“Train AI to reflect your brand's voice, not just to deliver facts to customers.”

Scott Monty
Social Media Leader
Podcast Hero Image Scott Monty Episode 13

CX-WISE Podcast

How Scott Monty Humanizes Customer Experience with AI

Follow Us On


Want to make your brand feel more human and real in an AI-obsessed world? Get CX-WISER with Scott Monty as he unearths expert insights on: 

  • The significance of brand authenticity 
  • Building customer trust through influencer marketing 
  • The role of humor in customer experiences 
  • How brands win with emotional intelligence 
  • Crafting authentic content in the age of AI

Tune in to learn leadership lessons from Scott's journey at Ford. 

Episode Highlights
Episode Highlights Banners Scott Monty Episode 13

Humanizing CX in an AI Era: Scott Monty’s Perspective

Read Blog

Episode Insights

Episode 13 - Scott Monty - A
Episode 13 - Scott Monty - B
Episode 13 - Scott Monty - C


The Role of Emotional Intelligence in Customer Experience

Learn how human connections and empathy, alongside AI, can enhance CX and loyalty.

Learn More
Image -What is Digital Twin for Customer Experience
What is Digital Twin for Customer Experience

Learn how digital twins can help you connect more deeply with your customers and compel you to rethink your take on CX.

Learn More
Image -How to Measure Influencer Marketing’s Impact
How to Measure Influencer Marketing’s Impact

Discover how to measure influencer marketing’s impact with key metrics. Learn how to boost campaign ROI with proven data analysis.

Learn More

Want to share your CX
wisdom with the world?