PlatformSprinklr AI

Achieve 90%+ accuracy with Sprinklr AI+

Sprinklr’s specialized AI models with best-in-class accuracy are now enhanced with Generative AI capabilities to drive higher productivity, better decision-making and more seamless experiences for customer-facing teams.
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90%+ Best-in-class accuracy with industry-specific & brand-specific AI

Sprinklr's AI models are explicitly trained on industry and customer-level data to help you get started immediately and accelerate time-to-value​.

Industry-specific Models​

Brand-specific Models​

Continuously Learning Models

Get up and running faster with 750+ pre-built AI models across 60+ verticals

Sprinklr’s out-of-the-box industry-specific AI models enable you to minimize setup time and accelerate time-to-value.


Improve time-to-value by 50% ​ using the same AI across functions

Sprinklr works with a unified AI layer that streamlines data processing across channels, gathers valuable insights effectively and powers use cases across customer-facing functions.​

Modular, Reusable AI

Omnichannel Experiences​

Cross-functional Collaboration​

Deploy new channels and capabilities faster by reusing AI models across use cases

Build AI applications once and deploy them across multiple use cases. For instance, build intent detection models for social media to power new conversational chatbots.

Build Once, Deploy Anywhere​

Achieve 50% faster customer query resolution with Agent Assist and Self-service capabilities powered by Sprinklr AI+

Generative AI capabilities are seamlessly woven into Sprinklr Service Workflows to ensure an intuitive and effortless user experience.

Agent Assistance​

Conversational Bots​

Knowledge Base​

Equip agents with tools that improve response speed and accuracy

Empower agents to leverage Sprinklr AI+ to summarize customer conversations, extract answers from Knowledge Base, craft near-perfect responses and generate case transcripts for faster case resolution.

Agent Assistance​

Boost productivity of marketing teams by 25% by leveraging Sprinklr AI+ across use cases

Generative AI capabilities are deeply integrated into Sprinklr Insights, Sprinklr Marketing and Sprinklr Social suites to drive use cases like content ideation, copy creation and review, translation and more.

Sprinklr Insights​

Sprinklr Marketing

Sprinklr Social

Get to insights faster with Generative AI

Instantly create listening queries and keyword variations to capture unstructured conversations. Generate summaries and highlights of articles, blog posts and long-form content.

Sprinklr Insights​

What powers Sprinklr’s AI excellence? ​

Sprinklr’s purpose-built AI processes unstructured customer experience data from millions of sources, providing actionable insights and improving productivity for customer-facing teams to deliver exceptional experiences at scale.

Extensive Data Sources​

Patented Proprietary AI Models​

Deep Expertise in ML Technologies

Uncover insights from known and untapped sources to understand your customers​

Sprinklr AI processes unstructured data from 30+ digital channels — including social media and messaging platforms — and millions of publicly available news, blog, and review sites to derive insights and subsequent actions to improve CX.

Extensive Data Sources​

Sprinklr’s commitment to
Responsible AI

Responsible AI new
  • Privacy
  • Cookie Preferences
  • Modern Slavery Statement
  • Index Egalité
  • Terms