“Whether you accept the technology or not, AI is here to stay.”

Grant & Buddy
CX Experts
Hero Image Grant Hartanov & Buddy Waddington Episode 6

CX-WISE Podcast

How CX Takes Off on the AI Runway

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How can brands use AI/ML to encourage sustainable travel options?
Grant Hartanov and Buddy Waddington impart their wisdom, insights, real-life stories and expertise on how brands can harness the power of AI to tailor exceptional traveler experiences. They cover critical topics such as:

  • Balancing technological efficiency and human touch
  • The need for seamless traveler experiences
  • Responsible AI initiatives
  • Risks and rewards with Generative AI
  • Delivering proactive customer support

Tune in to know the latest trends in CX personalization.

Episode Highlights
Episode Highlights Banners Grant Hartanov & Buddy Waddington-Episode 6

AI and the Human Touch: How to Fly High in the Customer Experience Sky

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Episode Insights

Episode 06 - Grant & Buddy A
Episode 06 - Grant & Buddy C
Episode 06 - Grant & Buddy B
Episode 06 - Grant & Buddy D


How to Maintain a Positive Brand Image on Social Media

Ever faced a social media crisis that tanked your brand image? Turn the tables now! Read on to understand how to protect your brand reputation online with these 6 fool-proof ways.

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The One Overlooked Reason Conversational AI Strategies Fail

Mixed feelings about conversational AI? You are not alone. It’s cool but why can't all brands nail it? Our latest blog dives deep. Learn how to take control and create a solid conversational AI strategy.

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How AIDA Cruises Keeps the Love Alive — Through Good Times and Bad

Faced with information overload and the challenge of maintaining customer engagement during a global pandemic, AIDA Cruises turned to Sprinklr. Learn how it smoothly navigated to better social media workflow management and improved engagement.

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