Winning CX through Social Media Customer Care with Brooke B. Sellas

EPISODE 19

"They say ‘speed is king’ but accuracy wears the crown when it comes to social media customer care.”

Brooke B. Sellas

Social Media Customer Care Leader

Podcast Hero Image Brooke Sellas Episode 19

CX-WISE Podcast

Winning CX through Social Media Customer Care with Brooke B. Sellas

Summary

How can brands turn everyday social media interactions into stories that build loyalty and improve customer experience?

Gain insights from Brooke B. Sellas as she shares nuggets of wisdom on:

The intersection of social media care and CX
The need for speed to deliver great CX
Steps to prevent bad bot behaviour
Leveraging AI to improve social listening for customer support
Social care initiatives to nurture customers
Commoditizing brand storytelling with AI

Tune in to learn more about how great CX can drive both customer loyalty and business success!

Episode Highlights

Beyond the Bot: How Social Care is Revolutionizing CX- With Brooke B Sellas

Book Giveaway

Great Minds Read Alike

Use #CXWISE and share your takeaways from the episode on social media to win a free copy of Brooke’s book!

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