SPRINKLR FOR TELECOM BRANDS

7 of the top 10 telecom brands have improved their market share with Sprinklr

Use Sprinklr's Unified-CXM platform to enhance subscriber acquisition, streamline franchise experience, manage outages, reduce churn and offer personalized support on channels customers love.

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Trusted partner for leading telcos

OrangeDocomoStarhub

We couldn’t do that if we didn’t have a platform that combines the process, creates automated reports, automatically boosts postings, and makes it so easy to get campaign insights in a holistic way.

Senior Digital Media Manager
Annika Laurien,
Senior Digital Media Manager
, Vodafone Germany
logoVodafone Germany brings efficiencies in social ads workflow with Auto Boost
Vodafone Germany implemented Social Advertising from Sprinklr Marketing. Since launch, the company has realized efficiencies that save both time and money for the advertising team while increasing ROAS.
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Sprinklr Service has transformed the way we provide customer service on social channels. We’ve found that perfect blend of AI and human interactions, and our customers are happier.

Senior Manager, Customer Experience
José Reginaldo,
Senior Manager, Customer Experience
, Telefônica Vivo Brasil
ImageTelefônica Vivo Brasil scales customer service on social channels with Sprinklr AI
Vivo checked off all the boxes when it implemented Sprinklr Service, increasing its capacity for handling inbound messages on social channels without increasing the number of agents on its customer service team.
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All the retail, physical and digital experiences are converging for Vi. We can now utilize Social Listening to encourage better in-store retail experiences. This has created a pipeline for us to hold store executives responsible in a way that was not possible before.

Executive Vice President, Customer Service Head
Ashish Sharma,
Executive Vice President, Customer Service Head
, VI
logoVi increases positive online reviews for in-store experiences by 40%
Vi used Sprinklr Service to design a seamless process for addressing Google reviews. Now, agents reply to reviews that require follow up by sharing a link to a secure, single-use form.
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We use the Sprinklr platform to pull together all of the conversations happening across our different social channels into our Conversational AI platform, so we can provide the chatbot service across X, formerly Twitter, WhatsApp, Apple Business Chat, Facebook, Instagram, and more. This is the beauty behind Sprinklr — we can reach our customers wherever they want.

Digital Experience General Manager
Mubarak Alharbi,
Digital Experience General Manager
, Mobily
logoHow Mobily innovates to provide customer-centric care across social channels
Mobily uses Sprinklr’s unified Sprinklr Service solution to provide fast, customer-centric, omnichannel service across 25 social and messaging platforms, treating them as parts of a single, seamless customer experience.
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We couldn’t do that if we didn’t have a platform that combines the process, creates automated reports, automatically boosts postings, and makes it so easy to get campaign insights in a holistic way.

Senior Digital Media Manager
Annika Laurien,
Senior Digital Media Manager
, Vodafone Germany
logoVodafone Germany brings efficiencies in social ads workflow with Auto Boost
Vodafone Germany implemented Social Advertising from Sprinklr Marketing. Since launch, the company has realized efficiencies that save both time and money for the advertising team while increasing ROAS.
Read Story

Sprinklr Service has transformed the way we provide customer service on social channels. We’ve found that perfect blend of AI and human interactions, and our customers are happier.

Senior Manager, Customer Experience
José Reginaldo,
Senior Manager, Customer Experience
, Telefônica Vivo Brasil
ImageTelefônica Vivo Brasil scales customer service on social channels with Sprinklr AI
Vivo checked off all the boxes when it implemented Sprinklr Service, increasing its capacity for handling inbound messages on social channels without increasing the number of agents on its customer service team.
Read Story

Subscriber Acquisition

Acquire subscribers at a lower cost by optimizing marketing workflows

Whether wireless, home internet or cable TV, Sprinklr makes your brand stand out by helping your teams produce high-quality content assets faster.

Track conversations across 30+ channels to drive conversions

Identify trends and topics to develop new offers, tariffs and plans. Categorize inbound messages and identify purchase intent. Listen to subscriber complaints about competitors and target them with the best deals.

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Plan and publish content to educate consumers about 5G

Streamline agency collaboration across geographies on a unified platform to efficiently plan and publish branded content on 30+ digital channels. Improve content performance with AI-led insights from past campaigns and competitor activity.

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Optimize paid campaigns with AI-powered models

Advertise device launches and bundled deals across 8+ channels using a unified dashboard. Also, consolidate paid and organic channel reporting and generate insights to boost ROI.

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Retail Experience Management

Deliver loyalty-building experiences across owned and franchise stores

Manage customer experience and brand reputation across all channels, online and offline.

Track store-level CX from 20+ location-specific data points

Monitor and manage online reviews of your franchises, track operations at each location and gain customer insights. Rank your stores on key CX parameters and identify strong-performing locations to build best-practice guidelines.

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Keep franchise content on-brand and on-target

Share brand-approved content templates, assets, campaigns and AI-optimized ad buy templates with your franchises. Increase their content reach with Smart Assist recommendations for captions and hashtags.

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Engage digitally savvy customers in real time

Help customers locate the nearest store, schedule an appointment or item pick-up using conversation AI bots. Offer expert advice and personalized assistance via live chat or video call.

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Outage Management

Leverage social listening to detect network outages

Detect, analyze and respond to network outages globally with AI-powered 360° view, real-time alerts and automated workflows.

Run proactive downtime announcements to reduce contact volume

Pre-emptively notify customers about current or upcoming planned outages, enhancing transparency and reducing the number of customer-reported cases.

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Detect outages early on through AI-powered social listening

Monitor outages at a country, state, city, or area level using heat maps by listening to 30+ digital channels. Use Smart Alerts and AI to recognize patterns and anomalies in message volume and customer sentiment during outages.

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Manage contact volume during outages with self-service tools

Build a customer community and knowledge base to update subscribers on outage details like affected regions, recovery ETA, scheduled outages and network upgrades. Use our pre-built, intent-based bots to address outage related queries.

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Omnichannel Service

Improve subscriber loyalty with exceptional support

Build stronger connections with your subscribers by delivering omnichannel support across 30+ voice, social and digital channels.

Proactively resolve service issues

Identify top call center issues like billing, overcharging and late payment with Sprinklr’s NLP and discover what to fix and automate. Pre-emptively notify customers about upcoming incidents like bill shocks to improve their experience.

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Reduce your contact center volume with self-serve tools

Leverage 150+ pre-built conversational bot journeys to address recurring queries. Personalize them by integrating your CRM to fetch subscriber details. Use SEO-optimized community and knowledge base for technical support and troubleshooting.

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Enable your agents to deliver faster resolution

Prioritize high ARPU cases and route them to your most skilled agents. Assist agents in maintaining on-brand responses in regional languages. Improve FCR with AI-powered guided workflows recommendations.

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Maximize Customer Lifetime Value

Enable your contact center agents to drive ARPU and retention

Maximize agent productivity, conversions and collections, and drive AI-powered automation.

Predict churn and retain customers

Use social listening to identify possible churners. Create audience lists for retention campaigns based on CSAT scores. Use automated outbound calling with voice bots to offer discounts.

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Drive revenue with contextual upsell/cross-sell

Integrate CX profiles, CRM, and billing data to identify revenue opportunities. Communicate pre-approved offers and upgrades to customers showing renewal intent. Set up conversational commerce journeys across 30+ channels.

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Optimize your collection workflows

Send automated reminders for bill payments. Improve the collection of dues from customers with automated outbound calling. Share payment details with customers post calls on WhatsApp or any other channel.

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Ready to maximize your subscribers’ lifetime value?