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CX Connect Copenhagen

The Brilliance of
Generative AI in
Customer Service

CX Connect — a burst of experience, code and colour.

1st June I 13:00 - 17:30 CEST
GARAGE, Mogens Dahl, Copenhagen
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AI for Legendary Customer Experience

With record high contact volumes — an exponential increase made possible by the growing number of channels, often managed by a host of point solutions — contact centre leaders are caught between solving for efficiency and delivering legendary CX.  

Well, AI is changing the game. From boosting your customer satisfaction and reducing the workload for your team, to fully leveraging customer service automation to compliment human interactions, you have the opportunity to take your customer service to the next level. Unlock the possibilities for more automation of remote work, better human-machine collaboration, and better insights for truly human-led decision-making all on a single, easy to use, unified platform.  

Decode the Magic of Generative AI Together

Join the conversation with Norse Atlantic Airways, Pandora, Strongmind and Sprinklr to uncover how you can evolve from legacy to legendary CX. 

Alongside 50+ brilliant minds from the customer service and CX industry, expect punchy, actionable conversations and inspiration to elevate your CX for today - all this and so much more over finger-licking bites and rooftop cocktails. 

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Meet the brilliant minds amongst you

Henrik Mathiasen

Foredragsholder & Forfatter

Susanna Manner

Norse Atlantic Airways

Eveline Erkelens

Eveline Erkelens
Customer Service Transformation Coach

Josh Kanagy

SVP, Sales - Sprinklr Service,

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01:00 pm - 01:45 pm

Arrival, drinks and tuck into lunch

01:45 pm - 01:50 pm

Welcome by Sprinklr

01:50 pm - 02:10 pm

Henrik Mathiasen, Optimist, Lecturer & Author, Strong Mind

02:10 pm - 02:30 pm

Josh Kanagy, SVP Global Enterprise, Sprinklr: From legacy to legendary customer service - why AI powered transformation is your big bet

02:30 pm - 02:50 pm

Break  ☕️

02:50 pm - 03:20 pm

Fireside Chat with Eveline Erkelens, Customer Service Transformation Coach
Bright6: Going from Cost Center to Revenue Center

03:20 pm - 03:40 pm

Susanna Halonen-Manner, VP Customer Experience, Norse Atlantic Airways

03:40 pm - 05:30 pm

Networking, more nibbles and rooftop cocktails  🥂

05:30 pm - 05:30 pm

Event ends

Group 31


Attendance is completely free. The event is complimentary from Sprinklr.

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