Achieve 90%+ accuracy with Sprinklr AI
Sprinklr AI for Customer Service
Sprinklr Service is powered by AI, driving capabilities ranging from self-service to quality automation, workforce management, omnichannel routing, agent assistance and much more. Agent Assistance
Self-Service
Contact Center Intelligence
Automation
Improve First Call Resolution by assisting agents with contextual recommendations and relevant information, in real-time. Automate post-call workflows, including case summarization and case disposition.
Sprinklr AI for Marketing
Sprinklr’s marketing suite is powered by industry-best AI, driving insights, interactions, workflows and analytics at scale.Sprinklr Insights
Sprinklr Marketing
Sprinklr Social
Sprinklr’s Unified AI cuts across teams and functions to drive insights to the right stakeholders at the right time, ensuring actionability. Sprinklr AI powers everything from social listening and logo detection to customer feedback management and media monitoring.
90%+ Best-in-class accuracy with industry-specific & brand-specific AI
Sprinklr's AI models are explicitly trained on industry and customer-level data to help you get started immediately and accelerate time-to-value.Industry-specific Models
Brand-specific Models
Continuously Learning Models
Sprinklr’s out-of-the-box industry-specific AI models enable you to minimize setup time and accelerate time-to-value.
Improve time-to-value by 50% using the same AI across functions
Sprinklr's Unified-CXM platform leverages the same AI across diverse use cases, streamlining data processing and gathering valuable insights effectively.Modular, Reusable AI
Omnichannel Experiences
Cross-functional Collaboration
Build AI applications once and deploy them across multiple use cases. For instance, build intent detection models for social media to power new conversational chatbots.
What powers Sprinklr’s AI excellence?
Sprinklr’s purpose-built AI processes unstructured customer experience data from millions of sources, providing actionable insights and improving productivity for customer-facing teams to deliver exceptional experiences at scale.Extensive Data Sources
Patented Proprietary AI Models
Deep Expertise in ML Technologies
Sprinklr AI processes unstructured data from 30+ digital channels — including social media and messaging platforms — and millions of publicly available news, blog, and review sites to derive insights and subsequent actions to improve CX.
