“Train AI to reflect your brand's voice, not just to deliver facts to customers.”
Summary
Want to make your brand feel more human and real in an AI-obsessed world? Get CX-WISER with Scott Monty as he unearths expert insights on:
- The significance of brand authenticity
- Building customer trust through influencer marketing
- The role of humor in customer experiences
- How brands win with emotional intelligence
- Crafting authentic content in the age of AI
Tune in to learn leadership lessons from Scott's journey at Ford.
Episode Highlights
Episode Insights
Articles
The Role of Emotional Intelligence in Customer Experience
Learn how human connections and empathy, alongside AI, can enhance CX and loyalty.
What is Digital Twin for Customer Experience
Learn how digital twins can help you connect more deeply with your customers and compel you to rethink your take on CX.
How to Measure Influencer Marketing’s Impact
Discover how to measure influencer marketing’s impact with key metrics. Learn how to boost campaign ROI with proven data analysis.
The Role of Emotional Intelligence in Customer Experience
Learn how human connections and empathy, alongside AI, can enhance CX and loyalty.
What is Digital Twin for Customer Experience
Learn how digital twins can help you connect more deeply with your customers and compel you to rethink your take on CX.
How to Measure Influencer Marketing’s Impact
Discover how to measure influencer marketing’s impact with key metrics. Learn how to boost campaign ROI with proven data analysis.
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