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Sprinklr Social

The undisputed leader in social media management

For over a decade, the world’s largest enterprises have trusted Sprinklr Social for its in-depth listening, unmatched channel coverage, enterprise-grade configurability and industry-defining AI.
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The world’s leading brands trust Sprinklr

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WHY SPRINKLR SOCIAL

Craft great customer experiences on social, no matter the scale

Sprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies.
Broad channel coverage

Broad channel coverage

Never miss any customer interaction with support for 30+ digital channels and the flexibility to add new channels within weeks. 

Best-in-class AI

Best-in-class AI

Automate your social media management with industry-leading Sprinklr AI and generate content quicker with the best generative AI capabilities. 

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Truly enterprise-grade governance

Ensure all your engagements are on-brand with custom approval workflows, governance rules and moderation processes.

Unified-CXM

Unified-CXM

Take your social media management to the next level by integrating consumer intelligence, marketing and customer service on a single platform. 

Sprinklr Social is recognized as the industry standard in helping enterprises manage social media at scale

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Sprinklr Social is one of G2’s Top 50 products for marketers
Sprinklr Social is one of G2’s Top 50 Products for Marketers
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Sprinklr was named one of the top 50 products for marketers in G2’s Best Software Awards 2021.
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Sprinklr Named Leader in The Forrester Wave™ — Social Suites, Q3 2021
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Forrester logo
Forrester evaluated the 9 providers that matter most in social suites, and Sprinklr was recognized as a leader, with the highest possible scores for 23 of the criteria.
Sprinklr Social logo
Sprinklr Social is one of G2’s Top 50 products for marketers
Sprinklr Social is one of G2’s Top 50 Products for Marketers
G2 logo
Sprinklr was named one of the top 50 products for marketers in G2’s Best Software Awards 2021.
Sprinklr logo
Sprinklr Named Leader in The Forrester Wave™ — Social Suites, Q3 2021
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Forrester logo
Forrester evaluated the 9 providers that matter most in social suites, and Sprinklr was recognized as a leader, with the highest possible scores for 23 of the criteria.
Sprinklr Social logo
Sprinklr Social is one of G2’s Top 50 products for marketers
Sprinklr Social is one of G2’s Top 50 Products for Marketers
G2 logo
Sprinklr was named one of the top 50 products for marketers in G2’s Best Software Awards 2021.
Sprinklr logo
Sprinklr Named Leader in The Forrester Wave™ — Social Suites, Q3 2021
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Forrester logo
Forrester evaluated the 9 providers that matter most in social suites, and Sprinklr was recognized as a leader, with the highest possible scores for 23 of the criteria.

Unleash your brand’s full potential on social

Unify everything you need to understand and engage your audience, amplify your brand’s social media presence and optimize your performance — all on a single platform.

Publishing and Engagement

Deliver content and build your community on channels your customers use. 

Social for Distributed Teams

Empower your distributed teams to generate more leads and accelerate conversions. 

Employee Advocacy

Amplify your brand reach by up to 8x by turning employees into advocates.  

Social Listening 

Get real-time industry, customer and competitor insights from millions of data sources.

*part of Sprinklr Insights

Visual Insights

Monitor beyond just text with Sprinklr’s AI-powered image detection capabilities and unlock insights based on visual data.

*part of Sprinklr Insights

Competitive Insights and Benchmarking

Benchmark social performance against competition and manage influencers at scale.

*part of Sprinklr Insights

Social Advertising

Manage every ad campaign across 30+ channels from one dashboard and boost ROAS with real-time ad optimization. 

*part of Sprinklr Marketing

Social Customer Service

Elevate your customer satisfaction score with AI-powered customer service on social. 

*part of Sprinklr Service

Conversational Commerce

Turn social into a revenue driver with a 1:1 chat-based commerce experience. 

Enterprises maximize performance and productivity with Sprinklr Social

Empower your teams to drive revenue through consistent on-brand experiences while mitigating risks and scaling efficiency.
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Transform social from a conversation into a revenue driver

A large North American bank empowered its sales teams to use social media and achieved $69 million in revenue through social selling.

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Stay brand-compliant with enterprise-grade governance

Wells Fargo ensures a consistent voice and seamless customer experience across all social channels with Sprinklr’s unified social suite.

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Increase team productivity with AI

Microsoft responds to customers nearly 30% faster and with over 95% accuracy on social media by using Sprinklr AI to understand when and where to engage the audience.

Seamlessly integrate with your existing tech stack

Unify your data under one platform and enable teams across engagement, sales, marketing, advertising and customer service to collaborate seamlessly.

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How the MS Office and 365 team work smarter, safer and more profitably with Sprinklr

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Driving revenue with social

With Sprinklr Social, Microsoft was able to engage with customers 30% faster — and identify future brand advocates. 

Saving time with automation

By replacing multiple point solutions with Sprinklr’s AI-powered social media automation software, Microsoft’s social media managers were able to triage messages with 95% accuracy — and engage with more customers faster. 

Mitigating risk at scale

Sprinklr helped Microsoft connect at scale with individual customers — across 80 different brands and 1,800 social accounts — while maintaining the brand’s strong reputation throughout.

The only social media management platform that is truly optimized for teams of all sizes

Find your perfect fit with Sprinklr Social’s Advanced and Enterprise plans.

Advanced
The most advanced self-service platform in the market
Make your social media management simpler
Sprinklr Social’s self-service version has a simpler UI, out-of-the-box listening and OpenAI’s GPT integration. It is perfect for smaller teams looking to listen, publish, engage and analyze with ease.
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Enterprise
Unmatched scalability for the biggest enterprises
Navigate complex business needs with a truly enterprise-grade social suite
Get support for 30+ channels, leverage extensive customizations and experience a truly AI-first platform. Manage social media end-to-end with unified workflows for social listening, distributed marketing, employee advocacy, social advertising and social customer service.

Sprinklr resources

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EVENTS
Introduction to Sprinklr Social
In this 30-minute session on Sprinklr Social capabilities, our solutions expert will show you how centralized publishing and engagement can help you and your team
Learn more