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CX Connect Riyadh

The Brilliance of
Generative AI in
Customer Service

CX Connect — a burst of experience, code and color.

June 14th I 10:00-02:30 AST
Sheraton Riyadh Hotel & Towers, Riyadh, Saudi Arabia

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The Multiplying Effect of AI on a Unified Platform

With record high contact volumes — an exponential increase made possible by the growing number of channels, often managed by a host of point solutions, contact center leaders are caught between solving for efficiency and delivering legendary CX. 

You’ve been leveraging AI for task automation, supercharged analytics, and even conversational chatbots. But generative AI is now completely changing the game. You have the opportunity to unlock the possibilities for end-to-end automation of rote work and enable better human-machine collaboration and smarter insights for human-led decision-making — on a single, unified platform. 

Come to CX Connect and learn actionable insights on how you can better leverage generative AI for a legendary customer experience.

Decode the Magic of Generative AI Together

Join the conversation with Neil Harbisson (Artist) and Yolande D'Mello (Editor, Martechvibe) to uncover how you can evolve from legacy to legendary CX. 

Alongside 80+ brilliant minds from the customer service and CX industry, expect punchy, actionable conversations and inspiration to elevate your CX for today.

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Meet the brilliant minds amongst you

Mubarak S. Alharbi

General Manager, Digital Experience

Neil Harbisson


Yolande D'Mello

Martech Vibe

Haitham ElKhatib

SVP, Growth Markets,

Amjad Al Sabbah

Regional Vice President,

Dalia Mansour

Field Marketing Manager,

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10:00 am - 10:30 am

Arrival & Coffee

10:30 am - 10:40 am

Welcome by Sprinklr

10:40 am - 11:00 am

AI and Automation in CX Session by Haitham Elkhatib

11:00 am - 11:35 am

Fireside chat: AI and Automation in CX: The Future is Now

11:35 am - 11:55 am

Break ☕️

11:55 am - 12:10 pm

State of CX Report — Martech Vibe

12:10 pm - 12:45 pm

Panel: Unified Citizen Experience

12:45 pm - 01:05 pm

Neil Harbisson, World's First "Human Cyborg"

01:05 pm - 01:05 pm

Networking, Lunch & Music

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Attendance is completely free. The event is complimentary from Sprinklr.

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experience experts, please contact us below.

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