CX Connect Las Vegas
The Brilliance of
Generative AI in
Customer Service
CX Connect — a burst of experience, code and color.
The Multiplying Effect of AI on a Unified Platform
With record high contact volumes — an exponential increase made possible by the growing number of channels, often managed by a host of point solutions, contact center leaders are caught between solving for efficiency and delivering legendary CX.
You’ve been leveraging AI for task automation, supercharged analytics, and even conversational chatbots. But generative AI is now completely changing the game. You have the opportunity to unlock the possibilities for end-to-end automation of rote work and enable better human-machine collaboration and smarter insights for human-led decision-making — on a single, unified platform.
Come to CX Connect and learn actionable insights on how you can better leverage generative AI for a legendary customer experience.
Decode the Magic of Generative AI Together
Join the conversation with Forrester and Sprinklr to uncover how you can evolve from legacy to legendary CX.
Alongside 80+ brilliant minds from the customer service and CX industry, expect punchy, actionable conversations and inspiration to elevate your CX for today.
Meet the brilliant minds amongst you
Ian Jacobs
VP, Research Director
Forrester
Kristina Arrieta
Executive Director, Social Strategy
MGM Resorts International
Giovanni Tavani
Director, Global Customer Care,
Mars
Kelsey Walsh
Customer Service Manager,
Zappos
Ben Chandraraj
SVP, Product Management,
Sprinklr
Josh Kanagy
SVP, Sales - Sprinklr Service,
Sprinklr
Arrival and registration
Welcome by Sprinklr
Benjamin Chandraraj, SVP Product Management, Sprinklr
Ian Jacobs, VP Research Director, Forrester
Customer Panel session moderated by Josh Kanagy, SVP Sales, Sprinklr
Networking, food and bev
FAQ
Attendance is completely free. The event is complimentary from Sprinklr.
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