“30% of C-suite executives believe that expanding data complexity will determine how they define their future CX strategy.”
CX-WISE Podcast
3 Ways Conversational CX is Redefining Customer Engagement feat. Sudhir Rajagopal
Summary
How are brands using AI and Generative AI to create intuitive and intelligent customer experiences to drive real impact?
Gain insights from Sudhir Rajagopal as he shares nuggets of wisdom on:
- 3 Key takeaways from Source 24 Analyst Conference
- The concept of conversational customer experience
- Achieving empathy at scale with conversational CX
- The critical need for unified customer experiences
Tune in to learn more about the top 5 technology initiatives for the future of contact centers and why they’re important!
Episode Highlights
Going Beyond Run-of-the-Mill GenAI Use Cases to Deliver Exceptional Experiences in 2025 and Beyond
Articles
5 Ways to Choose the Right Technology Partner That Can Make or Break Your CX Initiatives
Discover five essential tips for choosing the right technology partner to boost your customer experience initiatives and ensure business success
Discover how GenAI is Shaping the Future of Enterprise CX
Explore insights for C-suite executives on investment priorities and challenges in delivering intelligent experiences, based on data analyzed from over 1,000 leaders and practitioners globally.
Aggressive Customers — How to Keep Your Customer Service Team Motivated
CX thought leader Frans Reichardt presents the findings from a survey on customer contact employees, revealing significant concerns over customer aggression and its link to employee burnout.
5 Ways to Choose the Right Technology Partner That Can Make or Break Your CX Initiatives
Discover five essential tips for choosing the right technology partner to boost your customer experience initiatives and ensure business success
Discover how GenAI is Shaping the Future of Enterprise CX
Explore insights for C-suite executives on investment priorities and challenges in delivering intelligent experiences, based on data analyzed from over 1,000 leaders and practitioners globally.
Aggressive Customers — How to Keep Your Customer Service Team Motivated
CX thought leader Frans Reichardt presents the findings from a survey on customer contact employees, revealing significant concerns over customer aggression and its link to employee burnout.
Want to share your CX wisdom with the world?