience Center

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We experimented with different point solutions, but they ultimately created inefficiencies and exposed us to a lot of risk. Sprinklr gives us a single view of our customers, helping us understand what they’re saying, not only on social, but across the web.

Andy Freeman

Head of Social Media, Digital, & Marketing Transformation

Read Full Story
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There was very little measurement, campaign planning, or cross-team collaboration. Every market and team was interacting with customers on social, but we didn’t act like one brand.

Americo Silva

Global Head of Digital and Social Media

Read Full Story
Image

Before, when everything was so siloed, it was impossible to centralize our data in one place or understand what was happening from a social standpoint across the industry. Now that we have Sprinklr, it’s provided that transparency and efficiency we lacked.

Brittany Neish

Sr. Social Strategist

Read Full Story

Sprinklr resources

Customer experience management
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Customer Experience Management
Learn all there is to know about customer experience management and how brands can increase customer satisfaction and build brand loyalty.
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