CX disruptions in 2025: key trends shaping the future of customer experience

EPISODE 20

"Sprinklr's Digital Twin vision isn't just thought leadership - it's showing the entire industry the art of the possible."

Sheila McGee Smith

CX Leader

CX-WISE Podcast

CX Disruptions in 2025 with Sheila McGee-Smith

Summary

What does the future of customer experience look like in the golden age of AI?

Join CX leader Sheila McGee-Smith as she explores:

The biggest disruptions reshaping the CX landscape
How contact centres are leveraging generative AI
Agent augmentation through cutting-edge technology
The power of Sprinklr Digital Twin
Common tech stack pitfalls for CCaaS providers

Tune in to stay ahead of the game with the must-know CX trends for 2025.

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