CX Connect Delhi
The Brilliance of
Generative AI in
Customer Service
CX Connect — a burst of experience, code and color.
The Multiplying Effect of AI on a Unified Platform
With record high contact volumes — an exponential increase made possible by the growing number of channels, often managed by a host of point solutions, contact centre leaders are caught between solving for efficiency and delivering legendary CX.
You’ve been leveraging AI for task automation, supercharged analytics, and even conversational chatbots. But generative AI is now completely changing the game. You have the opportunity to unlock the possibilities for end-to-end automation of remote work and enable better human-machine collaboration and smarter insights for human-led decision-making — on a single, unified platform.
Come to CX Connect and learn actionable insights on how you can better leverage generative AI for a legendary customer experience.
Decode the Magic of Generative AI Together
Join the conversation with Maruti Suzuki, Tata 1mg, Lenskart and Sprinklr to uncover how you can evolve from legacy to legendary CX.
Alongside 40+ brilliant minds from the customer service and CX industry, expect punchy, actionable conversations and inspiration to elevate your CX for today.
Meet the brilliant minds amongst you
Puneet Malhotra
Chief Customer Happiness Officer, Lenskart
Subrato Bandhu
Divisional Vice President - Sales, Sprinklr
Ram Suresh Akella
Executive Director Marketing at Maruti Suzuki India Limited
Raghavendra Rao
Sr Director - Product Management , Sprinklr
Stuti Maurya
Lead, Northern India, Sprinklr
Anjali Dutta
VP - Digital Studio @ Tech Mahindra
Vikram Singh
Head of Customer Experience, PVR
Shashi Ranjan
Customer Experience Enthusiast | Digital Innovation | Contact Center, Dr Lal PathLabs
Pranshu Rastogi
Head - Customer Experience & AVP - Marketing at Jubilant FoodWorks
Tanvi Jain
India Head - Customer Success, Sprinklr
C.V. Sai
Director Customer Experience and Partner Experience, Urban Company
Durgesh Gurnani
Senior Business Analyst, Cognizant
Arrival and registration ☕️
Welcome From legacy to legendary customer service - why AI powered transformation is your big bet - Sprinklr
How India's leading eyewear brand is Reimagining Customer Experience- Puneet Malhotra Chief Customer Happiness Officer, Lenskart
How Maruti Suzuki leverages technology to understand and engage with customers at scale - Ram Suresh Akella- Executive Director Marketing at Maruti Suzuki India Limited
Panel Discussion 1: Breaking the Silos - creating a seamless experience across traditional and modern channels
Panel Discussion 2: Unlocking the potential of disruptive innovations in CX
Networking, dinner and cocktails 🥂
FAQ
Attendance is completely free. The event is complimentary from Sprinklr.
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