Summary

What does customer experience look like in different parts of the world, and how can brands adapt to break cultural and language barriers?  

Join CX expert Dennis Wakabayashi as he explores: 

• Key differences and commonalities in CX offerings across diverse global markets 
• The role of empathy in creating meaningful, cross-cultural customer relationships 
• How GenAI is transforming the way brands understand and engage with customers 
• Strategies for building a unified global CX approach that resonates on a local level 

Tune in to discover how brands can tailor their CX strategies to succeed on the global stage while leveraging empathy and technology to foster deeper customer connections.